Customer

Atrocious. Ordered & paid 10 days ago. Emailed all the contacts in the invoice to solicit a response. Nothing. Called both numbers multiple times, no one ever answers and the machine just says you can’t leave a message.

I don’t know who these people are but if they don’t send you the goods, don’t respond and can’t be contacted by phone then definitely dodgy.

I am contacting ky credit card company to get my money back.

Very good. Top notch catalogue. Switched to them when T&M kept failing about 2019.

Very reliable.

Overcharged us for > 2 years vs. contract rates, a year after agreeing in writing that they had overcharged us we are still waiting for credits & cash to be returned. Horrendously bad customer service / relations which seems a common feedback here.

Avoid like the plague. Strongly urge you not to do business with this company

Appalling level of service. McCulloch can’t even provide a diagram and full parts list for their machines.

I bought a chain saw for occasional use. It’s out of warranty. The starter cord should no be able to work itself loose (not broken, just unwound itself). Having contacted customer services, they cannot provide a diagram of how the starter housing should be assembled. Worse, they are unable or unwilling to supply a part number or supply a Replacement spring.

Instead they want me to make a 3 hour trip to an authorised dealer. Why? It should be easy enough to supply the spring and instructions on how to reattach the starter cord.

Avoid buying anything McCulloch if they can’t provide after warranty service unless you live right next to one.

Good selection of products, good service, responsive when called upon & returns processed easily. All round good service.

Worst customer service imaginable.
The products are expensive so you don’t expect them to be of poor quality, but when you get it, check it thoroughly especially the stitching.

My bee suit hood developed a hole in it because the stitching of the mesh to the fabric was not sealed correctly & able to work itself loose. This is not funny as a 1 inch gap allows bees inside the hood and easily stinging you.

Having followed their “contact us” form on their web site the 1st week in June because they were shut for a week and repeated 2 more times since, because I work, they have yet to even attempt to get in touch.

If you are going to sell very expensive suits, you need to have a) good quality products and b) excellent customer service.

Failed on both counts

Always good service

Contacted me proactively on stock status. Very welcome change!

Excellent service including returns / swaps process.

Good service by phone, lady went to check they had the product in stock before ordering. Packaging was over sized but did the job.

Very happy with the turnaround and the product itself.

All good, items as listed

Excellent service and good quality product delivered within 2 days FOC.
Just double check sizes to be sure as I didn’t realise standard leg length is a 34”

Save yourself some time, effort and money and your sanity, go to ANY OTHER UTILITIES SUPPLIER EXCEPT isupply. I have never known a company with such atrocious customer service. If I ran a customer service team this badly I would expect to be fired.

If trust pilot had a Nil star rating, isupply would receive it.

I am about to write to the ombudsman for the SECOND time about this company. After almost a year of preposterously bad customer service, I am in an infinite loop of them not accepting meter readings, therefore not being able to set up a direct debit, therefore not being up to date. The only option I appear to have is to change supplier but I know the moment I do that this saga will become worse until I actually move.

It started ok, both electricity and gas set up in January with direct debits. Until, they objected to themselves taking over the gas supply. Yes, I kid you not they objected to their own company taking over the gas supply and only after the ombudsman letter did they finally take any notice.

The direct debit was cancelled and a whole saga began about meter readings. If you call their customer service, their staff take notes then do nothing. You ring back and nothing happens. Then they tell you that another department needs to take action and they cannot ask them or hand you over to them to speak with. They say they cannot let you speak with their managers to get things resolved.

In the end I wrote to the ombudsman and in their ruling in my favour they instructed isupply to take steps to set up the gas direct debit. Since which I have had to send them 2 signed copies of the mandate plus none of the meter readings I send to them have been accepted. They asked for photos, I sent them photos of the meter readings. They ignore the photos, so I asked them to send their meter reading agent to the property to read the meters. Instead I get back an email today saying quote “Your gas reading from 27/10/17 has failed as gas readings can only be submitted every 25-days. The last reading was submitted on 14/10/17. This is an industry regulation, but now it is past the 25-days you will be able to submit a gas reading“

What on earth has that got to do with the photographic evidence they asked for and I supplied proving the meter reading I submitted was correct!

Save yourself some time, effort and money and your sanity, go to ANY OTHER UTILITIES SUPPLIER EXCEPT isupply. I have never known a company with such atrocious customer service. If I ran a customer service team this badly I would expect to be fired.

PS - I just read Kim Roome’s review of 10/10/17, if you don’t believe me see what she has to say. It’s exactly as above.

I have shopped at National bee supplies (NBS) for a few years now but a recent positive experience made me write this review. At short notice, I had a 2 day trip to my fathers place to tend his bees and decided to surprise him with a new WBC style hive. I ordered the hive before leaving.

When I got there I realised I had to split the hive into 2 colonies but had no equipment to do the job, so I called NBS to amend the order with everything needed to split them and take half the colony with me in a travel box.

The folks at NBS not only did an amazing job on the WBC hive - which is an object of beauty in it's own right with or without bees - but they took it upon themselves to go above and beyond the norm to ensure the everything was delivered on time.

The products are of OUTSTANDING quality - yes you can find cheaper, but I defy you to find BETTER - that is quality & value for money. The service I received was exceptional and the staff in person and over the phone are all very friendly.

Top marks all round.

I found this company via an internet search for trays I was looking for to store honey jars. The person I first spoke to about the product range was knowledgeable and able to easily point me in the direction of what was best for my needs. As it turned out I would have made a mistake as the one I would have bought online would have been too small internally to stack one atop another.

The order was placed over the phone with minimal effort.

The delivery company was a nightmare but the folks at SolentPlastics were terrific & helped point me in the right direction to deal with the logistics. Thanks to Harriet for that.

The products are exactly as I anticipated and the dolly is a breeze to use, one of the best made ones I have ever seen.

I would recommend this company for service & the products they supplied.

16/04/16 - Just to confirm, I NEVER HEARD A WORD from Interlink despite their post saying they will get back to me with a full explanation. I think that says it all.

Firstly, I have to say HOW HARD CAN IT BE to schedule a parcel? If this sounds harsh, you have no idea how I feel about this appalling company.

This company issues a notice of delivery after 10:00am on the same day of delivery, giving no time to arrange your work/home route. My text received at 10:16am on Monday said delivery would be between 18:07 - 19:07. As luck would have it I was due to be at home anyway so I waited.

I was no more than 25 feet from the front door the whole day. Yet at 20:25 hours I received a text informing me that quote "your parcel could not be delivered as no one was in". BS. The driver or the company clearly lied in order to not have to refund the sender who paid for next day delivery. This is a very cheap get out clause that if you are a company working with these people you should know that they clearly LIE to ensure that they keep your money.

The web site they operate is designed to make it as difficult as possible to contact them. They clearly know their customer service is bad so try to avoid any contact with customers. As a result I entered a complaint that they had lied about attempting to deliver using their forms.

So you think the next day they would get it right, NO.

At 10:28 I received a text stating delivery would be today Tuesday between 15:36 and 16:36.

At 12:49pm I received a call from 0844 556 0560, the phone rang for 3 rings before I answered it but within 2 seconds the person hung up without speaking. This is all recorded on my iPhone. At 13:02 I received an e-mail from Interlink Customer Services which states "I tried to call you regarding your delivery however I was unable to get through." This time a half truth, yes she called, but no she did not try to speak to me.

Worse still, what was once ONE shipment has now miraculously become TWO parcels!! At this point it ceased being funny.

They go on to say "The second parcel is currently being held at the depot for delivery tomorrow. Due to operational issues the depot are unable to put the parcel out for delivery today."

WOW - HOW HARD CAN IT BE? Now I have to wait ANOTHER day for a shipment that started as one parcel but has now been split.

When I called the depot to clarify if what I read was true or not, I was told that not only had "a number of drivers reported in sick" but yes the delivery was now split into TWO parts. While they noted my complaint about the driver having lied, they apologised but proceeded to say that next day delivery contract allows them to ship to the next day if no one was in. This is unbelievable, they apologise for lying but then effectively tell you why they lied to you!! This is not an apology it's a systemic and organised way of covering their incompetence and not falling foul of breaching their contract.

The management of this company should be ashamed of themselves, either they know and condone the practices or they are incompetent because they don't know what actually happens.

The lie has now been confirmed by an e-mail from Andrew at Interlink customer services received just now at 13:53 hours on Tuesday in response to my complaint. He says quote "...you're absolutely right, delivery wasn't attempted to your address. His [sic the driver] GPS clearly shows he was over 30 miles away at the time of the failed delivery."

Disgraceful. BE ASHAMED. AVOID this company for your own good.

Addendum after delivery:
The delivery arrived on Tuesday (an hour late). There must be some sensible people who work in the loading bay because contrary to everything I was told today by customer services about the parcel being split into 2 deliveries was WRONG. Both boxes arrived.

Thank heavens this saga is now over.

Update 30/11/15 - Just to show how seriously Interlink take customer service complaints, after 8 weeks of saying "we will review & get back to you" there has been NO, NIL NADA, NIENTE response what so ever.

Like I said on the day, AVOID THIS COMPANY. If you are a business using them, check that they are not doing you a disservice by claiming to have tried to delivered items but "no one was in", when in fact they never bothered. Ask for proof that they tried to deliver as per other complaints check it's actually the property on the address & not a photo of some random house. They have GPS trackers so you can also ask to verify what time they were at the location. It's your money & your reputation they are affecting.

Pre ordered iPhone 5s 32gb. No info available as to likely delivery in store or online but it arrived within 2 weeks all good. Could have used more notice on de livery but by luck was in the day scheduled. Web chat was ok, store helpful as they could be with no information. Price wise far better than going direct to O2 or Vodafone.

Web ordering of keys by number codes is easy, just needed a delivery address that was not the one for the keys. I called before ordering & service was clear enough.