Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more
Company replied
Just pick up another great car from the guys at Acklam Cars I have been going to Chris and the lads for twenty year and have had no reason to go anywhere else The professional way you... See more
Great experience from top to bottom. Gave me a decent trade in on my car (a convertible, around Christmas) when everyone else was low balling me. The Lotus Emira Joe sold me is immaculate - and the... See more
Company replied
Company details
Written by the company
Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.
Acklam Car Centre
Written by the company
- The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
- Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.
Contact info
237 Acklam Road, TS57AB, Middlesbrough, United Kingdom
- 01642 813376
- enquiries@acklamcarcentre.co.uk
- acklamcarcentre.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is my second car from acklam
This is my second car from acklam, and can honestly say it was the same excellent service as the first time. Swift and effortless dealings. Easy friendly staff, good quality car and value for money.!!
Definitely be returning for another purchase… 👌
24 January 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review and for choosing Acklam Cars for your second vehicle. We're delighted to hear you received the same excellent service as your first purchase.
It's great to know you found the process swift and effortless, and that you were pleased with the quality and value of your new car.
We'll be sure to pass on your kind words to the team.
Your continued support means a great deal to us, and we're delighted to hear you'll be returning for your next purchase. We look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Very easy process
Very easy process. Contacted Joe with what I was looking for with specific requirements. Within 2 weeks he had found a vehicle for me and we had completed the sale. Very friendly and easy to deal with. Couldn’t recommend enough
3 February 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear Joe was able to find the right vehicle for you within just two weeks and make the whole process so easy.
It's great to know you found Joe friendly and straightforward to deal with, and that he was able to meet your specific requirements.
We'll be sure to pass on your kind words to him.
We truly appreciate your recommendation and support. We hope you're enjoying your new vehicle and look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
A superb car buying experience
Found this beautiful Mercedes online at Acklam Cars, and from the very first inquiry telephone call with Richard, to the completion of the purchase it was an absolute pleasure. Probably the best car buying experience I've had. We were made extremely welcome when we visited the sales room and the work put in to preparing the car before it was collected was fantastic.
23 January 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear purchasing your beautiful Mercedes was such a positive experience from your first conversation with Richard through to collection.
It's wonderful to know you felt so welcome when visiting our showroom and that you were impressed with the preparation of the vehicle before collection.
We'll be sure to pass on your kind words to Richard and the wider team.We're especially pleased to hear it was probably the best car-buying experience you've had.
We truly appreciate your support and hope you enjoy your new Mercedes. We look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
First Time using Acklam Cars Very…
First Time using Acklam Cars Very Impressed With The Process And Level Off Service
Many Thanks To All At Acklam Cars
29 January 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave your review. We're delighted to hear that, as a first-time customer, you were so impressed with the process and level of service at Acklam Cars.
We truly appreciate your kind words and support. It was a pleasure to welcome you to Acklam Cars, and we hope to see you again in the future.
All the best,
Everyone at Acklam Cars
A * as always
As always, a professional and welcoming experience from start to finish. Very knowledgeable and fair. Thanks again Joe and team.
28 January 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave your review. We're delighted to hear that, as always, you received a professional and welcoming experience from start to finish.
It's great to know you found Joe and the team knowledgeable and fair. We'll be sure to pass on your kind words to Joe.
We truly appreciate your continued support and look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Bought my second car here from Joe.
Bought my second car here from Joe.
What an experience that place Joe was brilliant from the moment I contacted him everything went smoothly Joe after purchasing my new car promised he would pay for a service and as always true to his word paid for a service at a main dealer what a guy would 100 per cent be buying again from Joe as long as he gives me a good deal 😉 I drove all the way from south wales what a fantastic place to buy a car from all staff brilliant and I have been in the trade for 30 years and seen a lot but wow this place is something else well done lads keep up the hard work 👍👍👍
4 January 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such an incredible review and for choosing Acklam Cars for your second vehicle from Joe. Your continued support means a great deal to us.
We're delighted to hear Joe made the entire process so smooth and that he stayed true to his word by arranging and covering the cost of your main dealer service.
We'll be sure to pass on your fantastic feedback to him.
It's especially meaningful to hear such kind words from someone with 30 years of experience in the motor trade.
Thank you for travelling all the way from South Wales to purchase from us and for your wonderful comments about the whole team.We truly appreciate your support and look forward to welcoming you back for vehicle number three
All the best,
Everyone at Acklam Cars
Buying when on holiday
I was on holiday when the car came up for sale. Acklam were helpful efficient and the purchase was very smooth.
24 January 2026
Reply from Acklam Cars
Thank you for taking the time to leave your review. We're delighted to hear the team at Acklam Cars were helpful and efficient, making the purchase smooth and straightforward even while you were away on holiday.
We truly appreciate your support and hope you're enjoying your new car. We look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Very good service
24 January 2026
Reply from Acklam Cars
Thank you for taking the time to leave your review. We're delighted to hear you received very good service from the team at Acklam Cars.
We truly appreciate your kind words and support, and we hope to welcome you back again in the future.
All the best,
Everyone at Acklam Cars
Recently bought a Defender from Acklam…
Recently bought a Defender from Acklam Cars and dealt with Joe throughout.
Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward service from start to finish.
The whole team was professional, efficient, and treated me with genuine respect. I’d highly recommend Acklam Cars to anyone looking to buy a vehicle, even if they need to source something not currently in stock.
I’ll absolutely be back — even with a 340-mile drive
26 January 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear purchasing your Defender from Acklam Cars was the easiest car-buying experience you've ever had.
It's great to know Joe provided an honest, straightforward and pressure-free service throughout, and that the whole team made you feel respected and well looked after. We'll be sure to pass on your kind words to Joe and the wider team.
We're also pleased to hear we were able to make the process so easy despite the 340-mile journey.
Your recommendation and continued support mean a great deal to us, and we look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Recently bought my Audi R8 V10 at…
Recently bought my Audi R8 V10 at Acklam, this is my 7th car from them! Top service as always deal is done quick and smoothly no stress. Car comes as described no hidden surprises. Thanks again John and the rest of the team.
20 January 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review and for choosing Acklam Cars for your seventh vehicle! Your continued loyalty and support mean a great deal to the whole team.
We're delighted to hear you received the same top-level service as always and that the deal was completed quickly, smoothly and without any stress. It's also great to know your Audi R8 V10 was exactly as described, with no hidden surprises.
We'll be sure to pass on your kind words to John and the rest of the team. Thank you again for your continued trust in Acklam Cars, and we hope you enjoy your stunning R8 V10!
All the best,
Everyone at Acklam Cars
I bought a Land Rover Defender…
I bought a Land Rover Defender yesterday from Acklam Motors and the whole process was incredibly smooth from start to finish. The team were professional, knowledgeable, and made everything feel effortless. The transaction itself was very slick and well organised. A special shout-out to Paddy, who handled the purchase brilliantly — friendly, efficient, and a pleasure to deal with. Well done to the whole team, truly top-drawer service.
21 January 2026
Unprompted review
Reply from Acklam Cars
Hi there,
Thank you for your fantastic review and congratulations on your new Defender. We’re delighted to hear the process was smooth from start to finish and that everything felt effortless. Your comments about the team’s professionalism and knowledge mean a great deal, and we’ll be sure to pass your special mention on to Paddy. Thank you again for choosing Acklam Cars. Enjoy your new Defender, and if we can help with anything in the future, we’re always here.
All the best,
Everyone at Acklam Cars.
Exactly what I wanted the car was well…
Exactly what I wanted the car was well prepared and service was fast and efficient
16 January 2026
Reply from Acklam Cars
Hi Anthony,
Thank you for taking the time to share your experience with us, it's always nice to hear from our happy customers. It’s great to know you found the service fast and efficient, and we hope you're enjoying your new car.
All the best,
Everyone at Acklam Cars
From initial enquiry though to…
From initial enquiry though to collecting my car, fist class service
16 January 2026
Unprompted review
Reply from Acklam Cars
Hi Mark,
A first class service is what we aim to achieve and we're delighted to hear your experience reflected this. Your feedback is very much appreciated and we hope you enjoy your beautiful new car.
All the best,
Everyone at Acklam Cars
Bought g wagon
Bought g wagon, traveled from London, super service, everything was on time super quick.
20 December 2025
Reply from Acklam Cars
Hi Mohammed,
Thank you for taking the time to share your experience with us and congratulations on your G-Wagon. We really appreciate you making the trip all the way from London and we’re delighted to hear everything ran smoothly, on time, and super quick.
Enjoy your new car and if you need anything at all in the future, we’re always here to help.
All the best,
Everyone at Acklam Cars
Always get my cars here… no hassle… do…
Always get my cars here… no hassle… do the deal… collect car then go))) all lads great, helpful, trustworthy))
15 January 2026
Unprompted review
Reply from Acklam Cars
Hi Colin,
Thank you for your kind words, it's always a pleasure to deal with you. We try our best to make the buying experience as smooth as hassle free as possible and we're glad to see your feedback reflects this. Enjoy your beautiful new car and we look forward to welcoming you back again in the future.
All the best,
Everyone at Acklam Cars
Two so far
I should be writing two reviews because I bought a motorhome one week then returned the next for a car I saw. The service is second to none and your dealt with very swiftly and professionally by all the staff but comms were mainly through Richard who was very good and patient. I did have a trade in against another vehicle and the price paid was fair. My only concern is that I may be back for another rather quickly.
19 December 2025
Unprompted review
Reply from Acklam Cars
Hi Geoffrey,
Thank you for taking the time to leave such a fantastic review. We’re delighted to hear you had such a positive experience with us, and twice in the space of a week!
It’s great to know the team looked after you swiftly and professionally and we’ll be sure to pass your kind comments on to Richard. You’ll be very welcome back whenever you’re ready for the next one.
All the best,
Everyone at Acklam Cars
First class experience
First class experience, quick decision and fair trade in price, no haggling (after my drive from Aberdeen), slight paint issue on spare wheel cover dealt with without any quibble, car in fantastic condition, would definitely use again.
18 December 2025
Unprompted review
Reply from Acklam Cars
Hi Scott,
Thank you for your review and for making the trip down from Aberdeen, we really appreciate it. We’re delighted to hear you had a first class experience, a fair trade in price, and a straightforward process.
Thank you again for choosing Acklam Cars, we look forward to welcoming you back in the future.
All the best,
Everyone at Acklam Cars
Excellent Guys
Liam is a stand up guy. I placed a deposit on an Audi Q7 and had to pull out due to my part exchange being involved in an accident. Liam remained communicative throughout and honoured the refund of my £500.
Will deffo buy from them again in the futire as long as they don't im a messer
29 December 2025
Unprompted review
Reply from Acklam Cars
Hi there,
Thank you for taking the time to share your experience with us. Although circumstances changed we're glad to hear you found the service from Liam great.
We look forward to being able to help you again in the future when the time is right.
All the best,
Everyone at Acklam Cars
Great service very professional will be…
Great service very professional will be back again
11 January 2026
Reply from Acklam Cars
Hi Kevin,
Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear you found our service great and professional. It was a pleasure to deal with you and we look forward to being able to help again in the future.
All the best,
Everyone at Acklam Cars
Another truly amazing experience
We collected another fantastic car from Aklam Cars today, Richard and the team made me feel very welcome and made the collection feel very special. Very confident this will not be our last purchase from them.
Thanks again guys.
13 January 2026
Unprompted review
Reply from Acklam Cars
Hi there,
Thank you for your lovely review, and congratulations on your new car. We’re delighted to hear you felt so welcome and that Richard and the team helped make your collection feel special.
Your continued custom means a great deal to us, and we’re really pleased to hear you’re confident it won’t be your last purchase.
Thanks again from all of us at Acklam Cars, we look forward to seeing you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.