Good, quick service, notified how my order is going, when its dispatched, and when its been delivered. Only slight is that Customer service emails don't always get answered if you have a query, you h... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ordered uniform for summer. Was in stock, can be quite expensive and delivery was quite slow, but is better quality than most.
Company replied
Quick delivery, Product arrived in good condition. Has a return policy (and a form attached ready)
Company replied
Clothing is good quality but what lets them down is the corier company they use to deliver. DHL are useless there delivery system is never up to date
Company replied
Company details
Written by the company
Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.
FREE delivery on all orders over £85 (ex vat)
30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise
Contact info
Alexandra House, Thornbury, BS35 2NT, United Kingdom
- 0333 600 1111
- customercare@alexandra.co.uk
- alexandra.co.uk
3.8
Great
11K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Very thin material
Very thin material, not great sizing. Won’t be wearing it unfortunately
10 April 2026
Reply from Alexandra
Good Afternoon Debbie
Thank you for your review, I'm sorry to hear that the garment has arrived and the material and sizing is not great.
I have followed my voicemail up with an email for some supporting pictures so we can send to our QA team to advise if there is an issue with this particular style. Within the email I am more than happy to arrange a collection for the item to come back for a refund or a replacement item to be sent.
Kind Regards
Alexandra customer care team
K
Good fast service
9 April 2026
Reply from Alexandra
Good Morning Donna
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear you are happy with the fast delivery of your order.
Kind Regards
Alexandra customer care team.
Ordering was fine
Ordering was fine, my 3 pairs of scrub pants need to go back & you don’t get to speak to a advisor , emails take 2 days to reply ( twice)& still not sent a return label, its so annoying as also no returns address, Im going away & need this sorting out.
8 April 2026
Reply from Alexandra
Good Afternoon Diane
Thank you for taking your time to leave a review, please accept our full apologies that a returns label has not been sent.
A returns label has now been emailed over along with a link to find your nearest location to drop the parcel off. If this is not convenient a home collection can be arranged.
Once again please accept our apologies for any inconvenience this has caused.
Kind Regards
Alexandra customer care team.
Always buy my uniforms from Alexandra…
Always buy my uniforms from Alexandra good value for money would not buy from anywhere else even tho the nhs give free uniforms I will always buy mine from here
7 April 2026
Reply from Alexandra
Good Morning Mr Bradley
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear you always your uniform from ourselves which is good value for money.
Kind Regards
Alexandra customer care team.
Reply from Alexandra
Good Afternoon
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear you are happy with your purchase and the delivery service.
Kind Regards
Alexandra customer care team.
Great quality
Great quality, fast delivery and informed of process throughout.
Will use them again
4 April 2026
Reply from Alexandra
Good Afternoon Serena
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear you received fast delivery of your great quality uniform along with being kept update with the process. Its great to hear you will use us again.
Kind Regards
Alexandra customer care team.
Excellent delivery and quality of…
Excellent delivery and quality of garment. Amazing value too.
30 March 2026
Reply from Alexandra
Good Morning Carol
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the excellent delivery and quality of garment.
Kind Regards
Alexandra customer care team.
Website was easy to use
Website was easy to use. But the code given for 10% off for first purchase wouldn't work
2 April 2026
Reply from Alexandra
Good Morning Donna
Thank you for taking your time to leave a review, we appreciate your feedback and value your custom. We are pleased to hear you found the website easy to use, please accept our full apologies that the 10% did not work for you. I will reach out regarding this.
Kind Regards
Alexandra customer care team
Clothing is good quality but what lets…
Clothing is good quality but what lets them down is the corier company they use to deliver. DHL are useless there delivery system is never up to date
31 March 2026
Reply from Alexandra
Good Morning Lisa
Thank you for taking your time to leave a review, we appreciate all feedback.
Please accept our full apologies that you had issues with the delivery of your order, I have reached out by email regarding this along with our couriers.
I'm so pleased to hear the you are pleased with the quality of the uniform.
Kind Regards
Alexandra customer care team.
Reply from Alexandra
Good Morning Diane
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear you are happy with your purchase and great to hear you will be ordering again.
Kind Regards
Alexandra customer care team.
Reply from Alexandra
Good Morning Lisa
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the quick delivery service.
Kind Regards
Alexandra customer care team.
Reply from Alexandra
Good Morning Janine
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of excellent quality, service and delivery.
Kind Regards
Alexandra customer care team.
Good quality
Alexandra always has good quality clothing,easy online ordering and quick delivery ,also good seasonal offers and sale items .
2 April 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the good quality clothing along with the ease of ordering.
Kind Regards
Alexandra customer care team.
Goods still not received
2 April 2026
Reply from Alexandra
Good Morning Sheena
Thank you for taking your time to leave a review, we appreciate all feed back. Please accept our full apologies that your delivery has been delayed by our couriers. As per telephone conversation and email I have escalated this, as soon as I hear back I will be in touch with a delivery date.
Kind regards
Alexandra customer care team.
Reply from Alexandra
Good Morning Pauline
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the the fast delivery of a good quality product.
Kind Regards
Alexandra customer care team.
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the quick delivery of your scrubs.
Kind Regards
Alexandra customer care team.
It was delivered on time and the update…
It was delivered on time and the update of the product is very concise and value for money. Good quality material for healthcare staffs.99% good delivery service.
29 March 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of that your good quality garment was delivered on time. Its great to hear of the delivery service you have received.
Kind Regards
Alexandra customer care team.
Very good quality lab coat
Very good quality lab coat, heavy duty and should be hard wearing ĺasting long time. It would have been nice to have a hanging loop included on the collar. 7
29 March 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are pleased to hear of the good quality lab coat you have received, thank you for your feedback on the loop, we will feed this back.
Kind Regards
Alexandra customer care team.
True to size and very good quality
True to size and very good quality. I would definitely order again.
29 March 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of of the good quality of the garments, so good to hear you will order again.
Kind Regards
Alexandra customer care team.
Wrong shoes delivered and returns not…
Wrong shoes delivered and returns not collected when they should have been. Awaiting refund before I re order shoes.
24 March 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a review, we appreciate all feedback. Please accept our apologies for the issues you have received regarding your order and returns. As per telephone conversation I will be looking into this and following up with an email to yourself.
Kind Regards
Alexandra customer care team
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