To be clear, I love the Zwift app but for an app that costs $20/month, they should really have knowledgeable and helpful customer service people. I seriously wonder if they are using AI.

I got a brand new Wahoo bike and subscribed to Zwift. I noticed that when I rode under an arc, I couldn't select powerups. I emailed them, got basic try this, try that. Back and forth. It took them a while to respond.

Turns out, they were useless so I went into a couple of Zwift forums and discovered through other riders that the powerups are random. You do not select this. Boy, do i feel daft but that's really not the point.

The point is that I had multiple back and forth emails with Zwift support and they didn't tell me that you cannot actually select powerups. They told me to reset my bike, contact Wahoo support, try this, and that. I wasted HOURS trying to troubleshoot this.

Either they are lazy or Zwift is using AI.

Do better, Zwift.