I was recently in an accident with my family and contacted the accident help line and I spoke to Tom and im so glad I did. Tom was extremely thorough from start to finish and explained the whole pro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Accident claim helpline was very helpful and always there at the end of the phone line to answer any questions I may have had during what was a very stressful time. Accident claim helpline working wit... See more
Company replied
Very good service from start to finish, I have a high value super car and Tom Dean took on my claim made sure everything was wrapped up on the call and a hire car was on the way to me, even the next d... See more
Company replied
Dash Claims are an Accident Management Company who fund all of our Bodyshop repairs through ACG. They are an absolutely fantastic company to partner with. I would like to write a special thank... See more
Company details
Written by the company
Accident Claim Helpline is your trusted partner in accident management and personal injury claims. We are dedicated to delivering unmatched support for our clients, ensuring you’re back on the road swiftly and safely after an accident. Our innovative approach and commitment to excellence means that we continually expand and refine our services to meet and exceed the evolving needs of both you and your vehicle. We take immense pride in offering a top-tier and personalised service, ensuring your peace of mind with a seamless, one-call solution in the event of a non-fault accident. For seamless claims and unmatched service, we’re the best in the business. Great service, dedication and customer experience doesn’t happen by accident.
Contact info
St Georges House, Peter Street , M3 2NQ, Manchester, United Kingdom
- 03333582145
- info@accident-claimsline.co.uk
- accident-helpline.uk
4.8
Excellent
600 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Insurance
Prompt response when i had accident in my car 24 hours and had a replacement car
12 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us Mandy, we truly appreciate it.
Accident Claim Helpline Team.
So far the process has been smooth and…
So far the process has been smooth and the aftercare service has been excellent. They have dealt with everything for me and made the whole situation as pleasant as possible.
15 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Craig for taking the time to leave your great five star review.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you Chris for your great five star review. We really appreciate it.
Accident Claim Helpline Team
Car was delivered straight to my door…
Car was delivered straight to my door guy was very helpful took me through the workings of the car great service
9 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Susan for your great five star review.
Accident Claim Helpline Team
Company very quickly responding a…
Company very quickly responding a ranged all road accident, Vehicle assistance. Best communication between customer. Save Service provider
6 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Mateusz for taking the time to leave your great five star review.
Accident Claim Helpline Team
As was an unhappy moment being involved…
As was an unhappy moment being involved in a car accident the team was amazing as they deal with my claim fast and all the process was easy.
I want to thank you so much for this to all the team.
9 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Mariana for your great five star review.
Accident Claim Helpline Team
Great service.…
Great service.Took all my worries away and provided me with a replacement car .Delivered to my place of work and picked my damaged car up from home .
9 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you so much Elizabeth for your great five star review.
Accident Claim Helpline Team
10 out of 10
10 out of 10
Damaged car was collected same day.
Recieved a call later in the day to say my replacement would be eith me the next day.
6 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Joel for your great five star review. We really appreciate it.
Accident Claim Helpline Team
Super fast service alongside and super…
Super fast service alongside and super helpful friendly team of people couldn’t be happier with the service so far Thankyou millions :)
3 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Natalie for taking the time to leave your great five star review.
Accident Claim Helpline Team
The moment Olivia picked up the call
The moment Olivia picked up the call, I felt relaxed. Her communication was straightforward, understanding, and she was a pleasure to work with. She quickly collected all the necessary details and within minutes, I had information about a replacement vehicle along with plans for retrieving mine. Everything was resolved just three hours after the mishap. I highly recommend her services.
31 December 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Michael on behalf of Olivia and the whole team for your great five star review. We're glad everything was resolved so quickly for you.
Accident Claim Helpline Team
I am pleased with their rapid respond…
I am pleased with their rapid respond in investigating the accident and assisting in providing solution. Even Ai cannot respond better 🤣
29 December 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Akeem for taking the time to leave your great five star review.
Accident Claim Helpline Team
Friendly staff
Friendly staff, calmed me down after the initial experience. All very professional.
10 December 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you Adam for taking the time to leave your great five star review.
Accident Claim Helpline Team
Efficient, responsive and hospitable service
The firm are currently still dealing with my case (yet to receive compensation), but have dealt with my case thus far as swiftly as possible with constant and often daily updates. Loved had they had ties to repair, hire replacement and solicitation. Only fail was not being able to line me up with an near-enough like-for-like courtesy car. Luckily I wasn't in any urgent need for one in my own car's absence but would've been nice. Happy with service regardless thus far.
21 December 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Mr Murray for taking the time to leave your review. Please do give us a call if there's anything we can do to assist or move things along.
Accident Claim Helpline Team
I have bad experience with accident but…
I have bad experience with accident but my insurance company make it easy i just what say thank you all
19 December 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Rolandas for your great five star review.
Just to clarify, when you reported your incident, you called Accident Claim Helpline rather than your insurer. We are an independent service that specialises in handling claims on behalf of individuals involved in non-fault accidents, and it was our pleasure to assist you in managing your claim. Once again, we really appreciate your kind words and your trust in us. If you need any further assistance, please don’t hesitate to get in touch!
Accident Claim Helpline Team
Everything was easy and stress free.
Everything was easy and stress free.
20 December 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you very much for your great five star review. We really appreciate it.
Accident Claim Helpline Team
5 star professionals
They were able to reassure me and gave me confidence in the process at an awkward
time .every time I made contact all staff members totally professional all stars
22 December 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us Martin, we really appreciate it.
Accident Claim Helpline Team.
Crash experience with insurance
Very polite staff all the way through, within 24hrs of calling, amazing help after I had a car crash that wasn’t my fault!
17 December 2025
Unprompted review
Reply from Accident Claim Helpline
Speed and efficiency is what we aim for every time Lu, thank you for taking the time to share your feedback with us, we really appreciate it.
Accident Claim Helpline Team.
Great customer service
Great customer service
Sorted everything out from picking my car up and giving me a Hire car.
Excellent.
14 December 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us Paul, we really appreciate it.
Accident Claim Helpline Team.
The day we had are accident was a…
The day we had are accident was a horrible experience but the worry of it was taken out of my hands and eas sorted out by this wonderful company I never had to do a thing
Many thanks Linda
10 December 2025
Unprompted review
Reply from Accident Claim Helpline
Thank you so much for taking the time to share your feedback with us Linda, we really appreciate it.
Accident Claim Helpline Team.
Reply from Accident Claim Helpline
Thank you very much June for your great five star review.
Accident Claim Helpline Team
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