StrangeAsAngels

I was introduced to MedMassager at Costco. They were doing a roadshow and both the Body Massager Plus and Foot Massager were being showcased. They were not cheap and unfortunately not permanently stocked at Costco so I only could choose one. I went w/ the Foot Massager which I love and use all the time. A few months later, I saw on MedMassager’s site that they were seling the Body Massager Plus at close to the same price it was selling it at Costco so I bought it.

A few days later I saw they were selling a neck massager also on sale and scheduled to ship 2 days later so I ordered that too. A week went by and I got no notification that it shipped, then I got an email from MedMassager informing me that the neck massager was delayed. It kept getting delayed. I reached out to their customer service who wasn’t very sympathetic to the delay.

Finally in FEBRUARY (more than seven weeks after ordering it), I received the neck massager. Out of the box, I was not impressed. It looked like it was built in a garage with a logo slapped on it. It did not seem anywhere near the well-constructed quality as the other two massagers I bought from them and it seemed limited in area but after using it I did feel it did help loosen up the SCM neck muscle that gets inflamed from clenching my teeth in my sleep so it did grow on me. Then a month later, it stopped working. Tried charging. Nope. Dead. After waiting seven weeks for something that was supposed to arrive in a week to ten days when I placed the order. I emailed them a video of the problem and asked them to “PROMPTLY” send a replacement. I was sent a return label but no context on when I will receive a replacement. Nothing.

I asked twice more when I would receive a replacement and finally heard back that they will send a replacement when they receive the broken massager. So I get to find a box (because I threw out the original) and drive to fedex after waiting six weeks to receive a broken massager and then wait for it to go cross country, go through their "process" and wait (another six weeks?) for it to ship cross country in order to get something I paid for in December. Unbelievable. A reputable company would start the replacement as soon as Fedex confirmed package was in transit. I sent them a video of the massager and how it does not start when I hit the button after it's supposedly is fully charged. The video showed how it goes from green (fully charged) to red (needs to be charged) after hitting that button. What else do they need to prove that it is broken? I asked for a refund because I am done with this company and I don't trust that a replacement will last. They are refusing to give it to me so I had to file a complaint with the BBB and a dispute with my credit card company.

I also received a link to review the product on JudgeMe, the review platform they use. After it broke, I left an honest review of my experience,which was never published so clearly they filter out anything negative. This is why I feel strongly compelled to leave a review here.

Yes, the two models that sell at Costco are great. I have them both. Spent more than $600 on them combined. The neck massager, however, is a piece of garbage. Also, don’t expect you will get Costco level support if you order directly from this company. Their customer service is terrible, their policies ridiculous and their neck massager, at least, is junk. Probably white labeled from a China sweatshop. Truly awful experience. Stay away.

To be clear, I love the Zwift app but for an app that costs $20/month, they should really have knowledgeable and helpful customer service people. I seriously wonder if they are using AI.

I got a brand new Wahoo bike and subscribed to Zwift. I noticed that when I rode under an arc, I couldn't select powerups. I emailed them, got basic try this, try that. Back and forth. It took them a while to respond.

Turns out, they were useless so I went into a couple of Zwift forums and discovered through other riders that the powerups are random. You do not select this. Boy, do i feel daft but that's really not the point.

The point is that I had multiple back and forth emails with Zwift support and they didn't tell me that you cannot actually select powerups. They told me to reset my bike, contact Wahoo support, try this, and that. I wasted HOURS trying to troubleshoot this.

Either they are lazy or Zwift is using AI.

Do better, Zwift.

I was lured by the price but you are better off paying 3X the price w/ Dropbox. This is not a reliable app. It constantly crashes my mac. Support is not helpful. I made the mistake of paying for a year so stuck with it but I have literally spent the last half hour trying to get this garbage app to work without crashing my mac.

maybe it works better on a PC but if you are on a mac, do yourself a favor and stay away.

I was considering buying a specific supplement from them but had questions. Their website has a call to action to speak to a "longevity expert". Great! I thought so texted the number my question. No response. I followed up on the text. No response. I decided to reach out to their advisor email. No response. I forwarded that to their customer service team. No response.

Avoid this company. They are on automatic and do not respond to emails. The website messaging sounds good but they can't walk the talk which begs the question… What else is not accurate on their website?

Unethical company that will post your private data online.

I am self employed. I have a virtual number for work reasons because I get a lot of sales calls. A few months ago I noticed a dramatic influx of calls to my personal, private mobile number. This is a number I do not give out to anyone but friends and family. No clients even have this number. I decided to google my name with "phone number" and there you go, Radaris has posted my private, mobile number.

I reached out to their customer service who said it was removed and should be gone in 24 hours and then gave me the removals@ email if i had further questions. 24 hours came and went, my info still there. I emailed removals@ a link to the page with my personal private information. It even has my name in the url and also screenshots of Google SERPS with my name and number. I explained that I wanted the page to be removed and literally 404. I get some lame response asking for screenshots even though I sent them AND the url.

I live in California where there are laws against this kind of thing (CCPA) so now I will have to reach out to an attorney because this is not okay. Not ethical. Not acceptable and they should have removed my information the first time I asked.

This company is a complete mess. They used to be good but not anymore.

1) good luck retrieving voice mail. Often I get locked out or often I am not notified of voice mail until days later.

2) buggy platform

3) Upon cancelling, I was literally harassed by the person on the phone who wouldn't accept no for an answer. I never got a verification that it was cancelled. I signed up with Xfinity and I could not get the pin necessary to transfer my account. The app gave me a blank screen, the site gave me an error. I had to go through a chat and got yet another person who wanted to know why I was leaving and tried to get me to stick with TMobile even though I cancelled my account and already signed up with another carrier.

I had to finally call and get someone to get the pin.

They are awful.

I am interested in moving to Portugal when I retire so they targeted me with an ad on Facebook and I signed up to receive their emails. Incessant email nearly daily, but it was relevant so it didn't bother me that much.

And then they sent me some stupid political email with predictions about the election outcome. The content was very skewed towards Donald Trump. Clearly, they support a twice-impeached 34 time convicted felon, who tried to overthrow our democracy.

Stay away from these people. They are completely shady.

Work colleagues gifted me a box of Blue Apron. I was making some enchiladas and there was mold all over the cheese. I reached out to blue apron, sent them a picture and they don't really seem to care because I do not have a membership. The fact is I was considering subscribing, but I'm really not into moldy cheese, and they find their lack of customer support ridiculously inefficient.

I have used quite a few meal delivery services in the past but I've never actually had mold on my food until blue apron.

The ring is cool... when it works. A bit overpriced but I must say that I do appreciate what it offers. The company, however, is a bit dysfunctional.

I bought the gen 2 ring and not even six months later they announced the gen 3 where you would need to pay a monthly subscription fee to get the data. I was offered $50 to buy the gen 3 with a lifetime membership included. I was pissed that I now had to upgrade in order to access all the features but I did. I have had the gen 3 less than a year and the battery lasts maybe a day and a half. Their customer service is awful. They will sometimes take more than a month to respond.

My battery was having issues approaching the year of buying the Gen 3. I had some rep run diagnostics and tell me there was no issue with my ring's battery which was simply not true. My battery wasn't even lasting 2 days. I opened another ticket two weeks later when battery life dropped to a day. They responded and said they would replace the ring as they can see it was defective. But a week ago it wasn't?

They are a mess. I did get a replacement ring, though, so I did alter my original review. More like a 2.5 than a 3.

I have been a Small's customer for over two years. I have spent thousands of dollars on their cat food. I have recommended them to tons of people including my vet. I cannot deny that Smalls agrees with my cat. I have absolutely no complaints about the cat food.

I do, however, have a lot of issues with their customer service. They are a "small" team is what they will tell you when they don't respond for more than 3 days. My answer to that: hire more people then. There is really no excuse for not getting back to people when there is a time sensitive issue. Their customer service reps don't take the time to really understand the problem. This has been a pattern with Smalls since I started ordering from them. I have had food delivered too early, I have had food delivered too late, I have had orders that totalled double what they were supposed to due to some glitch or screwup on their end. Their online system has reset delivery date when i have made changes. One time, in particular, I had an issue with them, I was back-and-forth with their customer service, who as usual, wasn't really understanding the problem. I expressed my frustration and their rep who was very rude abruptly canceled my account. That certainly didn't make me feel like a valued customer, especially when you factor that I spent thousands of dollars over the last two years. It got escalated to a senior supervisor and resolved to my sayisfaction but it was exhausting. And a few weeks later, another mishap so I reached ou to the same senior person as she had advised me to do if ever I was having issues and I was told that she wasn't available.

I have considered going to another brand because of their customer service but I don't wanna put my cat through a transition.

I left a very positive review last year sometime, because their food has really gotten my cats allergies under control but I feel it necessary to leave a second review emphasizing their customer service issues in the hopes that someone on their leadership team will wake up and do something. Bring in a coach, have proper training and systems in place. Do not take 3+ days to respond to a time sensitive issue..., and don't be rude to customers who have every right to be frustrated when you screw up or your system fails.

Customer service is 0 stars. Too bad their awful customer service overshadows a great product.

I do marketing for a living so I'm famliar with Bark. A prior client told me that they were "mostly garbage leads" but that occasionally he'd get a decent one and they were so cheap compared to the high intent leads acquired via Google.

Flash forward, they suddenly added my marketing site to their alerts. Most of the alerts had unrealistic budgets and I never bothered responding. The pitch was that you could respond to the email and get that lead for free to see how Bark works. I saw a lead come through that actually seemed decent so thought I would give it a try. I responded and said I was interested and would like to contact the lead. I get some ridiculous response that didn't address what I requested. I responded again and said "am i going to get an introduction to the lead per your email?". Again, I got an email completely unrelated. Basically, a copy and paste about how Bark works.

They are a mess. Avoid.

Clearly their response shows a conplete lacknof understanding regarding what tje issue was. They also fought to have this removed. I work in marketing and have heard nothing positive from any clients who have used Bark. If you do SEM to promote your business, they are likely a direct competitor and are driving up CPCs on your keywords.

Food is hit or miss. I can honestly say I've ever eaten something that I was blown away by but I have eaten a few dishes that were so unpalatable that I ended up throwing it in the garbage (and I hate to waste food).

The company that delivers their food is incompetent. They kept delivering my food to my neighbor's house. I was on crutches and literally yelled out my window to their delivery guy to bring it to my door and he looked at me, got in his car and drove off. This happened two weeks in a row. Contact the delivery company who clearly didn't care. I ended up pausing my membership.

When I unpaused (only because I had a hectic week and needed food quick to prepare), my order didn't go through. They claimed my credit card wasn't working but I have used my credit card time and again during this period. Additionally, I had used the card w/ DH in the past. I was told to contact my bank.

That was the last straw. Not worth the headache for mediocre (sometimes bad) food.

Will give Purple Harvest or Thistle a try.

This company is atrocious. They do the repairs for Peloton (who also sucks). My Peloton bike is broken (for the 3rd time in less than 2 years) and these clowns are who Peloton hires to come out and fix it.

They have zero consideration for your schedule. You are expected to schedule around them and then maybe, just maybe if you move your schedule around to accommodate them, they'll show up. Not the case last Saturday when I cancelled plans for their rep to come out. Then towards the end of the time window when they were supposed to arrive, I get a text that they had to cancel due to a "family emergency" (i.e. a hangover). It has been a week and they still haven't rescheduled so my Peloton is a paperweight. And of course Peloton doesn't do squat because they are a joke of a company who puts all their money into marketing an illusion. The bike is a steaming hunk of doo doo and they hire the most inefficient bottom of the barrel companies (like Go Configure) to handle the logistics.

Fail. Fail. Fail.

Interesting concept botched by terrible management and cheap equipment.

The bike is a POS. Been w/ Peloton for under 2 years. In that time, my touchscreen has had to be replaced twice and my bearings replaced once. I paid for an extended warranty and am glad I did.

The gamification is skewed. I was often towards the bottom of the leaderboard. I couldn't understand why as I am relatively fit and active. I guess I thought on the spectrum of Peloton users, I sucked. Not the case. Turns out the calibration was completely off. I discovered this when the repairmen came to replace the bearings and he told me. He fixed it and suddenly I am consistently in the top quadrant of the leaderboard. So their gamification is total BS and not accurate.

Customer Service is lame. They're not interested in providing quality service. If your bike is inactive for a period, don't expect a courtesy credit. Expect to keep paying for an app even if you cannot use the bike (because it is a PoS that breaks constantly). Expect arrogance and utter disregard.

Management is ridiculous. I paid a lot for the bike under the pitch that I would only have to pay $39/month for the app. But because their CEO made a lot of stupid business decisions, suddenly they're changing their model and dropping their bike price and raising the subscription price. Did they think to grandfather people who paid full price for the bike (what a smart company would do)? Nope.

Content and the instructors' clearly inflated sense of self worth gets old after a while.

In short, not worth the price tag.. at all. Like many, I bought into it during the pandemic but I'm ready to dump the Peloton for something better. Shouldn't be too hard.

Stay away.

Not a bad hosting platform but god forbid you need support. The support is terrible. You will get people who don't understand the problem. You will get people with limited knowledge. You will get people who don't understand that PST is not EST and will call you at the crack of dawn and then follow up with some lame email saying "I think you meant PST" when my ticket clearly said PST.

After two weeks with an open ticket, I finally fixed the issue on my own with zero "support" from A2.

SiteGround, way better....

Employers CAN and DO pay to remove negative reviews. An accurate and honest review was live and then removed the next day. The company laid off 60% of their workforce and has managed the company irresponsibly. A lot of people have left reviews that have disappeared and suddenly the fake positive ones which are clearly there to suppress the truth are "recommended".

Shame, Glassdoor, Shame. You used to be a reliable platform but you are just as sleazy as the businesses you protect.

My employer provides Grub Hub credit weekly as a perk. Would be an amazing perk except more than half the time Grub Hub won't deliver my order. I will get a text informing me my order was cancelled. Their customer service is crap and half the time you will get someone who is in some foreign call center.

I continue to order because it is free money but this is the absolute worse food delivery service out there, wish we got door dash dollars instead!

Fedex is the absolute worst. They ALWAYS lose my package. It NEVER arrives when it is scheduled to. I always have to spend forever to get routed to a human being and when I do, they barely speak english and will "open up a case". I have received packages from FEDEX ripped open.

Any retailer who uses FEDEX is not worthy of my business. Seriously, I am done supporting businesses who use FEDEX.

My cat has had health issues from allergies to stones. She would often have major congestion where it was a frequent trip to the vet, thousands of bucks later and no real explanation except possibly allergies, small chance of polyps which they could diagnose w/ an MRI that cost $6k.

Her vet had her on Hills Diet C/D food for kidney stones which may be a preventative but is absolute garbage food, even the vet told me this. So finally I decided to try human grade cat food. I did a lot of research and decided to go w/ Smalls because they only do cats. My cat has been on smalls for over six months and what a difference it has made. She has more energy, her coat is shiny, she sneezes considerably less than she did before (I still feed her a tiny bit of the C/D kibble because she loves it and it does prevent stones but a fraction of what she ate previously and I have cut out the canned garbage she used to eat entirely and replaced w/ Smalls wet food).

I took her to the vet the other day for a checkup and the vet said she looked great and she was very healthy (better than she did last time she saw her which was before COVID). I really believe it is due to the Smalls. That is the only thing that has changed...

My only complaint is that there have been issues w/ their system where it doesn't keep my changes so I have to go through their "cat consultants" but they are usually really responsive.

It is a little pricey but well worth the longevity of my cat's life. So if you love your cat and want her to be healthy, don't feed her garbage. Feed her Smalls.

They suck. I ordered a body pillow that cost nearly $150 that probably cost $5 to make in some Indonesian sweat shop. It is super low quality, flimsy and hurt my neck to the point that I had to go to the chiropractor. I emailed them, they refused to give me a refund and only would take it back for store credit. Then they ghosted me and sent some lame ass auto responder saying: "Recently we have seen an unprecedented number of emails to which we are working to provide answers. Please know we have received your email and we will personally take care of your needs and provide a response as soon as possible. Please note sending multiple emails will not allow us to process your request any faster."

Well, um, given your obscene prices and refusal to give money back to your consumers, I think you can afford to hire more customer service reps?

Btw, I ordered the pillow under the guise of a "mystery coupon" that turned out to be a gift card to be used on FUTURE purchases.

Stay away. Garbage company with garbage products. Totally unethical.