My parcel arrived promptly which was great. These shirts are a good fit for size . My previous shirts the collar wasn’t the best it kind of had a bubbles effect so not the best rest of shirt fine but... See more
Company replied
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Review summary
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Overall it was good but the sizing was extremely difficult and if you order a size to fit what you know you are ,you are going to be very disappointed..they come up really small in the dresses and big... See more
Company replied
Good, quick service, notified how my order is going, when its dispatched, and when its been delivered. Only slight is that Customer service emails don't always get answered if you have a query, you h... See more
Company replied
Material is a bit rough but after a few washes it softens a little. Need to make the unform more true to size for women as most of us have curves. Other than that, it's a reasonable price and arrived... See more
Company replied
Company details
Written by the company
Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.
FREE delivery on all orders over £85 (ex vat)
30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise
Contact info
Alexandra House, Thornbury, BS35 2NT, United Kingdom
- 0333 600 1111
- customercare@alexandra.co.uk
- alexandra.co.uk
3.9
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the great quality garments you have received and quick delivery.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good afternoon Stephanie,
Thank you for taking the time to leave a review. We appreciate all feedback.
Please accept our sincere apologies that you had not received a response regarding your returns label. I can see that a response was sent from us on the 14th with details of the collection points.
As discussed during our telephone conversation, an email has now been sent to you with a returns label so that you can drop your parcel off at a service point.
Kind regards,
Alexandra
Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the great quality garments you have received and fast delivery
Kind regards,
Alexandra Customer Care Team
I have not received my order and I…
I have not received my order and I needed it for work 11 days still no tunic
8 May 2026
Reply from Alexandra
Good morning Kim,
Thank you for taking the time to leave a review. We truly appreciate your feedback, and please accept our sincere apologies that you have not received your order.
As discussed during our telephone conversation and follow-up email, it appears that your order was delivered to a different address and postcode from the details provided on your order.
I have escalated this matter to our courier service and our Operations Manager so we can investigate how this occurred.
In the meantime, a replacement order has been processed and should arrive within the next couple of working days.
Once again, please accept our sincere apologies for the inconvenience caused.
Kind regards,
Alexandra customer care team
Item not delivered yet!
1 May 2026
Reply from Alexandra
Good morning Jonathan,
Thank you for taking the time to leave a review. We appreciate all feedback.
As per your response to my email containing the POD, this has now been sent to our couriers for further investigation.
In the meantime, a replacement order has been processed and should arrive within the next couple of working days.
Kind regards,
Alexandra
Customer Care Team
Very simple online ordering and prompt…
Very simple online ordering and prompt delivery of quality items.
8 May 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the great quality garments and simple online ordering.
Kind regards,
Alexandra Customer Care Team
Alexandra workwear has always been a…
Alexandra workwear has always been a trusted site for me over the years. Providing exceptional quality and hard wearing items for nursing care specifically.Cheers guys!
30 April 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the exceptional quality of garments you order.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good morning Stephen,
Thank you for taking the time to leave a review. Please accept our apologies regarding the issues raised in your feedback.
As discussed during our telephone conversation, your order was delivered within the advised timeframe of 2–4 working days.
If there is anything further we can assist you with, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Care Team
Outstanding customer service and…
Outstanding customer service and products. Well made nursing clothing especially the dresses.
Thanks
Julie
7 May 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the outstanding customer service and products and pleased with the dresses.
Kind regards,
Alexandra Customer Care Team
Very quick order and delivery
Very quick order and delivery. Tunics ordered good quality and correct fit. Will definitely order again from Alexandra .
6 May 2026
Reply from Alexandra
Good Morning Angela
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the good quality and correct fit of your uniform, its great to hear you will be ordering from us again.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good morning Karen,
Thank you for taking the time to leave a review regarding your order. We appreciate all feedback.
Please accept our apologies that the trousers ordered were not the fit you expected.
I have attempted to contact you by phone and email regarding this and have offered a collection service for the items to be returned for a full refund.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good afternoon Hayley,
Thank you for taking the time to leave us a review, we really appreciate all customer feedback and value your custom.
We are so glad to hear that you had a smooth ordering process.
Kind regards,
Alexandra Customer Care Team
Material is a bit rough but after a few…
Material is a bit rough but after a few washes it softens a little. Need to make the unform more true to size for women as most of us have curves. Other than that, it's a reasonable price and arrived quickly.
26 April 2026
Reply from Alexandra
Good morning Michelle,
Thank you for taking the time to leave us a review. We really appreciate your feedback and value your custom.
We are so glad to hear about the quick delivery service and please know your feedback has been passed on.
Kind regards,
Alexandra Customer Care Team
Quality unsatisfactory
Easy delivery and purchase, however I bought exact same tunic I had previously bought and it is different quality. Cheap material and see through
3 May 2026
Reply from Alexandra
Good afternoon Rosie,
Thank you for taking the time to leave us a review. We truly appreciate all customer feedback.
We have attempted to contact you by telephone but were unfortunately unable to reach you, so we have left a voicemail and followed up via email.
We are very sorry to hear that the product you received was not as expected. As mentioned in our email correspondence, the item ordered on this occasion is the lightweight version of the tunic you previously purchased, which would explain the difference in quality. We have offered to arrange a collection of the item should you wish to return it for a refund.
We look forward to hearing from you and hope to resolve this matter promptly.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the great quality garments you have received and fast delivery
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy your uniform is of good quality and fits well.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy that your uniform and delivery was perfect!
Kind regards,
Alexandra Customer Care Team
Absolutely delighted with…
Absolutely delighted with purchase,great fit and excellent quality will be buying again from this company.
29 April 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are delighted with your purchase, great fit and quality, its great to hear you will be ordering from us again.
Kind regards,
Alexandra Customer Care Team
Great Quality
The jacket I ordered from Alexandra is of a great quality. I'm very happy with the order.
30 April 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the great quality garments you have received.
Kind regards,
Alexandra Customer Care Team
My order never came and I was charge…
My order never came and I was charge twice! I’m still waiting for a refund as I’ve had to dispute this with my bank as the website has no contact information just an online chat.
29 April 2026
Reply from Alexandra
Good Morning Jaide
Thank you for taking the time to leave a review.
Please accept our sincere apologies that your order did not go through successfully despite payment being taken. We will carry out a full investigation to determine why this occurred.
Thank you for confirming that a full refund is required. I can confirm that this has now been processed and should appear in your bank account within the next 3–5 working days.
All of our contact details can be found on our website under the “Contact Us” section.
Once again, we apologise for any inconvenience this may have caused.
Kind regards,
Alex
Customer Care Team
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