My parcel arrived promptly which was great. These shirts are a good fit for size . My previous shirts the collar wasn’t the best it kind of had a bubbles effect so not the best rest of shirt fine but... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Overall it was good but the sizing was extremely difficult and if you order a size to fit what you know you are ,you are going to be very disappointed..they come up really small in the dresses and big... See more
Company replied
Material is a bit rough but after a few washes it softens a little. Need to make the unform more true to size for women as most of us have curves. Other than that, it's a reasonable price and arrived... See more
Company replied
Good, quick service, notified how my order is going, when its dispatched, and when its been delivered. Only slight is that Customer service emails don't always get answered if you have a query, you h... See more
Company replied
Company details
Written by the company
Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.
FREE delivery on all orders over £85 (ex vat)
30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise
Contact info
Alexandra House, Thornbury, BS35 2NT, United Kingdom
- 0333 600 1111
- customercare@alexandra.co.uk
- alexandra.co.uk
3.9
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Satisfied customer
Easy to order on line, kept informed of delivery date and item arrived on time. Satisfied with the quality of the item.
23 May 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the ease of ordering and being kept updated of the progress of your order.
Thank you for recommending us.
Kind regards,
Alexandra Customer Care Team
i am completely disappointed with my…
i am completely disappointed with my order. the package was delivered to someone else … i tried to contact the company no response. then i have to find it and it took me a while. the colour is different from what expected and now i am struggling to return the product.
23 May 2026
Reply from Alexandra
Good morning, Liya,
Thank you for taking the time to leave a review. We appreciate all feedback.
Please accept our sincere apologies for the issues you experienced with the delivery of your parcel. Please be assured that this matter has been escalated with our courier service.
With regard to your return, I am sorry that your email was not picked up sooner. We do aim to respond to all enquiries within 48 hours. As discussed during our telephone conversation and confirmed by email, a return label has now been sent to you so that the parcel can be dropped off at your local collection point.
I have also suggested some alternative tunic colours that may be more suitable for you.
Kind regards,
Alexandra
Customer Care Team
excellent product and fast delivery
easy to choose. fast delivery. missed out though on a 10% deal which was frustrating but will have to wait for next time.
29 April 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you received fast delivery!
Thank you for recommending us.
Kind regards,
Alexandra Customer Care Team
Excellent product from Alexandra
Excellent product from Alexandra! The uniform cloth is of great quality and very comfortable to wear. The color and stitching pattern are also perfect. I am totally satisfied and would highly recommend it to everyone.
22 May 2026
Reply from Alexandra
Good Afternoon
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the excellent product the great quality.
Thank you for recommending us.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the ease of ordering and the trousers are a good fit.
Kind regards,
Alexandra Customer Care Team
Always been reliable
Have used Alexandra few times for work wear. Always good quality, nice fit. Quick delivery
19 May 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the quality and quick delivery.
Kind regards,
Alexandra Customer Care Team
Scrubs
Easy website to find choice of scrubs. Updated information regularly re expected delivery date and time. Quality of product excellent, especially as required for my husband who is 6 ft 7in fit was perfect
19 May 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the service you received and the good quality item.
Kind regards,
Alexandra Customer Care Team
I’d give this service no stars if I…
I’d give this service no stars if I could. Incorrect order sent back in April. Still waiting for a refund. Pointless email trail of claims of escalating my complaint. Excuse seems to be courier hasn’t collected my order. I’ve checked at the drop off and my parcel has been sent back to Alexandra’s. They claim still not to have it and I still wait for a refund.
29 May 2026
Unprompted review
Reply from Alexandra
Good morning Donna,
Thank you for taking the time to leave a review. Please accept our sincere apologies for the issues you have experienced with your return and refund.
Thank you for providing the relevant information we required.
Having reviewed our email correspondence, I can see that a claim was raised with our courier due to the parcel not being collected from the service point. As a result, we have processed a refund to the original payment method.
Once again, please accept our sincere apologies that this matter was not resolved sooner.
Kind regards,
Kind regards,
Alexandra
Customer Care Team
Really good quality uniforms.
Really good quality uniforms and they're lasting really well. Had a bit of an issue with the website not accepting discount codes but otherwise no complaints.
22 February 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the really good quality of uniforms.
Kind regards,
Alexandra Customer Care Team
good product efficient delivery time.
17 May 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the good product and efficient delivery time
Kind regards,
Alexandra Customer Care Team
I don’t like the fact it’s not hemmed
I don’t like the fact it’s not hemmed
I thought when placing the order it should be hemmed by you
Was quite frustrating when I opened my package
16 May 2026
Reply from Alexandra
Good morning Nunia,
Thank you for taking the time to leave a review.
As advised in my voicemail and email, the trousers you ordered are only available in an unhemmed length, as stated in the length option on our website.
In my email, I also recommended an alternative style that is available in pre-hemmed lengths, which may be more suitable for you.
Kind regards,
Alexandra
Customer Care Team
The response was so quick
The response was so quick, the packaging excellent and the scrubs I bought are really good quality and the material is great even in this really hot weather. I will definitely purchase more
15 May 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the quick response along with the excellent packaging of the scrubs.
Its great to hear that you will purchase more.
Kind regards,
Alexandra Customer Care Team
Its okay but would not buy again.
Its lightweight so nice to wear in hot weather. Quality of stitching poor in places which is a worry when its a garment that is washed frequently. It also does not iron well despite following the manufacturers instructions. They sent the wrong size I ordered a 56" & got sent a 55" with no explanation or apology.
30 April 2026
Reply from Alexandra
Good morning Grahame,
Thank you for taking the time to leave a review.
Please accept our apologies that the quality of the stitching was not as expected. I have attempted to contact you by both phone and email regarding this and to request any supporting photographs.
I can confirm that size 140 cm was ordered, which is equivalent to a 55". This is the largest size we currently offer in this style.
Having reviewed our records, I am unfortunately unable to locate any previous emails or phone calls associated with the details provided.
Kind regards,
Alexandra
Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the very fast delivery.
Kind regards,
Alexandra Customer Care Team
The quality fabric was really bad so I…
The quality fabric was really bad so I had to return the tunic that I ordered and I am still waiting for my money return. Mention that in my experience I noticed the tag was not the same as the uniform that I receive from my Trust, I only ordered one because I needed a size down so I did the order from the same website hoping to get same quality but very disappointed
11 May 2026
Reply from Alexandra
Good Morning Carmen,
Thank you for taking the time to leave a review — we appreciate your feedback.
Please accept our apologies that the quality of the fabric was not as expected. Please note that this is a lightweight tunic, and the material is designed to be thinner for this style.
I have also reached out by phone and email regarding the tag being different from your NHS uniform.
I can confirm that a refund for the returned item was processed today and should appear in your bank account within 3–5 working days.
Kind regards,
Alexandra
Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the fit of your item.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the great price, good quality along with the swift delivery.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning Tob,
Thank you for taking the time to leave a review — we appreciate all feedback.
Please accept our apologies that your order has not yet been delivered. As discussed during our conversation this morning, your order is out for delivery today.
Kind regards,
Alexandra
Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the service you have received.
Kind regards,
Alexandra Customer Care Team
The quality was excellent and delivered…
The quality was excellent and delivered efficiently well packaged will definitely buy from them again
23 April 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the great quality and delivery, we are so pleased you will order from us again.
Kind regards,
Alexandra Customer Care Team
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