Acas Reviews 

773
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the webinars and training sessions for being well-organized, informative, and providing practical, useful insights. Many highlight the clear, confident presentations and the expertise of the staff, who are often described as knowledgeable, engaging, and easy to follow. The user experience is frequently noted as excellent, with easy navigation, straightforward joining processes, and effective Q&A sections that answer specific queries. However, some customers also noted issues with the service, mentioning that advice was not always provided or that the information was unhelpful. A few other people also felt that the website had technical problems, such as broken links or a lack of a save progress functionality for courses, leading to frustration.

What people talk about most

User experience

Users describe positive interactions with the user experience, often highlighting clear, concise, and... See more

Website

Reviewers mention positive feedback about the website, with many finding the online forms easy to use and the... See more

Staff

Customers had positive experiences with staff, praising them for being knowledgeable, competent, and clear,... See more

Service

People report ambiguous experiences with service, with some reviewers praising the excellent, helpful, and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing frustration and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

I signed up for ACAS in April 2025 and am happy with the resources available. attending this training is part of my job remit as well. both Sharron and Lucie were very good in sharing the lessons wi... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more

Rated 5 out of 5 stars

Easy to access Webinar with helpful advice if you were having any technical issues. Webinar was efficient and to the point. Easy to follow with the Powerpoint slides. I thought it was really... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

773 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(773)

226 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good disciplinary & investigation webinar

Clear, concise information. Good examples. Great real-life questions are being answered in the Q&A section.

My only request would be that the Q&A section be made available for download after. It's so useful to go through real-life scenarios, questions, and answers.

23 September 2025
Unprompted review
Rated 4 out of 5 stars

Webinar: Introduction to the investigation process

I found the webinar, pre- and post event communications very helpful and insightful. The content was well structured and the case studies help understand real lide situations. I also appreciated that advisors promptly answered questions from participants during the event. The only suggestions are that moderators could speak a bit slower, and the Q&As could be shared after the event as it's a bit challenging to follow the speakers and go through the questions at the same time :) All in all it was a great and educational experience and I look forward to upcoming events. Thank you ACAS!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

it was such a nice experience on the…

it was such a nice experience on the last free webinar last week and yesterday. I have learnt a lot on this matters, specially if we are law students and worker, where your employment rights are diminished by employer' interest business, so here, there is a powerful tool to defend your rights as a worker. Thanks ACAS for letting people to be involved in this project 🙏

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Appeals in wirk

Spoke with a lady yesterday. She was very good. Listened, explained everything fully. Able to advise on all aspects of my call.
Thank you

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Review on Managing Disciplinary Process Webinar

It was a pleasant experience for me. The presenter was clear, concise and provided a great insight into the topic. Delegates were were kept engaged with periodic questions to keep us involved and most of the questions in the chat box were all effectively answered. I would greatly recommend. Thank you

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Managing a fair disciplinary procedure

The disciplinary procedure webinar was highly informative and well-structured. It provided a clear overview of the steps involved in managing disciplinary issues, with useful examples that linked theory to real workplace scenarios. The explanations of both employee rights and employer responsibilities were balanced and easy to follow. I especially appreciated the emphasis on fairness, transparency, and documentation throughout the process. The session has increased my confidence in understanding how disciplinary procedures should be applied in practice.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Informative and well presented

The session was well organised and presented, and was concise and covered all areas of the topic with sufficient detail to allow participants to leave with a good level of knowledge on the subject.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Webinar

I attended the ACAS live webinar for managing fair disciplinary procedures. The session was well paced, full of examples and easy to follow. The information was clear and informative. The leads were knowledgeable and we had live chat with our questions being answered at the same time, which was a great addition.

3 September 2025
Unprompted review

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