American Carship Reviews 311

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and professional staff. Customers consistently praise the team for their helpfulness, clear communication, and dedication, ensuring a smooth and easy process from start to finish. Many appreciate the personalized approach and regular updates provided throughout the service, making them feel confident and satisfied with their experience. However, some people mentioned significant issues with pricing, reporting that initial quotes were often much lower than the final cost, sometimes quadrupling just before pickup. These customers felt that the company's pricing practices led to delays, stress, and unexpected expenses.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and excellent care in vehicle... See more

Price

Consumers find price to be ambiguous, with many reporting initial quotes that were reasonable or even... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting smooth and stress-free... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Blake did a great job juggling a complex pickup - and stayed with me every step of the way. The final cost equalled the lowest quotes I received, but I got the feeling that many of the competitors wer... See more

Rated 5 out of 5 stars

My total experience was very good. I have shipped cars multiple times and Marina Rose was so helpful and quick to get my car transported. She was very thorough and professional. Everything was done on... See more

Rated 5 out of 5 stars

My agent was Davin Andreson @ American Carship. I was so impressed with his communication and honesty during the transport of my vehicle.. That I can't compliment him enough. He certainly put in the t... See more

Rated 5 out of 5 stars

Jason Walker and the team provided me with a smooth and easy car transportation service. They were helpful every step of the way and provided me with daily updates on when they would pick up my car an... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

311 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Great Communication!

Would have given them 5 Stars! However they did increased my quote by $150. Also they changed my pick-up date several times. They did offer good communication. Which was much appreciated. The pick-up company did exactly as they said they would! Highly recommend! 😀

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Elisa did a wonderful job helping me…

Elisa did a wonderful job helping me coordinate the relocation of two vehicles. There were numerous phone calls and a lot of back and forth. Elisa remained kind and helpful throughout the entire process. She is very professional and attentive to all needs. Your company is very fortunate to have her as a part of the team. We will certainly use you again if need be because of her.

15 April 2024
Unprompted review
Rated 1 out of 5 stars

They are total scammers - Jacob Bruce

They are total scammers, don't hire them, They (Jacob Bruce) signed an agreement with me and the day before of the pick up, they called to ask me for double the money. Jacob Bruce, a total scammer, tried to manipulate me to pay more. Horrible experience.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

GREAT service

GREAT service. Pick up from Texas and delivery to SoCal. Right on time. ZERO DAMAGE, ZERO ISSUES, FAIR PRICING. NO BS. No lies. No false promises.
These are the guys to get.

6 May 2024
Unprompted review
Rated 5 out of 5 stars

I just recently had American CarShip…

I just recently had American CarShip send five of my classic cars up to North Georgia from South Florida. I was working with another company that I had a contract with for a month that the day of shipping they could not fulfill the contract at the last minute I called Matthew he had been contacting me, trying to get my business when I called him the day after the cars were supposed to be shipped by his competitor. He had a truck at my house within four hours and had my cars loaded and on their way I highly recommend working with Matthew and American CarShip

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Lucas Peterson was GREAT! 5 Stars!

Lucas Peterson was great. He made this a very easy transaction and fought for the best price with a driver. Lucas and the driver maintained communication throughout the entire process. Lucas called to remind me of the driver pickup time. He called the day of pickup to ensure my car was picked up and he called the day before delivery to inform me what time the driver would arrive with my car as well as on the delivery day to confirm I received my car in the condition the driver picked it up. The driver he booked was great as well as he maintained contact throughout and arrived on schedule.

8 April 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!

Worst experience ever!
The agent hooked me up with a $500 quote and then on the day of the pickup I get blackmailed to pay $900 instead...they say there is nobody available for $500...scammers!

Plus, they provide the wrong address for the drop off and the driver asks me extra $100 to drop the car at the proper address...

I asked several times a refund for this damage, but the company refuses it and start blaming anything else but them...

Great JOB!
Please, don't do like I did...hire a professional, not these clowns

15 February 2024
Unprompted review
Rated 1 out of 5 stars

American Carship Inc., Do NOT use!

This company contacted me about shipping my car. They gave me an estimate of $799 including the $100 1st payment and the balance be paid to the provider. i asked Chris/Mgr if this price was firm and would not change and he said "yes". I was contacted today 3/4 and advised that my car could not be picked up due to unavailability of drivers and drivers schedules could they come tomorrow, I said yes. brian went on to advise that the price is now $1499. I tell him no I don't have that to spend and I was told that the price would not change by chris. Bryan tells me that he "doubts chris told me that", made me very upset because I have no reason to lie. So I tell him I am cancelling since you don't have a driver nor scheduled me and you have not given full disclosure and you are trying to strong arm me into using your company by implying I will/may have fees for canceling. You cancelled this morning 3/4 when you text and called me with no driver for today's pickup date and double the pricing. I can't put all of the other specifics due to limited character spaces, but if I could give them a zero that's what it would be. They take $ from people and give false information (double the price) and their customer service is unprofessional and its hard to even understand them because of their language barrier. I told Bryan that I want my $100 refunded because they did not provide the service they said and I choose not to deal with companies that deal treacherously with consumers. My advice to ALL do NOT consider this company for any shipping needs.... you will be sorry!

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Jacob Bruce did a great job!

Jacob Bruce did a great job, I tried to sell my car up until one day before moving, Jacob was able to arrange a truck and deliver across country 2200 miles from Phœnix AZ to Sarasota FL in 6 days. My Porsche arrived in the same condition it left in, very pleased.

29 February 2024
Unprompted review
Rated 1 out of 5 stars

Spend your money elsewhere.

I cannot recommend using this company to transport your car. I worked with Tom Wilkins, and he accepted my required date and provided me with what seemed to be a fair price, however on the day that the shipment was supposed to occur no one showed up to pick up the car. I requested the transporter's contact information and a pick up time every day for three days prior to the pickup, and every time he assured me he was in contact with the carrier and would provide me with a time shortly. He did not. On the day the pickup was to occur he was completely unresponsive to messages requesting both the pickup time for the day, and later requesting a refund for the cost of the service. I will be submitting a BBB complaint and contesting the charge with my credit card company.

25 February 2024
Unprompted review

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