Acas Reviews 

775
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the webinars for being well-organized, informative, and providing practical insights that are genuinely useful for their roles. The presenters are frequently highlighted for their clear, confident, and engaging delivery, often described as knowledgeable experts who are easy to follow. Many people appreciate the interactive elements, such as Q&A sessions and polls, which enhance the learning experience and provide real-life examples. However, some customers also noted issues with the service and customer support, describing experiences as unhelpful or frustrating, particularly when seeking specific advice. A few other people also felt that the website was problematic, citing issues like the lack of a 'save progress' feature on courses and broken links.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently praising the clear, concise, and informative... See more

Website

Users describe positive interactions with the website, particularly praising the free webinars as brilliant... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the excellent, helpful, and professional... See more

Customer service

Customers had ambiguous experiences with customer service, with some expressing appreciation for helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

I signed up for ACAS in April 2025 and am happy with the resources available. attending this training is part of my job remit as well. both Sharron and Lucie were very good in sharing the lessons wi... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more

Rated 5 out of 5 stars

Easy to access Webinar with helpful advice if you were having any technical issues. Webinar was efficient and to the point. Easy to follow with the Powerpoint slides. I thought it was really... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

775 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(775)

228 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Webinar

I attended the ACAS live webinar for managing fair disciplinary procedures. The session was well paced, full of examples and easy to follow. The information was clear and informative. The leads were knowledgeable and we had live chat with our questions being answered at the same time, which was a great addition.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

An Insightful Experience!

Content and delivery was great. Links, templates and the slides were provided. Answered all the questions which were useful to better understand the topic.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Well presented

Well presented, clear and concise. Relevant case studies but would have welcomed some with examples that fall outside of the norm

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent webinar

Excellent webinar - full of useful information, links and guidance and it was very useful to have ACAS advisors on hand to answer the many questions that came up during the session, some of which only occur when you delve into the detail.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

HR Manager

training structure, content valuable, case studies presented, handout, velocity set of intonation was good so also understandable for non Scottish people

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Clear & helpful

Very clear & informative with access to links, resources & handouts. Excellent opportunity to ask questions in a live chat which did not interrupt the flow of the webinar

27 August 2025
Unprompted review

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