Appalling level of service. McCulloch can’t even provide a diagram and full parts list for their machines.

I bought a chain saw for occasional use. It’s out of warranty. The starter cord should no be able to work itself loose (not broken, just unwound itself). Having contacted customer services, they cannot provide a diagram of how the starter housing should be assembled. Worse, they are unable or unwilling to supply a part number or supply a Replacement spring.

Instead they want me to make a 3 hour trip to an authorised dealer. Why? It should be easy enough to supply the spring and instructions on how to reattach the starter cord.

Avoid buying anything McCulloch if they can’t provide after warranty service unless you live right next to one.