My parcel arrived promptly which was great. These shirts are a good fit for size . My previous shirts the collar wasn’t the best it kind of had a bubbles effect so not the best rest of shirt fine but... See more
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Review summary
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Overall it was good but the sizing was extremely difficult and if you order a size to fit what you know you are ,you are going to be very disappointed..they come up really small in the dresses and big... See more
Company replied
Good, quick service, notified how my order is going, when its dispatched, and when its been delivered. Only slight is that Customer service emails don't always get answered if you have a query, you h... See more
Company replied
Material is a bit rough but after a few washes it softens a little. Need to make the unform more true to size for women as most of us have curves. Other than that, it's a reasonable price and arrived... See more
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Company details
Written by the company
Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.
FREE delivery on all orders over £85 (ex vat)
30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise
Contact info
Alexandra House, Thornbury, BS35 2NT, United Kingdom
- 0333 600 1111
- customercare@alexandra.co.uk
- alexandra.co.uk
3.9
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the great quality garments you have received and fast delivery
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy your uniform is of good quality and fits well.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy that your uniform and delivery was perfect!
Kind regards,
Alexandra Customer Care Team
Absolutely delighted with…
Absolutely delighted with purchase,great fit and excellent quality will be buying again from this company.
29 April 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are delighted with your purchase, great fit and quality, its great to hear you will be ordering from us again.
Kind regards,
Alexandra Customer Care Team
Great Quality
The jacket I ordered from Alexandra is of a great quality. I'm very happy with the order.
30 April 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the great quality garments you have received.
Kind regards,
Alexandra Customer Care Team
My order never came and I was charge…
My order never came and I was charge twice! I’m still waiting for a refund as I’ve had to dispute this with my bank as the website has no contact information just an online chat.
29 April 2026
Reply from Alexandra
Good Morning Jaide
Thank you for taking the time to leave a review.
Please accept our sincere apologies that your order did not go through successfully despite payment being taken. We will carry out a full investigation to determine why this occurred.
Thank you for confirming that a full refund is required. I can confirm that this has now been processed and should appear in your bank account within the next 3–5 working days.
All of our contact details can be found on our website under the “Contact Us” section.
Once again, we apologise for any inconvenience this may have caused.
Kind regards,
Alex
Customer Care Team
Warehouse Coats (Navy blue…
Warehouse Coats (Navy blue cotton+polyester).
Generally satisfactory but missing a slot by the lower
pockets (so that the wearer can access trouser pockets with out opening or pulling up the coat).
Good timely response to order.
27 April 2026
Reply from Alexandra
Good Morning David
Thank you for leaving a review on the unisex stud coats you ordered — we appreciate all feedback.
Having checked this product, these coats do not currently come with a side slot for access to garments underneath. However, we will pass your feedback on.
We are pleased to hear there was good timely response to your order.
Kind Regards
Alexandra customer care team
The tunic top wasn’t as roomy as the…
The tunic top wasn’t as roomy as the last one I bought just a bit tight on the hips but can’t really get a bigger size as that would be too big
26 April 2026
Reply from Alexandra
Good Morning Sheila
Thank you for leaving a review. We appreciate all feedback.
Please accept our sincere apologies that your garment was not as roomy as the previous one you purchased.
As discussed during our conversation this morning, I have sent you an email so that a collection can be arranged for the item to be returned for a refund.
Kind regards,
Alexandra Customer Care Team
Item too tight and too short despite…
Item too tight and too short despite ordering my usual size and being 5ft 2. Material not great.
26 April 2026
Reply from Alexandra
Good Morning Carol
Thank you for leaving a review. We appreciate your feedback and sincerely apologise that the dresses you ordered was not the size you expected.
As discussed during our telephone conversation this morning, your comments regarding the sizing of the dresses will be passed on to the relevant team.
I can see from the tracking information that your returned items are currently on their way back to us, and your refund will be processed once they have been received.
Kind regards,
Alexandra Customer Care Team
Range quality website delivery
26 April 2026
Reply from Alexandra
Good Morning
Thank you for leaving us a review we appreciate your feedback and value your custom.
We are pleased to hear there is a range of products and good delivery.
Kind regards
Alexandra customer care team
Unisex scrub tops
Unisex scrub tops light weight just rights for summer stay cool martial easy to wash and dry. So comfable. Just great and the price too. Fast delivery and value for money.
24 April 2026
Reply from Alexandra
Good Morning Sharon
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with your fast delivered Scrubs, that they are comfortable and easy to wash and dry.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Afternoon Tracey
As per our most recent emails, please accept our sincere apologies that your original order failed to deliver and the replacement order was not delivered in time.
We have done our utmost to get your order to you as quickly as possible; however, unfortunately, this was unsuccessful.
I have been assured by our Operations Manager that this matter has been escalated as a formal complaint with our couriers.
A full refund has been processed today and should arrive in your bank account within the next 3–5 working days.
Please accept our sincere apologies for the inconvenience this has caused.
Kind regards,
Alexandra
Customer Care Team
Very comfortable
Very comfortable, size was exactly as stated perfect fit and delivery was quick, arrived within a week of ordering them.
23 April 2026
Reply from Alexandra
Good Morning Lisa
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear that your garments are very comfortable, the size was exactly as stated along with quick delivery.
Kind regards,
Alexandra Customer Care Team
Dreadful sizing
23 April 2026
Reply from Alexandra
Good Morning Jeanette
Thank you for taking the time to leave a review, we really appreciate your feedback.
We’re sorry to hear that the sizing of your items wasn’t as expected. As mentioned in my voicemail and follow-up email, I would like to discuss this with you further and arrange a collection so we can process your refund.
Kind Regards
Alexandra customer care team.
Still hasn’t arrived and wasn’t given a…
Still hasn’t arrived and wasn’t given a tracking code
21 April 2026
Reply from Alexandra
Good Morning Eva
Thank you for taking the time to leave a review. As mentioned in my voicemail and your reply to my email about the missing postcode, our warehouse has now confirmed that your order has been dispatched. It should arrive within the next couple of days.
Kind Regards
Alexandra customer care team.
Its good quality gear an delivered quickly
21 April 2026
Reply from Alexandra
Good Morning Charles
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the quality of your product and the quick delivery service.
Kind regards,
Alexandra Customer Care Team
The cost of delivery was bit expensive
How easy it was to send something back
The only thing was the cost of getting parcel delivered in 1st place £11.77 was bit expensive for 1 item which was very light weight
22 April 2026
Reply from Alexandra
Good Morning Elizabeth,
Thank you for taking the time to leave us a review. We really appreciate your feedback and value your custom.
We are pleased to hear the ease of returning an item, Northern Ireland is a more expensive delivery , we appreciate your feedback on this though.
Kind regards ,
Alexandra Customer Care Team
Polo shirts and tabards
I found polo shirts and tabards to be of a very good quality. The order arrived in good time. DHL informed me of my delivery date and left items where they were asked to leave them.
6 April 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a review. We really appreciate your feedback and value your custom.
We are glad to hear that your garments are of good quality, and the delivery was as you asked.
Kind regards ,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning Jenny
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear that you are happy with your purchase, great quality and fast delivery!
Kind regards ,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning Elizabeth,
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear that you are happy with your products and the washing durability.
Kind regards ,
Alexandra Customer Care Team
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