Acklam Cars Reviews 

3,715
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting the ease and smoothness of the car purchasing process. The dedicated staff are frequently commended for their professionalism, helpfulness, and friendly approach, often going the extra mile without being pushy. Many also appreciate the high quality of the vehicles and their excellent presentation during handover. This leads to many reviewers becoming loyal repeat customers who strongly recommend the company. Thoughtful touches, such as complimentary flowers, further enhance the overall positive buying experience. The consistent, exceptional service ensures customers feel valued and completely satisfied.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, efficient, and... See more

Product

People report positive experiences with the product, consistently praising the quality and condition of the... See more

User experience

Customers had positive experiences with user experience, consistently describing the car buying process as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professional, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more

Company replied

Rated 5 out of 5 stars

So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more

Company replied

Rated 5 out of 5 stars

Just pick up another great car from the guys at Acklam Cars I have been going to Chris and the lads for twenty year and have had no reason to go anywhere else The professional way you... See more

Rated 5 out of 5 stars

Great experience from top to bottom. Gave me a decent trade in on my car (a convertible, around Christmas) when everyone else was low balling me. The Lotus Emira Joe sold me is immaculate - and the... See more

Company replied


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.

Acklam Car Centre

Written by the company

The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(3,715)

294 reviews in the last 12 months

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Rated 5 out of 5 stars

Another truly amazing experience

We collected another fantastic car from Aklam Cars today, Richard and the team made me feel very welcome and made the collection feel very special. Very confident this will not be our last purchase from them.
Thanks again guys.

13 January 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Hi there,

Thank you for your lovely review, and congratulations on your new car. We’re delighted to hear you felt so welcome and that Richard and the team helped make your collection feel special.

Your continued custom means a great deal to us, and we’re really pleased to hear you’re confident it won’t be your last purchase.

Thanks again from all of us at Acklam Cars, we look forward to seeing you again in the future.

Rated 5 out of 5 stars

Great Stock and Fantastic aftercare

I bought a Porsche 911 from Rich at Acklam. Bearing in mind my journey was around 3+ hours to get there, I was really happy to see that the car was exactly as Rich said it would be. After I collected it, I noticed that the rear spoiler breaklight had a few blown LED's. This would have been difficult to spot without having someone you know follow you and point it out, so it is easily overlooked. These parts are ridicously expensive, but without quibble, Rich quickly sorted a new part and fitting, which was done to my convenience near where I live. Its only when something isn't right that you know how good a company is by the way they handle it, and Rich showed just how good Acklam is. I'm sure I will be buying from them again in the future.

12 December 2025
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Hi Andy,

Thank you for your detailed review and for travelling over three hours to visit us, we really appreciate it. We’re delighted to hear the Porsche 911 was exactly as described and that you felt confident in the experience from the moment you arrived. Thank you as well for highlighting how the rear spoiler brake light issue was handled, we agree completely, it’s how a company responds when something isn’t quite right that matters most.

Your feedback means a lot to the whole team, and we look forward to welcoming you back to Acklam Cars in the future.

Rated 5 out of 5 stars

Dealt with Rich when buying a car from…

Dealt with Rich when buying a car from Acklam. It was all very efficient and friendly. No pressure to buy, the team were helpful and the service was seamless.

Loved the Cayanne too and a great price for the fully loaded car .. I’ll likely use their services again … despite the trek from London to Teeside 😉

18 December 2025
Unprompted review
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Reply from Acklam Cars

Hi Mark,

Thank you for taking the time to leave such a fantastic review. We’re delighted to hear that Rich and the team made your experience efficient, friendly, and pressure free. It’s great to hear you're loving your beautiful new Cayenne. We really appreciate you making the trip from London and we’d be more than happy to welcome you back again in the future. Enjoy the car! 🚗

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars
Acklam Cars logo

Reply from Acklam Cars

Hi there,

Thank you for taking the time to share your experience with us, it's always nice to hear from our happy customers. We look forward to being help you again in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Just amazing company from start to…

Just amazing company from start to finish
Richard was great brilliant customer communication not pushy just straight forward made the whole thing easy and welcome
Nice touch with the flowers for my wife , will definitely be coming back .
Thank you for everything first class

5 January 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Hi Scott,

Thank you so much for such a wonderful review. We’re thrilled to hear that Richard made the whole experience easy, straightforward, and welcoming from start to finish. It’s great to know the flowers were a nice touch and appreciated by your wife. Your kind words mean a lot to the whole team, and we truly look forward to welcoming you back again in the future. Thank you for choosing us.

All the best,
Everyone at Acklam Cars.

Rated 5 out of 5 stars

Really easy to deal with

Dealt with Richard sold him my Bentley and a Defender 110 . Bought a nearly new Defender urban everything Was so easy and nothing was to much trouble.
John in accounts also really professional

27 December 2025
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Hi Stephen,

Thank you for taking the time to leave such a lovely review.
It was a real pleasure dealing with you, we're glad we could make the sale of your Bentley and Defender straightforward, and even happier to hear you’re enjoying your new Defender. We'll be sure to pass your kind words on to John as well. We really appreciate your trust and your custom, and if there’s ever anything you need in future, we’re always here to help.

All the best,
Everyone at Acklam Cars.

Rated 5 out of 5 stars

Nice & easy process of trading a…

Nice & easy process of trading a vehicle in & purchasing a replacement.
The sales team (Paddy Barry)whom I dealt with at Acklam are brilliant and they have a wonderful selection of new & used vehicles.
If your looking for your next vehicle I would highly recommend this company.

8 January 2026
Acklam Cars logo

Reply from Acklam Cars

Hi Elaine,

Thanks so much for taking the time to share your experience with us. We’re really pleased to hear your trade in and purchase process was nice and straightforward, and we’ll be sure to pass your kind words on to Paddy.

It’s great to know you enjoyed the selection of vehicles and we truly appreciate your recommendation. If there’s anything we can help with in the future, please don’t hesitate to get in touch.

All the best,
Everyone at Acklam Cars.

Rated 5 out of 5 stars

Super easy to deal with and very responsive...

Very easy process with Richard especially when dealing from overseas. Had a small issue post delivery and was resolved very quickly and professionally. For me that's the sign of excellent service. David.

20 December 2025
Unprompted review
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Reply from Acklam Cars

Hi David,

Thank you for your review, David. We’re delighted to hear Richard made the process straightforward for you, especially while purchasing from overseas.

We also appreciate you highlighting how quickly and professionally the post delivery issue was resolved. We agree, it’s how we support customers after delivery that really reflects the level of service we aim to provide.

If we can help with anything else in the future, please don’t hesitate to get in touch.

All the best,
Everyone at Acklam Cars.

Rated 5 out of 5 stars

Just bought dodge ram from Acklam cars…

Just bought dodge ram from Acklam cars really good service, dealt with Rich on the purchase and the sale of my svr
Really nice guy will defo see them soon on my next purchase.

11 January 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Hi Scott,

Thank you for your review and congratulations on your Dodge Ram. We’re really pleased to hear you received great service from the team and that Rich made the purchase and the sale of your SVR straightforward and enjoyable.

We’ll be sure to pass on your kind words to him. We truly appreciate your custom and look forward to seeing you again when you’re ready for your next car.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish from Richard & all at Acklam 👌 2 nd Car in last 12 months and I’m sure it won’t be the last - keep up the excellent service , price point & customer experience 5 stars 🌟

2 January 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic 5-star review and for choosing Acklam Cars for your second vehicle in the last 12 months!

We're delighted to hear Richard and the team provided excellent service from start to finish and that you're so pleased with the price point and overall customer experience. We'll be sure to pass on your kind words to Richard and the wider team.

Your continued support means a great deal to us, and we're delighted to hear this won't be your last purchase. We look forward to welcoming you back to Acklam Cars in the future!

All the best,
Everyone at Acklam Cars.

Rated 5 out of 5 stars

First time purchasing from Acklam Cars

This was my first time purchasing from Acklam Cars, and the experience was excellent.

Communication from Richard was excellent as I was purchasing without viewing the vehicle prior to collection. This made the process much easier.

Will purchase with confidence next time based on my
experience.

11 December 2025
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear you had such an excellent experience with Acklam Cars as a first-time customer.

It's great to know Richard kept you so well informed throughout the process, especially when purchasing the vehicle without viewing it beforehand. We're pleased we were able to make the experience easy and give you the confidence to purchase remotely.

We'll be sure to pass on your kind words to Richard. We truly appreciate your support and look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

So why do I keep going back to Acklams

So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I've dealt with Rich on numerous occasions, it's simply a class experience! Gets the right deal done with honestly, integrity and that's all you can ask for?! Behind the scenes John ensures the transaction is efficient and smooth. See you again soon guys! Andy M

24 December 2025
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such an incredible review, Andy. Your continued loyalty and support mean a great deal to the whole team at Acklam Cars.

We're delighted to hear you've consistently received a first-class experience and that you feel our commitment to excellence runs throughout the entire team. It's fantastic to hear such kind words about Chris, Richard, John and everyone behind the scenes.

We'll be sure to pass on your comments to Rich and John. Honesty, integrity and making the whole process as smooth as possible are incredibly important to us, so your feedback means a great deal.

Thank you again for your continued support and trust in Acklam Cars. We look forward to seeing you again soon!

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

really good service

what i enjoyed about purchasing from Richard was that there was no messing around! I called him had a honest professional conversation about the vehicle i was interested in. I told him exactly what i needed from them & he made the deal happen within the day, Speed & ease of purchase was brilliant. The flowers went down a treat also with the girlfriend. They are a well oiled machine acklam cars i will definitely be back

31 December 2025
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear Richard provided the honest, professional and straightforward service you were looking for.

It's great to know he was able to make the deal happen within the day and that you appreciated the speed and ease of the whole process. We're also pleased to hear the flowers went down well with your girlfriend!

We'll be sure to pass on your kind words to Richard and the wider team. We truly appreciate your support and look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from top to bottom. Gave me a decent trade in on my car (a convertible, around Christmas) when everyone else was low balling me.
The Lotus Emira Joe sold me is immaculate - and the handover was the best I’ve ever experienced. Warm welcome, slick and efficient process.
A big bunch of flowers and a tank of fuel in the car. And a couple of drinks for the journey back to Wiltshire. I definitely would recommend the guys.

3 January 2026
Unprompted review
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Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear you had such a great experience from start to finish and that Joe was able to provide you with a strong part exchange value for your convertible, especially at that time of year.

It's fantastic to hear your Lotus Emira was immaculate and that you enjoyed the whole handover experience. We're pleased the flowers, full tank of fuel and refreshments for your journey back to Wiltshire were all appreciated!

Thank you for travelling such a distance to purchase from Acklam Cars and for your kind recommendation. We truly appreciate your support and hope you enjoy your beautiful Lotus Emira. We look forward to welcoming you back in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Very pleased with acklam cars Richard…

Very pleased with acklam cars Richard was top class from my 1st call to having a deal and collection of vehicle all done and sorted with in a week , and it was holiday week !! I will not hesitate to return soon for next vehicle,we'll done to all at acklam

Andy T
Norfolk

20 December 2025
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review, Andy. We're delighted to hear Richard provided a top-class service from your very first call through to completing the deal and collecting your vehicle, all within a week — especially during a holiday week!

We'll be sure to pass on your kind words to Richard and the wider team. It's fantastic to hear you won't hesitate to return to Acklam Cars for your next vehicle.

Thank you for travelling from Norfolk and for your continued support. We look forward to welcoming you back in the future!

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

5* Service

Start to finish - Richard was a true gent, never pressured. Car was immaculate on collection, bought car blind as we live 3hrs away! But had nothing to worry about, all the team were perfect. Would happy deal with them again.

11 December 2025
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic 5-star review. We're delighted to hear Richard provided such a professional and pressure-free service from start to finish.

It's great to know you felt confident purchasing your car remotely, especially with a three-hour journey between us, and that the vehicle was presented in immaculate condition on collection.

We truly appreciate your trust and support, and we're delighted you'd be happy to deal with us again. We hope you're enjoying your new car and look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

This is my 3rd car in 3 years off AC

This is my 3rd car in 3 years off AC. Always been a pleasure. Richard has always gone above and beyond to help me. The whole experience of my purchases was excellent.

12 December 2025
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review and for choosing Acklam Cars for your third vehicle in just three years. Your continued loyalty means a great deal to the whole team.

We're delighted to hear Richard has consistently gone above and beyond to help you and that each of your experiences with Acklam Cars has been excellent. We'll be sure to pass on your kind words to him.

Thank you again for your continued trust and support. It's always a pleasure to welcome you back, and we look forward to helping you with your next vehicle in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Fantastic service saw me a great car…

Fantastic service saw me a great car and give me a really good product exchange price. Richard is a true gentleman.

22 December 2025
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear Richard helped you find a great car and provided you with a strong part exchange price.

It's wonderful to hear you found Richard to be a true gentleman and that you received such fantastic service throughout the process. We'll be sure to pass on your kind words to him.

We truly appreciate your support and hope you enjoy your new car. We look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Fantastic Service.

Everyone who works at Acklam cars came across so professional and made our experience personal such a smooth transaction couldn’t fault anything would highly recommend.
Thanks Paddy great service.

30 December 2025
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear the whole team at Acklam Cars provided such a professional and personal experience, making your purchase smooth from start to finish.

It's great to know you couldn't fault anything and would highly recommend us. We'll be sure to pass on your kind words to Paddy.

We truly appreciate your support and hope you're enjoying your new car. We look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Excellent service

Paddy was friendly, approachable, and helpful throughout the entire process. The rest of the team also provided excellent service upon vehicle collection, making the experience smooth, fast, and efficient.

20 December 2025
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear Paddy was friendly, approachable and helpful throughout the entire process.

It's also great to know the wider team made your vehicle collection smooth, fast and efficient. We'll be sure to pass on your kind words to Paddy and the rest of the team.

We truly appreciate your support and hope you're enjoying your new car. We look forward to welcoming you back to Acklam Cars in the future.

All the best,
Everyone at Acklam Cars

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