Acklam Cars Reviews 

3,715
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting the ease and smoothness of the car purchasing process. The dedicated staff are frequently commended for their professionalism, helpfulness, and friendly approach, often going the extra mile without being pushy. Many also appreciate the high quality of the vehicles and their excellent presentation during handover. This leads to many reviewers becoming loyal repeat customers who strongly recommend the company. Thoughtful touches, such as complimentary flowers, further enhance the overall positive buying experience. The consistent, exceptional service ensures customers feel valued and completely satisfied.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, efficient, and... See more

Product

People report positive experiences with the product, consistently praising the quality and condition of the... See more

User experience

Customers had positive experiences with user experience, consistently describing the car buying process as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professional, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more

Company replied

Rated 5 out of 5 stars

So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more

Company replied

Rated 5 out of 5 stars

Just pick up another great car from the guys at Acklam Cars I have been going to Chris and the lads for twenty year and have had no reason to go anywhere else The professional way you... See more

Rated 5 out of 5 stars

Great experience from top to bottom. Gave me a decent trade in on my car (a convertible, around Christmas) when everyone else was low balling me. The Lotus Emira Joe sold me is immaculate - and the... See more

Company replied


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.

Acklam Car Centre

Written by the company

The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(3,715)

294 reviews in the last 12 months

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Rated 5 out of 5 stars

I dealt with Joe in buying a stunning…

I dealt with Joe in buying a stunning land Rover Defender D300 HSE, he made the whole experience easy, he's a man of his word,from start to finish. I'll definitely be using Acklam again at some point. Thanks again Joe.

24 February 2026
Unprompted review
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Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear Joe made your purchase of the stunning Land Rover Defender D300 HSE such an easy and enjoyable experience.

It's great to know you found Joe to be a man of his word and that he provided excellent service from start to finish.

We truly appreciate your support and look forward to welcoming you back to Acklam Cars again in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

This has been undoubtedly the most…

This has been undoubtedly the most straight forward car purchase I’ve ever made.
Paddy was great. No messing about.
Love my new Defender.

21 February 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear your purchase was the most straightforward car-buying experience you've ever had.

It's great to know Paddy made the whole process so easy. We'll be sure to pass on your kind words to him.

We're thrilled that you love your new Defender and hope you enjoy every mile. We truly appreciate your support and look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

very slick

very slick, smooth and quick. deal done on the phone is less than 1 hour, 2 cars part-exchanged with absolutely no quibble on the day! Prosecco for the partner on arrival and we were on our way in less than 1/2 hour!

18 February 2026
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Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear you experienced such a slick, smooth and efficient process from start to finish.

It's great to know we were able to get the deal done quickly over the phone and make the part exchange of both vehicles straightforward and hassle-free.

We're also pleased the Prosecco was a lovely finishing touch for your partner!

We truly appreciate your support and hope you enjoy your new car. We look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

The team at Acklam

The team at Acklam always make a purchase seemless.
Thanks to Liam, Paddy, Joe and John.
Thanks guys the Mrs is loving her new Defender 90..
Over 25 cars purchased and alway a pleasure!!

21 February 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review and for your incredible continued loyalty to Acklam Cars. Over 25 vehicles purchased is an amazing milestone, and it means a great deal to the whole team that you continue to choose us.

We're delighted to hear Liam, Paddy, Joe and John all helped make your latest purchase as seamless as ever. We're thrilled to hear your wife is loving her new Defender 90!

Thank you again for your continued support and trust in Acklam Cars. It's always a pleasure to welcome you back, and we look forward to helping you with vehicle number 26 in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Amazing!! *****

From start to finish the guys at Acklam cars were amazing! Paddy in particular was fantastic, worked with me to find the car that i wanted, I'll definitely be returning to Acklam Cars

20 February 2026
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear the team at Acklam Cars provided such an amazing experience from start to finish.

It's great to know Paddy worked closely with you to help find the car you wanted. We'll be sure to pass on your kind words to him.

We truly appreciate your support and look forward to welcoming you back to Acklam Cars again in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

selling my Audi RSQ8…

Amazing Experience selling my Audi RSQ8 to Richard, seem less, price agreed, delivered to them and even picked up a great Mercedes AMG as a new daily as spend lots of time in Spain now.

The sales team and business manager are so on point.

19 February 2026
Unprompted review
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Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear you had such a seamless experience selling your Audi RSQ8 to Richard and that we were able to agree a deal that worked for you.

It's great to know you also found your new Mercedes-AMG to be the perfect daily driver, especially with you spending more time in Spain.

We truly appreciate your support and are delighted you had such a positive experience with Acklam Cars. We hope you enjoy your new Mercedes-AMG and look forward to welcoming you back in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

The dream

I have been searching for a particular brand and model of car for a few years now and being quite a rare car finding the right one, with the right options, the right colour combo , the right wheels etc and the very low mileage is nigh on impossible! Up steps Acklam cars and Jo and all of a sudden I have purchased that desired dream car at an even better price than advertised …….(Which knocked the spots off all the competition!)…. Jo also agreed to hold the car and remove it from all their listings for a couple of weeks while I secured my funds, something most dealers would never do! There was no pressure selling , no usual sales pitch to get you to sign on the dotted line, nothing …..their stock literally sells itself, they’ve taken everything to another level! The level of attention to detail with all their cars is second to none, something I’m very particular about, so asking Jo lots of questions and then asking them again never fazed him, he was always willing to speak with me. All of this in a very calm, relaxed manner making the whole process of purchasing from Acklam cars a very smooth, enjoyable and exciting one. I have watched many videos over the years of Jo , Liam and the gang and to now be part of that is truly special. I have also spoken with Liam and he , like Jo, sets an incredible standard with everything he does…..they are perfectionists when it comes to their product and their customers needs. These guys really are exceptional at what they do. I could not speak any higher of this establishment and I thank them all for making a dream come true. I wish them all continued success in the future as they all work so hard at what they do.

14 February 2026
Unprompted review
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Reply from Acklam Cars

Thank you for taking the time to leave such an incredible review. We're absolutely delighted to hear that Jo and the team at Acklam Cars helped make your dream of owning this particular car a reality.

We understand how difficult it can be to find a rare vehicle with the exact specification, colour combination, wheels and mileage you're looking for, so it's fantastic to know we were able to source the right car for you at an even better price than expected.

We're also pleased that you felt comfortable throughout the process and appreciated our relaxed, no-pressure approach. It's great to hear that Jo was always available to answer your questions and that the attention to detail and level of service met your expectations.

Your kind words about Jo, Liam and the whole team mean a great deal to us. We'll be sure to share your fantastic feedback with them. Thank you again for your support and for trusting Acklam Cars to help make your dream a reality. We hope you enjoy your new car and wish you many happy miles.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Above and beyond

Wow, I’ve dealt with many Car dealerships over the years with some very famous names in the industry but I’ve got to say the Service I received today from Acklam cars was above and beyond, these guys can’t do enough no hard sales in fact I even give Richard from sales a bit of a runaround and he still went above and beyond to make sure my needs were met . I also got the opportunity to meet the managing director and the rest of the staff at Acklam who are all very polite and very professional. These guys certainly know what they’re doing and I’d like to thank Richard for all of his help and professionalism. The presentation of the Vehicle was spot on with a beautiful bunch of flowers for my other half.

19 February 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such an incredible review. We're delighted to hear that Richard and the whole team at Acklam Cars went above and beyond to make sure your needs were met.

It's fantastic to know you appreciated our relaxed, no-pressure approach and the professionalism of the entire team. We're also pleased to hear you enjoyed meeting our Managing Director and the rest of the team during your visit.
We'll be sure to pass on your kind words to Richard, and we're delighted that you were so pleased with the presentation of your vehicle. We're glad the flowers were a lovely finishing touch for your other half too!

We truly appreciate your support and hope you enjoy your new car. We look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Excellent service from the Aklam Team

The service from the Aklam Team was excellent, from my initial discussion with Liam on New Years Day, when I expected everyone to be chilling and not working, he was proactive in securing me a part exchange deal on my new car. Thereafter John was efficient in sorting out all the admin side of things, and after driving the car home and discovering a few minor faults that hadn't been picked up on collection, Claire in the after sales team has been so helpful and supportive getting everything all sorted out for me. A great service all round. 😊

18 January 2026
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Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear you received excellent service from the Acklam Cars team from start to finish.

It's great to know Liam was proactive in helping you secure your part exchange, even on New Year's Day, and that John made the administrative side of the process efficient and straightforward. We're also pleased to hear Claire was so helpful and supportive in resolving the minor issues after collection.

We'll be sure to pass on your kind words to Liam, John, Claire and the wider team. We truly appreciate your support and are delighted that everything was sorted for you.

We hope you're enjoying your new car and look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Top quality and friendly service by Liam.

Liam was extremely professional, very helpful and made the whole process hassle and stress free. The vehicle was as described and prepared to the highest standard. I completely understand why these guys are rated the best! Definitely be returning.

29 January 2026
Unprompted review
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Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear Liam provided such a professional, helpful and stress-free service throughout your purchase.
It's great to know the vehicle was exactly as described and prepared to the highest standard.

Your recommendation and kind words mean a great deal to us. We truly appreciate your support and look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

James Wright Defender purchase Very well organised at time of picking…

Very well organised at time of picking up car.Good friendly staff.

11 February 2026
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Reply from Acklam Cars

Thank you for taking the time to leave your review. We're delighted to hear your Defender purchase was well organised and that you received a friendly service from the team at Acklam Cars.

We truly appreciate your kind words and support. We hope you're enjoying your new Defender and look forward to welcoming you back in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Couldn’t recommend Acklam cars enough

Couldn’t recommend Acklam cars enough! Liam made the whole process enjoyable and efficient! It was an excellent service from start to finish!

10 February 2026
Unprompted review
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Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear Liam made the whole process enjoyable, efficient and provided excellent service from start to finish.

Your recommendation means a great deal to us, and we truly appreciate your support.We hope you're enjoying your new car and look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

All straight forward no hard selling…

All straight forward no hard selling Liam has sold me a few new land rovers never been any problems. A pleasure to deal with

28 January 2026
Unprompted review
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Reply from Acklam Cars

Thank you for taking the time to leave your review. We're delighted to hear you've enjoyed a straightforward, no-pressure experience with Liam and the team at Acklam Cars
.
It's fantastic to know Liam has helped you with multiple Land Rover purchases and has consistently provided a service you can trust.

We'll be sure to pass on your kind words to him.
We truly appreciate your continued support and look forward to welcoming you back to Acklam Cars again in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Great company and always easy to deal…

Great company and always easy to deal with. Had 5 cars now from them and every time a smooth, quick and simple experience.

6 February 2026
Unprompted review
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Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review and for choosing Acklam Cars for your fifth vehicle purchase. Your continued loyalty and support mean a great deal to the whole team.

We're delighted to hear that every experience has been smooth, quick and straightforward. It's fantastic to know you find us easy to deal with and that we continue to provide the level of service you expect.

We truly appreciate your continued trust in Acklam Cars and look forward to welcoming you back again for your next vehicle.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Nice set of lads would like to thank…

Nice set of lads would like to thank paddy for looking after me the cars are amazing what they sell I bought a discovery Land Rover 21plate when I picked it up it looked like a brand new car thank you my car is amazing and the flowers 😊

9 February 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a wonderful review. We're delighted to hear you had a great experience with Paddy and the team at Acklam Cars.

It's fantastic to know you were so pleased with your 2021 Land Rover Discovery and that it was presented in immaculate condition for collection. We're also glad the flowers were a lovely finishing touch and helped make the day even more special.

We truly appreciate your kind words and support. We hope you enjoy your new car and look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

5 Star Service yet again

5 STAR SERVICE, As a repeat customer Acklam Cars is my go to place for my next vehicle. Always Best price given for part exchange (and trust me I call around first) and always make sure the customer is happy with the deal which looks to be as important to them as it is to their customers.
Their online content is second to none and it’s easy to keep up to speed with what stock they have coming in daily.

Very happy with my New G-Wagon
Thanks to everyone at Acklam Cars yet again 👍

25 January 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review and for your continued loyalty to Acklam Cars. It means a great deal to the whole team that we're your first choice when it's time for your next vehicle.

We're delighted to hear you were pleased with your part exchange value, our customer service and the buying experience once again. It's also great to know you enjoy following our online content and keeping up to date with the latest stock arriving at Acklam Cars.

Congratulations on your new G-Wagon! We hope you enjoy every mile, and we truly appreciate your continued support. We look forward to welcoming you back again in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Great customer service and great to deal with

Great customer service and great to deal with brilliant experience and paddy was a great guy

1 February 2026
Unprompted review
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Reply from Acklam Cars

Thank you for taking the time to leave your review. We're delighted to hear you had such a great experience with Acklam Cars and that Paddy provided excellent service throughout.

It's fantastic to know you found the team great to deal with and that we made your experience a positive one. We'll be sure to pass on your kind words to Paddy.

We truly appreciate your support and hope you enjoy your new car. We look forward to welcoming you back to Acklam Cars in the future

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

A top quality service from start to…

A top quality service from start to finish, thanks Liam!

7 February 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave your review. We're delighted to hear you received a top-quality service from start to finish at Acklam Cars.

It's great to know Liam looked after you throughout the process and helped make your experience a positive one

We truly appreciate your support and hope you enjoy your new car. We look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Fantastic Service

Fantastic service from start to finish. Showroom is top class. Paddy and his colleagues provide a first class service and make buying a car an easy and pleasant experience. The flowers are a really nice touch too.
Would highly recommend.

6 February 2026
Unprompted review
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Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear Paddy and the team provided a first-class service and made buying your car such an easy and pleasant experience.

It's great to know you enjoyed your visit to our showroom and that the flowers were a lovely finishing touch. We'll be sure to pass on your kind words to Paddy and the rest of the team.

Your recommendation means a great deal to us, and we truly appreciate your support. We hope you're enjoying your new car and look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

great service and staff

great service and staff

4 February 2026
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave your review. We're delighted to hear you received great service from the team at Acklam Cars.

We truly appreciate your kind words and support, and we hope to welcome you back again in the future.

All the best,
Everyone at Acklam Cars

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