The app was confusing
The app was confusing. When I complained that I had been charged wrongly the explanation given to me made no sense. I was told that it was all my fault, as if it was confusing I shouldn’t have used it.
28 June 2025
Reply from PureGym UK
Hi Jonathan - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. If you have any suggestions on how we could make this a simpler process or clearer, it would help us if you could get in touch directly via email at member.services@puregym.com or through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Thanks, PureGym