Pays to read reviews- should learn.
Pays to read reviews- should learn.
Avoid this brand - poor customer service. Now sent two e mails wanting to clarify if items have been dispatched. Don't answer just give a generic email that doesn't tell the customer anything.
Lengthy process waiting for garments.
Truly disappointing Noelle.
Reply from Noella Fashion
Hi Sharron,
We’re really sorry to hear about your experience, and we completely understand your frustration. After looking into your case, we discovered that your emails unfortunately ended up in our spam filter — and we sincerely apologize for that!
You should now have received a reply from our customer service team, and we hope your issue has been resolved to your satisfaction. This is of course not the experience we want our customers to have, and we’re taking your feedback seriously to ensure it doesn’t happen again.
Thank you for bringing this to our attention — it helps us improve both our service and communication moving forward.
Kind regards,
Noella Team