In my last feedback about Pure Gym New Barnet, I mentioned that the car park area needed tidying up and repainting. I was pleased to see that both were done. The staircase walls from the car park to t... See more
Location
Switch location18 East Barnet Road, EN4 8RW London, GB
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See what reviewers are saying
Love this gym, classes are consistently good. Great trainers, all very prepared. Hats off to Natasha Lazarevic-Lecocq in particular, amazing yoga teacher providing an ever engaging and challenging pra... See more
Company replied
The building has had near constant issues with burst pipes since opening which causes large portions of the suspended ceiling to collapse. Because of this large areas of the gym have to be cordoned of... See more
Company replied
I've really enjoyed my experience at PureGym UK in New Barnet. The gym is clean, spacious, and has plenty of well-maintained equipment. The atmosphere is friendly and welcoming, which I love. They off... See more
Company replied
Company details
About PureGym UK - New Barnet
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
18 East Barnet Road, EN4 8RW, London, United Kingdom
3.1
Average
134 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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I’ve been a member at PureGym New…
I’ve been a member at PureGym New Barnet for several months and I have to say the manager, Gillmar, is by far the worst I’ve experienced in any PureGym.
The machines are constantly breaking down and he has no idea how to fix them or even report them properly. Several pieces of equipment are left in dangerous condition — loose cables, unstable benches, and malfunctioning treadmills that could seriously injure someone one day. It feels like he just ignores the problems until an accident happens.
On top of that, he is extremely unfriendly. He never smiles, never greets customers, and is never seen on the gym floor talking to members like every other PureGym manager does. Instead, he’s always sitting behind the desk or in the office scrolling on his phone like a teenager.
Zero professionalism, zero customer care, and zero maintenance knowledge. PureGym New Barnet desperately needs a new manager. Very disappointed.
16 July 2025
Unprompted review
In my last feedback about Pure Gym New…
In my last feedback about Pure Gym New Barnet, I mentioned that the car park area needed tidying up and repainting. I was pleased to see that both were done. The staircase walls from the car park to the gym were also repainted and the staircase carpet felt cleaner. Thank you for listening
21 March 2026
Unprompted review
Worst gym in the world
Worst gym in the world. Dirty, smells like a toilet, there’s several water leaks coming from the ceiling. Toilets are dirty and have been closed for a week, can’t even wash your hands. Staff don’t do anything at all but then again pure gym pays them in peanuts. The worst thing is that it’s full of teenagers. They come in groups of 6, vaping in the changing rooms, asking you how many sets you have on everything. Stay away from this gym, you’re better off spending a bit more money and going somewhere that isn’t full of teenagers and where the staff are paid enough to have take some pride
22 December 2025
Unprompted review
Reply from PureGym UK - New Barnet
Hi Roger- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. we apologise for any inconvenience caused by this. If you have any concerns the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or email them using the contact information on the gyms homepage. Our team are always looking for ways we can improve our services so we would love to discuss this further with you. Thanks, PureGym
The app was confusing
The app was confusing. When I complained that I had been charged wrongly the explanation given to me made no sense. I was told that it was all my fault, as if it was confusing I shouldn’t have used it.
28 June 2025
Reply from PureGym UK - New Barnet
Hi Jonathan - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. If you have any suggestions on how we could make this a simpler process or clearer, it would help us if you could get in touch directly via email at member.services@puregym.com or through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Thanks, PureGym
ZEROJF promo code
I saw the promo code ZEROJF on Instagram and decided to join the gym today. The website mentioned to “use the promo code at checkout,” but I was never prompted to enter one—only given the option to click “Pay Now.”
After completing my membership signup, I noticed on my bank statement that the £15 enrolment fee was charged, even though the promo code should have waived it.
Could you please help apply the promo code or refund the enrolment fee?
28 October 2025
Reply from PureGym UK - New Barnet
Hi Andreia - Thank you for taking the time to leave this review, we are sorry to see this is 1 star. If you need any support with your membership, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Booked my induction course for Sunday…
Booked my induction course for Sunday 26/10. No one was there to see me. I used the equipment without knowing what I was doing. Very disappointed. I have nie booked my induction for this morning at 7.30am. Too early for me but have no choice as I am keen to start.
26 October 2025
Reply from PureGym UK - New Barnet
Hi Harvinder - Thank you for taking the time to leave this review, we are sorry to hear of this issue and see this is 1 star. We understand you have since attended, but if you do need to discuss this further, please reach out to your gym management team, who would be happy to meet with you in gym to discuss and concerns you may have. We hope you enjoy your new membership! Thanks, PureGym
Friendly
Friendly, welcoming gym with great staff and a good selection of activities. It is a well run gym with an excellent manager
17 October 2025
Unprompted review
Reply from PureGym UK - New Barnet
Hi Clare - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear of your experience and see your positive comments for the gym manager! Looking forward to seeing you again soon at the gym! Thanks, PureGym
Reply from PureGym UK - New Barnet
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We are really happy to hear of this experience and see your positive comments for a member of the team! Looking forward to seeing you again soon at the gym! Thanks, PureGym
Stolen Gold Chain and Opal Pendant
I've left it several months as discovered this review site. I finished my class (second last in the evening with one more keep fit class to follow) and collected my shoes and bag from the floor beside me. Unfortunately I had removed a gold chain with an Opal pendant on and left it on the floor also. I forgot to collect it and when I went in to enquire next day learned no cleaning upper space that evening so somebody at the last class didn't hand it in when they saw it. Apart from the sentimental value which is incalculable (received from deceased Mother) it is a fine gold chain and probably quite expensive now. If anybody reads this and it touches a chord and you can help by anonymously returning this please know your positive karma will be strengthened as well as my appreciation for being reunited with this chain and pendant. Thank you.
3 July 2025
Unprompted review
Reply from PureGym UK - New Barnet
Hi Helena - Thank you for taking the time to leave this review, we are sorry to hear of this experience. We do our best to return lost items, and will hold onto any items found for a week. We understand that speaking with the gym team, this had not been handed in at the time. We hope that despite this, your item may be returned. We would advise also contacting the gym management team directly, as they can ensure if it is returned, they are able to get this returned to you. Thanks, PureGym
Reply from PureGym UK - New Barnet
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you enjoy your new membership! Thanks, PureGym
The atmosphere is great
The atmosphere is great
Pleasant, plus the parking is great
22 April 2025
Unprompted review
Reply from PureGym UK - New Barnet
Hi James - Thank you so much for your feedback! We're glad to hear you enjoyed the open atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Worst customer service ever
Worst customer service ever
I called the customer service helpline because my membership is pending (even though I'm paying for it) I could not access my home gym and was forced to buy a day pass. Staff member wearing glasses saw me wave at them asking for help and they ignored me. I tried to contact customer support through the website but the page is down and when I try to contact through Facebook all I get is a help bot telling me to wait for 12 HOURS! Worst gym experience of my life never felt so un-welcomed.
31 March 2025
Reply from PureGym UK - New Barnet
Hi Lbx, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear of the issues you have been experiencing. Our Member Services team are working hard to get through messages and will be in touch as soon as possible to assist. We apologise for any inconvenience caused.
Thanks, PureGym
This is to reply to the Puregym comment…
This is to reply to the Puregym comment on my other review. I was talking about the CLASSES, not the gym area.
4 March 2025
Unprompted review
Love this gym
Love this gym, classes are consistently good. Great trainers, all very prepared. Hats off to Natasha Lazarevic-Lecocq in particular, amazing yoga teacher providing an ever engaging and challenging practice. One class with her and my core is more sore than after a class of strength training!
26 February 2025
Unprompted review
Reply from PureGym UK - New Barnet
Hi Flora! Thanks for taking the time to leave this 5 star review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear about your classes with Natasha.
Hope you continue to enjoy your time with us! Thanks, PureGym
Access is easy
Access is easy. Equipment are up to date. The place is kept very clean.
1 January 2025
Reply from PureGym UK - New Barnet
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
there are a few issues which I can…
there are a few issues which I can mention as follow
some Equipments in the gym are pretty old or do not function as they should and (repair????)
Lockers are mostly broken and not safe at all.
there are no employed staff present regularly.
better management would be appropriate.
28 December 2024
Reply from PureGym UK - New Barnet
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.
No hipthrust machine
The subscription for this specific location costs more than others, but theres no hipthrust machine? Can you get a hipthrust machine plz
29 December 2024
Reply from PureGym UK - New Barnet
Hi Nour - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Regarding the point which you have raised about the **, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We are really happy to hear you enjoy using the gym! Thanks, PureGym
There is simply not enough equipment in…
There is simply not enough equipment in the gym. On top of that there are guys who are hogging one equipment for hours, sitting around and chatting for most of the time but won't let others use the equipment. I have spoken to the manager once about such behaviour but not sure if it was taken any seriously. I feel lucky if I get to do the work out I planned to do in the session. Quite frustrating. There is no active monitoring by the staffs if everything is going ok. It could have been way better if the staffs were more active.
29 December 2024
Reply from PureGym UK - New Barnet
Hi Vivek - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would strongly advise approaching a member of staff on the floor who will be able to help further. Thanks, PureGym.
Good gym, shame about the poor lockers
Great gym, shame they didn’t replace the lockers that have damaged doors and locks when they redecorated the gym.
The lockers have been broken into numerous times, members deserve secure lockers.
10 January 2025
Reply from PureGym UK - New Barnet
Hi Janet - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. Your feedback regarding the lockers has been relayed to your local gym staff for further review.
Please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
The studios are cold and not heated
The studios are cold and not heated. Thus has been reported weeks ago and has this been sorted? Can’t do yoga in the cold!!
15 December 2024
Reply from PureGym UK - New Barnet
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
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