S Parsons

Site was flakey. Very difficult to pay whether that was EC or the bank or the WiFi connection. Took 4-5 attempts to book. Also it kept on changing the numbers receipts and children during the search.

Scam. The items delivered do not match the illustrated or described items. The cut and style is different and not good. They do not correct their errors and their 45 day guarantee is nonsense and is worthless. False advertising, they item you receive will not be as described and poor fit that doesn't align with their description.

Very good service. Ring is really well made and presented. It is a thin band of gold but as expected for the price. Quality of stones and style is excellent.

Home insurance had risen by 23%, through the search find an equivalent policy much cheaper.

Very good, and short walk to Wembley. Was ideal.

Campanile (Disney - Magny le Hongre).

Awful: staff are rude and lie. Booked for 3 adults and 2 Children as offered by the agent site and also offered by the Campanile website also. On arrival told max in all rooms is 4, not a Campanile issue to speak with their partner booking agent. The hotel is like going into a fast food monster restaurant, no proper reception area. Staff were unhelpful to being openly rude.

Would not assist, would not call agent. Lied about max occupancy. They do have rooms which house 5 guests. Refused to provide a copy of the agents booking instruction although it is was seen and clear that there were 3 adults and a note that there were 2 accompanying children aged 7 and 4. I did manage to photo from a distance and it is clear.

Awful and rude receptions staff and manager. Totally unhelpful. Who would want to stay at this hell hole. Offered no alternate solutions or assistance or even provision of an extra room although the hotel was far from full.

Would score Campanile and their customer service as Zero.

If hotel staff could be trained in rudeness, all of the staff we encountered including the supposed manager would gain top marks.

Campanile should be ashamed of themselves.

After an hour of contacts and phone calls the booking agent arranged alternate accommodation at the excellent near by Dream Castle Hotel. Their service was excellent.

Extremely helpful and easy to deal with opening a new multi car policy.

Poor service, information issued riddled with errors, even provider documents for completion naming another employer's pension scheme for whom I've never been employed.

My retirement date for this scheme was February 2022. They failed to provide the preparation documents until I pestered. The information contained multiple errors. No option for flexible drawdown without a transfer!

Offered transfer as an option, but delays, delays, delays. Some almost 6 months following the scheme planned retirement date and they have still not transferred my retirement transfer to a known and competent major pension provider who does offer flexible drawdown.

Full of timing excuses to avoid scams. Had the scam talk -waste of time and again more delay.

The only suspicion of scam I'm aware of so far through the process is XPSadmin.

The purpose of the pension savings is to pay out for retirement, yet 6 months has passed and not received a penny to date. Are they waiting for me to die?

Last annual service March 2020 and none the year before as too busy. Waiting months for the booked Annual service today 8th December 2021. All arranged to be at home and not working. BG called this morning to inform too busy and cancel. Offered an alternate for March 2022 and £20 compensation for something that I'm paying circa £85 pounds per annum according the BG website and no offer of refund (reference to contract - if true your contract is a scam).

You have sold and contracted to provide a service on an annual basis, but only perform it every two years. What am I paying for and why the derisory compensation offer. Suggest you are in breach.

You convinced me to give it another year and stay. What am I paying you all this money for when you don't do what you promise.

Previously on a service you broke the ceramics on a gas fire, and then condemned it as parts are unavailable and not covered by the policy - your engineer broke it.

Increasingly Home Care is a sham cash collection with no delivery of the services it promotes. Obviously employing/training too few to meet the contracted demand.

Update since BG response

I am the account holder. I am waiting for BG to contact me. And still waiting. Not sure I recognise the term 'ongoing complaint', sounds as if its old - this is very much new today and no confidence that BG will do much apart from hide behind small print! I've waited months for this day already.

At the moment its very doubtful I will renew in January and digging a bigger hole is not the answer.

Time to start going more public. You've had my money since January and from what I've seen so far no intention of delivering.

I know your short of staff, however, I've already paid and that's your problem.

Absolutely awful organisation to deal with. Objected 3 times to a lawful new tenant switch request.

After waiting the required time objected twice to referral to ombudsman.

Ombudsman service has upheld the complaint, ordered an apology be given and a good will credit to be paid by Avro of £60.

Update 16/2/2021

AVRO energy - you know this is accurate - I can publish the Ombudsman decision and also your letter of apology publicly if you wish, you will have both of those on record.

Your avoidance of responsibility tactics are unprofessional just as where you 3/4 objections to transfer switch, and the 2 attempts to prevent the ombudsman service from progressing a complaint.

Yes its 100% genuine - I am the property guarantor.

Really bad, very disappointed. Failed to deliver and claimed online that delivery attempt has been made. Later changed the story and claimed partner florist cancelled the order as they didn’t want to travel to the delivery village. No communication, I had to chase where the order has gone. Won’t be using again. Fuming- very!

Awful service. Flowers never arrived. Claimed to have tried to deliver which I didn’t believe. Later confirmed that the florist cancelled due to not wanting to go to the delivery area (it’s a village location a few miles away from towns). Indicated they sent me an email, they didn’t. Extremely disappointing service. Seriously let down by Serenata Flowers.

Awful service. Flowers never arrived. Claimed to have tried to deliver which I didn’t believe. Later confirmed that the florist cancelled due to not wanting to go to the delivery area (it’s a village location a few miles away from towns). Indicated they sent me an email, they didn’t. Extremely disappointing service. Seriously let down but Serenata Flowers.

Absolutely awful, rude and uncooperative. They have, contrary to rights, objected to an energy switch for a new tennant, I am the guarantor of the property. You raise a complaint and they try to hide it (when you call back later there is no complaint logged and the person that previously claimed to be from the complaints department wasn't). They promise to resolve in 24 hours (they don't). Deny having received emails from Managing Agent (they had received it). Denied receiving tenant move in details (they had received it -later acknowledged. Claimed to have requested information and where waiting a response (they had not requested until after the commencement of the call and within minutes before of the claim). They lie and will call you rude for complaining. And after objecting to a rightful switch already twice, then confirming all resolved go ahead, have objected to the third switch request. Awful awful awful. How do you switch away from such an awful company. Avoid, Avoid, Avoid. And contrary to other claims by respondents, they are not cheap. It takes ages for them to answer the phone. They are dismissive and smack of malpractice.

For a update and after following due process and required timelines. This took until December to be resolved.

A case was taken to the ombudsman. Although Avro attempted to stop the complaint twice, the ombudsman pursued.

Result - Avro Energy have been required to issue a written formal apology and credit the tenant with £60 payment.

Awful scammers in cahoots with unscrupulous letting agencies. Undertake transfer of energy without knowledge of landlord, managing agent or tenant. Customer complaints make up different fake responses on every contact. Take for ever to answer the phone, don’t respond unless pushed. Unethical business scammers. Tennant finding agent denies indicating the transfer. Someone is lying

Update- the switch was in error. There was no tenancy agreement clause or managing agent authorisation. The spark quoted contract tenancy clause does not exist, it is fiction. The actual tenancy agreement which is with an entirely separate firm states another supplier and the start meter reading supplied was different. At last the switch to the chosen other supplier has happened after being erroneously denied twice previously. Rectification has taken weeks of contact (over 10 calls and many hours) to resolve. Worst experience ever. All for a mistake in address and serious breach of GDPR. Letter is with wrong names and addresses.

Update - Contrary to the claims by Spark that it is always stated in the tenancy agreement, be assured it was not. After requesting ICO Data Access Request, received a compensation payment. The switch was erroneus and done in error. The tenancy agreement was not even from the company Spark quoted.

Very easy, efficient and quick service. Worthy of recommendation.

Excellent.came on time, was quick, thorough and efficient.

Very good, excellent mattress, good price and quick service. Most offer delivery in 4 weeks, however this was delivered in days.