United Kingdom
Review of Bosch Home UK
I received immediate help on line with my query regarding my new appliance. Ellie was very helpful and knowledegable and within 10 minutes, it was all sorted. Thank you :-)
Reply from Bosch Home UK
Hello, thank you for your review.
We're delighted to hear you received great customer service and that your query was sorted out so quickly and helpfully online.
Thanks,
Sam
Bosch Home Appliance Customer Service
Review of E.ON Next Energy Ltd
Jenna from customer service was excellent. She answered my query efficiently and promptly. I received a phone call to discuss the query and the issue was resolved.
Review of Parcel Monkey UK
UPDATE ON COMPLAINT FROM 30/05/2023
My complaint of the destroyed golf trophy has now been resolved by Parcel Monkey complaints team. They dealt with the complaint efficiently and professionally. I don't want to remove my complaint but I am more than happy to write this one as 'Thank you' to the people who replied to the initial complaint. I will use the company again in the future .
Review of Parcel Monkey UK
I have used Parcel Monkey on numerous occasions and the same trophy was delivered in one piece to the same address a couple of years ago in perfect condition !
WHAT A PITY IT WASN’T THE SAME STORY THIS TIME!
A golf trophy that has been used for the last 20 years + arrived in pieces to the destination. It looks like it has been dropped from a great height and smashed into about 15-20 pieces !
I filled in the relevant forms, sent photos and today I have been informed that they accept no responsibility as it was a ceramic pot on a wooden plinth and they don’t pay out compensation on porcelain. How else do people send items with you then? If you don’t accept responsibility, don’t accept them as items then !
The very, very small ‘small print’ in the t&c’s , is not something that people will read normally, but make sure you do if using this company in the future.
Reply from Parcel Monkey UK
Good morning,
Thank you for your feedback, I am sincerely sorry for the service you have received when using Parcel Monkey.
We have escalated this concern on your behalf and one of our team should be in contact in due course.
Alternatively, you can contact our customer service team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we apologise for the inconvenience that may have been caused.
Kind regards,
Parcel Monkey Customer Service
Review of Regiobloemist België
I ordered flowers for my friend’s 50th birthday through regio bloemen , through a recommendation.
I was initially very disappointed as they were late and then some of the flowers were dead. I contacted the very helpful staff and all I can say is ‘Well done’ 👍
The complaint was handled professionally and without any further issues, Thank you . Sue in the UK
Reply from Regiobloemist België
Thank you for your kind review Sue! We truly enjoy making people happy with beautiful flowers 💐
Review of Petmojoshop
Do not order from this company!!!!
I ordered a doormat as a Christmas gift over 6 weeks ago and I am still waiting !!!!
One reply from ‘Darcy’ who I think is just a standard reply and nothing since!
I can’t get the bank to stop the transaction and no one will reply to my request for a refund.
This company is obviously a scam but they should be taken off all social media and search engines and maybe hundreds of other people won’t fall into the same trap that I have 😡😡😡
Review of My 1st Years
I ordered 2 of the pink rocking chairs for our granddaughters and they arrived within a few days.
They were relatively easy to put together and look fabulous! I cant wait to see their faces when they open them at Christmas.
Now all I have to do is wrap them !!!
Review of Prestige Flowers
First time using the website, and found it easy to follow. Cant wait to hear from our friends when they receive their Monet Bouquet !!
