Review of PureGym UK - Llantrisant


Rated 2 out of 5 stars

Noise and olfactory pollution!

Was reasonably happy with the gym, even though the place has no windows upstairs and apparatus is pretty basic, but a few issues meant I cancelled my membership and signed up to a rival (snapfitness) today. One issue was the dreadful smell in the men's changing rooms. The open plan design and lack of extractor fans meant that when somebody used the toilet, the whole room would stink of faeces. Urgh. The other main issue, which was a killer for me was the classes and the noise level. Screaming instructors and music turned up to 11. It seems a handful of people in a class take over the entire gym. It ruined a number of workouts for me and I walked out after 10 minutes today. I had already raised these issues with the manager, who said he would talk to the instructors. No change. Enough.

29 October 2025
Unprompted review

Reply from PureGym UK

Hi Alan - Thank you for taking the time to leave this review. We always appreciate member feedback and we are sorry to see this is 2 stars. We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, and staff will always be happy to look into this at the time. We’re always working to make a comfortable atmosphere for our members, so we appreciate your comments and will take them into consideration for future improvements. Thanks, PureGym