Accident claim helpline was very helpful and always there at the end of the phone line to answer any questions I may have had during what was a very stressful time. Accident claim helpline working wit... See more
Company replied
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Review summary
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Reviews shaping this summary
I called the helpline yesterday to report a new claim and spoke with an advisor called Tom Dean. He was super helpful, supportive and efficient and explained the whole process to me in detail as well... See more
Company replied
Dash Claims are an Accident Management Company who fund all of our Bodyshop repairs through ACG. They are an absolutely fantastic company to partner with. I would like to write a special thank... See more
Many thanks to Accident Claim helpline with your excellent service after my accident on the 27th Oct. Tom Dean handled my claim very calmly and professionally. He helped me through the red tape a... See more
Company replied
Company details
Written by the company
Accident Claim Helpline is your trusted partner in accident management and personal injury claims. We are dedicated to delivering unmatched support for our clients, ensuring you’re back on the road swiftly and safely after an accident. Our innovative approach and commitment to excellence means that we continually expand and refine our services to meet and exceed the evolving needs of both you and your vehicle. We take immense pride in offering a top-tier and personalised service, ensuring your peace of mind with a seamless, one-call solution in the event of a non-fault accident. For seamless claims and unmatched service, we’re the best in the business. Great service, dedication and customer experience doesn’t happen by accident.
Contact info
St Georges House, Peter Street , M3 2NQ, Manchester, United Kingdom
- 03333582145
- info@accident-claimsline.co.uk
- accident-helpline.uk
4.8
Excellent
600 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Accident Claim Helpline
Thank you Andrea for your great five star review. We really appreciate it.
Accident Claim Helpline Team
Amazing customer service
Made me feel at ease when your not feeling at your best after after an accident.. I called several times and whoever answered the call went above and behind to make me feel confident that everything would be sorted and kept me up to speed with what was going to happen next ..
29 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you so much Mrs Mason for your great five star review. We really appreciate it.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you very much Lijalem for your great five star review.
Accident Claim Helpline Team
Keeping in touch
1 February 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for your feedback Sue, we really appreciate it.
Accident Claim Helpline Team.
Very good cotomer services and kind.
5 February 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Ubah for taking the time to share your great five star review.
Accident Claim Helpline Team
Fantastic service
Fantastic service, helped me at a horrible time. My hire car was bought to me within a few daysof the accident.
30 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Kayleigh for your fantastic five star review. We really appreciate it.
Accident Claim Helpline Team
Fantastic
Best company that I have ever used in 35 year driving gold ⭐ through the process
Girls on phone fabulous with customers care. Tops anyone I've dealt with in he past.
15 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Karen for your fantastic five star review. We really appreciate it.
Accident Claim Helpline Team
Dealing at present with this company
Dealing at present with this company. They are very good fast efficient, patient and courteous.
26 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us Elaine, we really appreciate it.
Accident Claim Helpline Team.
The customer service was brilliant
The customer service was brilliant. Made a stressful experience not bad.Thank you
24 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Peter for your brilliant five star review. The whole team really appreciate it.
Accident Claim Helpline Team
No continuity between company's involved.
Too many phone calls & texts form different people and company's. Far from an easy experience.
Hire vehicle didn't arrive when stated.
Had to share photos of the damage to 3 different people/company's and every text/email asked for more information.
26 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your comments. There are various different teams working for you to progress your claim and this can sometimes mean that you need to speak to different people and companies.
We are sorry that the hire vehicle didn't arrive when stated and are working with our hire supplier to understand what has happened.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you very much for your excellent five star review.
Accident Claim Helpline Team
Speaking to kind and understanding staff
19 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Alison for taking the time to leave your great five star review.
Accident Claim Helpline Team
Excellent service rendered
Excellent service rendered, fast action, good communication with customers, reliable and dependable.
17 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Oyewoga for your excellent five star review.
Accident Claim Helpline Team
Fantastic.help .
4 December 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Jennifer for your fantastic five star review.
Accident Claim Helpline Team
Dash Claims are an Accident Management…
Dash Claims are an Accident Management Company who fund all of our Bodyshop repairs through ACG.
They are an absolutely fantastic company to partner with. I would like to write a special thank you to Dee Padfield, Chris Potts & Harry Done.
While ACG as a collective have been instrumental in helping Dash Claims build over the last year of partnership, Dee, Chris & Harry have been absolutely magical in handing our account, enquiries and most of all making sure our Bodyshops are paid correctly and on time every time.
You guys are awesome!
20 January 2026
Unprompted review
Solution focused
I had an accident at 8.45 and car was collected from home with a full courtesy replacement by 18.30. All services were of the highest standard, with easy guidance and proactive follow ups.
14 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your experience with us Barry, we aim to provide the very best service and we love to receive feedback like yours - thank you!
Accident Claim Helpline Team.
Kind and professional
From the second my insurance company transferred me to WINN Solicitors I could feel the stress of a very inconvenient situation slide off my shoulders and into the hands of the professionals. Scott, who handled my call was extremely empathetic, listened while I gave him all the relevant information they required and was extremely patient and kind. I got off the phone knowing that the accident report is being managed by very capable people who have kept me in the loop at every step of the process.
15 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you so much for your great five star review Michelle. We're really glad to hear that the team made a difficult experience easier for you. Just to clarify, when you reported your incident, you called Accident Claim Helpline rather than your insurer.
We are an independent service that specialises in handling claims on behalf of individuals involved in non-fault accidents, and it was our pleasure to assist you in managing your claim.
Once again, we really appreciate your kind words and your trust in us.
Accident Claim Helpline Team.
I had a car crash and within 2 hours kf…
I had a car crash and within 2 hours kf it happening j was able to get my car arranged to be picked up and a courtesy car with me on my drive and all the insurance was handled perfectly and clear information was given. Would highly rate as they have done nothing but help me getting the compensation and the insurance sorted as fast as possible.
15 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your experience with us Joshua, we aim to provide a super-quick and efficient service and if our customers are happy, we're happy!
Accident Claim Helpline Team.
Everyone has been very kind
Everyone has been very kind , we got the hire car next day ( as crash happened in the evening) very professional
16 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for your kind review Jane, we really appreciate you taking the time to share your experience with us.
Accident Claim Helpline Team.
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us Graham, we truly appreciate it.
Accident Claim Helpline Team.
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