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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the well-organized and clearly communicated webinars, finding them informative and practical. Many highlight the excellent presenters, who are described as knowledgeable, engaging, and easy to follow, making the content accessible and useful for various professional roles. The overall user experience with the webinars and the provided resources, such as slides and links, is frequently commended. However, some customers expressed dissatisfaction with the service and customer support, describing it as unhelpful or frustrating. Issues mentioned include advisors being unable to provide advice, a website that was difficult to navigate or had technical problems, and a lack of a "save progress" feature on online courses, leading to lost work.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience. Many customers found the sessions very useful,... See more

Website

People report positive experiences with the website, particularly praising the free webinars as a wonderful... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff as... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the ACAS training as excellent,... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers report positive... See more

Based on these reviews

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more

Rated 5 out of 5 stars

I signed up for ACAS in April 2025 and am happy with the resources available. attending this training is part of my job remit as well. both Sharron and Lucie were very good in sharing the lessons wi... See more

Rated 5 out of 5 stars

Easy to access Webinar with helpful advice if you were having any technical issues. Webinar was efficient and to the point. Easy to follow with the Powerpoint slides. I thought it was really... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

726 reviews

5-star
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1-star

Replied to 5% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Acas training is excellent

Acas training is excellent. Their webinars on aspects of employment law are usually free, really good quality and backed up by extra resources.

Good for employers, employees and union Reps and officials.

17 April 2026
Unprompted review
Rated 2 out of 5 stars

Not great experience

The content itself was fine, but the delivery wasn’t very engaging. I also wasn’t sure whether the presenter was a real person or AI, which made the experience feel less authentic.

I’ve attended training sessions from other providers that felt much more professional in comparison. In this case, the content was largely just read aloud, and I could have easily read through the material myself.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic training

Absolutely fantastic training on Unlocking Potential: Recruiting for Neurodiversity. Some truly excellent and informative speakers and a lot of practical advice on how to improve our recruitment processes to make it more accessible to Neurodivergent candidates. Highly recommended.

19 March 2026
Unprompted review
Rated 4 out of 5 stars

Neuroinclusion by design

I attended Neuroinclusion by design online training. It was a useful insight into the experiences staff who have a neurodivergence. The Q & A running concurrently was very useful. The only thing that made it less useful was that it was rather ad hoc and relied on the presenters who talked only, not any formal overview of employers' responsibilities. There was no opportunity for discussion - it was two very long presentations which could have been more concise.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Get your Certificate. my nose runs faster than ACAS

I waited two months from applying for help. during this time i had a single call from a somewhat grumpy woman. i dismissed this and waited. i got the distinct feeling that no interest was shown and with less than one month to go decided to look into ACAS other than reviews. I have immediately asked for my certificate and applied to a tribunal myself. I see no reason for mediation with ACAS. apply. get your certificate. pursue actions yourself. This company isn't going to help you. all you need is the certificate to follow process. gather your letters and evidence yourself. apply for a tribunal online. approach citizens advice.(walk in on a Tuesday) get some ideas and help with putting your paper work together. leave ACAS in the distant past. thanks for the certificate. rest was a waste of my time.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Feedback from Chris Weston

I found the layout and pace of the course to be excellent and easy to follow. Everyone was made to feel welcome and everyone's opinions were listened to and respected. The tutor was polite, considerate and very professional. I was impressed with the way she reached out to me to offer information I had enquired about, it was very thoughtful of her to do this.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant support

Brilliant support, really factual have been using them for years personally and for business. Their training is brilliant and really insightful, practically implemented and is helpful.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

The training was fantastic

The training was fantastic - and even better that is was free so accessible for organisations' that cant provide a budget for these.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great range of perspectives with…

Great range of perspectives with practical tips on what we can do as employers, to make our recruitment and retention processes more inclusive for all neurotypes. Especially enjoyed hearing from speakers from different sectors.

19 March 2026
Unprompted review

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