Campanile (Disney - Magny le Hongre).

Awful: staff are rude and lie. Booked for 3 adults and 2 Children as offered by the agent site and also offered by the Campanile website also. On arrival told max in all rooms is 4, not a Campanile issue to speak with their partner booking agent. The hotel is like going into a fast food monster restaurant, no proper reception area. Staff were unhelpful to being openly rude.

Would not assist, would not call agent. Lied about max occupancy. They do have rooms which house 5 guests. Refused to provide a copy of the agents booking instruction although it is was seen and clear that there were 3 adults and a note that there were 2 accompanying children aged 7 and 4. I did manage to photo from a distance and it is clear.

Awful and rude receptions staff and manager. Totally unhelpful. Who would want to stay at this hell hole. Offered no alternate solutions or assistance or even provision of an extra room although the hotel was far from full.

Would score Campanile and their customer service as Zero.

If hotel staff could be trained in rudeness, all of the staff we encountered including the supposed manager would gain top marks.

Campanile should be ashamed of themselves.

After an hour of contacts and phone calls the booking agent arranged alternate accommodation at the excellent near by Dream Castle Hotel. Their service was excellent.