PureGym UK Reviews 

67,219
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 6,050 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and professionalism, often highlighting their dedication and motivating approach. Many also appreciate the welcoming atmosphere, modern equipment, and well-organized spaces, contributing to a comfortable and positive workout environment. However, some people were dissatisfied with the cleanliness and maintenance of facilities, citing issues like blocked toilets and general untidiness. Others mentioned concerns about overcrowding, leading to long waits for machines and a lack of personal space, which sometimes created an uncomfortable environment. A few reviewers also experienced negative interactions with staff, describing some as unengaging, arrogant, or unhelpful.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that many find them friendly, helpful, and... See more

User experience

Consumers find user experience to be positive, with many appreciating the 24/7 access, especially those with... See more

Facilities

Users describe ambiguous interactions with facilities, with many reviewers praising the cleanliness and... See more

Subscription

Customers had ambiguous experiences with subscription, with some finding the subscription competitive and... See more

Location

Reviewers highlight ambiguous aspects of location, with some finding specific branches convenient and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more

Company replied

Rated 3 out of 5 stars

Availability of equipment 5/5 Temperature 2/5 ( boiling hot in this hot weather - I know you want to save money on electricity , but really ? ) . Nobody to speak to either Toilet facilities... See more

Company replied

Rated 5 out of 5 stars

Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more

Company replied

Rated 5 out of 5 stars

Clean area, amazing personal trainer - Henry baker-Holmes he is so dedicated to his work always a good laugh each PT session. Every time I see him he always pushes me to help me gain muscle growth and... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

3.9

Great

TrustScore 4 out of 5

67K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(67,219)

5,826 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst Gym in Lichfield

Again, I have to rate PureGym Lichfield one star. Unfortunately, the environment there makes me feel very uncomfortable. In particular, one female member of staff has a consistently unfriendly attitude, which only adds to that feeling.

There are also ongoing issues with the equipment. Some machines are either out of order or do not operate correctly. For example, the calf machine binds during use, making the movement very stiff and uncomfortable.

The showers are another concern, with mould growing on the silicone sealant and an unpleasant smell that seems to persist.

There are much better gyms in Lichfield that offer friendlier, more helpful staff and a more welcoming atmosphere. PureGym also seems to attract a number of people with oversized egos, which can make the environment less enjoyable. In addition, children are sometimes allowed in the gym unsupervised when they should not be.

Sadly, I can no longer recommend this gym.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great environment and staff are very…

Great environment and staff are very interactive especially my personal trainer Resharn from snow hill who's absolutely brilliant. His ability to coach more confidence in movement, weight loss and strength is second to none and it's really changed my life. If your someone this relates to I'd definitely look to get in touch🙏🏾

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

I love the friendliness of the staff at this gym. I’ve trained with David and Shaq, and they’ve really helped me improve my lifting technique. I’ve also really enjoyed their class, Sweat and Strike.

Resharn has always been really friendly and welcoming, which definitely adds to the positive atmosphere in the gym.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

jack was lovely

i am a beginner at the gym so i was nervous going in at first, but the staff were super lovely. the one person that stuck out to me was jack (i think thats his name), he was amazing and didnt make me feel as though being a beginner was a bad thing. thank you!

17 June 2026
Unprompted review

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