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Review summary

Created with AI, based on recent reviews

Looking at 415 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, with many praising the staff for their helpfulness, professionalism, and friendly demeanor. People often find the prices competitive, sometimes even lower than official hotel websites, and appreciate the convenient locations of the accommodations. The booking process is generally described as swift, efficient, and stress-free. However, some people were dissatisfied with the booking process, reporting issues such as hotels not having a record of their reservation, or prices changing unexpectedly. A few other people also felt that the service was unacceptable, mentioning a lack of support in serious situations or problems with room descriptions not matching the actual accommodations.

What people talk about most

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers found the booking process to... See more

Location

Users describe positive interactions with location. Many customers praise the excellent and convenient... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, kindness, and... See more

Price

Reviewers highlight positive aspects of price, with many finding competitive and affordable rates. Customers... See more

Service

People report positive experiences with service. Customers frequently praise the excellent level of service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helpful hosts after finding a bed for us, booking.com kept sending bookings on Xmas day which didn't help after we booked a week before, clean and tidy rooms and bathrooms, shower was hanging off with... See more

Company replied

Rated 4 out of 5 stars

Great hotel, clean and quiet, in Las Rozas (north) - about 40 min from Madrid Airport and ~ 25 min from Chamartin, Alcobendas, Hortaleza - with nice staff, parking and breakfast. Great for families wi... See more

Company replied

Rated 4 out of 5 stars

Good Hotel. Beautiful view on Stazione centrale - close to the metro and the central station. Very good service. The breakfast is exceptional but a bit pricey considering that there are bars that gi... See more

Company replied

Rated 5 out of 5 stars

Super helpful site with all needed info about all the hotels. Loved the Welton Club Hotel in St. Petersburg, Russia, and when I had to come home early, both the hotel and ZenHotels could not have bee... See more


Company details

  1. Travel Aggregator
  2. Hotel Supply Store

Written by the company

ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team. Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great platform

Great platform
Hotel we booked was FM7 resort Jakarta airport and exceptional
Great food and facilities
Would recommend a massage in spa and the pool

14 February 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Good service, affordable prices

Used ZenHotels to book a hotel in Istanbul. Good prices, no issues with payment. Hotel was cozy and decent. Will use again.

19 January 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thank you for your feedback!

Rated 5 out of 5 stars

Nice facility, will return

Made to feel welcome when I arrived the check in was seamless. The receptionist explained where all the facilities were. The room was lovely and clean. No complaints from me. My only minor gripe is free wi fi. Not even 1 Meg, but it was fine. Of course if you pay for a higher wi fi it will be better, but I was there to enjoy the sun and the area so wi fi isn’t an obstacle in the grand scheme of things. Will definitely return.

28 January 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thank you for your feedback!

Rated 4 out of 5 stars

Lovely quiet hotel

Lovely quiet hotel. Room was spotless as was the bathroom. The bed was very comfortable. I felt the furnishings and the hotel was a bit dated. The breakfast was excellent and great value for money. I would go back.

10 February 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thank you for your feedback!

Rated 5 out of 5 stars

Initial apprehension unwarranted

I was a little apprehensive about booking when I read some of the previous reviews but had no problems whatsoever. Booked for a stay at the Premier Inn and had immediate confirmation complete with booking reference. Also was able to pay using PayPal for that extra reassurance. Very happy.

7 February 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thank you for your feedback!

Rated 5 out of 5 stars

Great agency.

Great agency.
We find often the lowest price and staff are amazing.
Highly recommended.

1 February 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thank you for your feedback!

Rated 5 out of 5 stars

It was a cozy apartment for two

It was a cozy apartment for two. Beautiful view of the city from the 7th floor. Good equipment in the kitchen too. Supermarket nearby. We stayed for three days. Definitely a good suggestion

27 January 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Stress free booking

Stress free booking . Well done to zen hotels who got my booking all right . Notified the hotel of a late check in . Most importantly the price I paid was the most competitive in comparison to other booking site. Will use zen hotels again

4 February 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very pleased to receive your comment!

Rated 3 out of 5 stars

An acceptable outcome

Well it's been a 2 months now since I contacted Zen requesting compensation for a Hotel that's been closed for 3 years. My £26.50 has now been paid and they have offered me a promo code for any future booking. So in summary Zen have redeemed themselves in part for this very stressful situation I found myself in.

5 February 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello Phil! We are in process of confirming a refund for you. We are always in touch with you!

Rated 5 out of 5 stars

A very smooth transaction

A very smooth transaction, from time of booking hotel with Zen, through to check in, stay at the hotel and check out

24 January 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very pleased to receive your comment!

Rated 4 out of 5 stars

Very good

Very good. Are great.

1 January 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thanks for your comment! We’re always working to make your experience even better.

Rated 5 out of 5 stars

Lovely hotel

Lovely hotel, great location, friendly staff, beautiful room, delicious breakfast

24 January 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Lovely hotel

Lovely hotel, room was clean and comfortable. Breakfast was varied and fresh. Would stay again and would recommend.

24 January 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 4 out of 5 stars

Well located hotel … renovated and…

Well located hotel … renovated and friendly staff… the restaurant servers are so nice ! … we had only a couple of issues… we got a corner suite and the traffic noise was loud however they were nice to change the room 👏… the sad part is that my wife forgot her expensive sandals and called next morning to confirm and they said they weren’t there … so maybe the cleaners took them 😩 as we were pretty sure they were left beside the bed.

21 January 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Very warm and welcoming staff

Very warm and welcoming staff. Nice breakfast and super location. Rooms were clean and spacious. We wish we had stayed longer

27 January 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

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