I have not received my results back yet, but I wanted to review regarding the blood collection with the finger pricks. It is ridiculous. I ended up pricking three fingers trying desperately to 'milk'... See more
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Yoxly’s whole site is super easy to use, and it’s easy to select the right kit. The kit itself comes in totally discreet packaging. The kit comes with detailed instructions on how to do your samples,... See more
Company replied
Pack is very neatly produced and instructions clear. The blood collection devices were pretty much useless though, I had to try various cutting instruments to get enough blood. One of the tests was in... See more
Company replied
Ordering the kit was easy and it arrived quickly in discreet packaging. The instructions were clear and I received my results back securely within a few days. Yoxly have done a great job in taking the... See more
Company details
Written by the company
Yoxly revolutionises sexual health by supporting education, improving access to services, and promoting equality through an integrated ecosystem that empowers individuals.
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- +44 (0)20 8050 3832
- info@yoxly.com
- yoxly.com
The kit was delivered promptly in…
The kit was delivered promptly in discrete packaging and contained all the equipment and information needed to take the samples. Worth paying for the reliable service and peace of mind.
22 February 2023
Reply from Yoxly
Thanks so very much for the incredible feedback -- as a new company, determined to provide our customers with the best service, that's music to our ears. Thanks for your order, and for your comments!
Fast and reliable
14 March 2023
Reply from Yoxly
Thank you for sharing your feedback, and we're very happy we could provide such a quick and reliable service for you!
The step by step information and the…
The step by step information and the wick time of results, even the after care offer if necessary and the endless opportunity for corresponding with the professionals and the links etc.
Thank you very much
24 February 2023
Reply from Yoxly
Thank you so much for the feedback! It's our absolute pleasure and we're happy to enjoyed our service. Have a great day!
A lot of my results came back as…as insufficient samples
A lot of my results came back as insufficient samples ! The amount of blood sample required is totally unrealistic with just a small pin incision from the finger. I am very disappointed with your service as it was quite expensive and I didn't get the information that I paid for . I would like to request a refund for the male test kit I also ordered
12 February 2023
Reply from Yoxly
Hello!
Thanks so much for your order and taking the time to provide feedback.
We're really sorry to hear you were not able to collect the necessary blood sample for your test: we find that the vast, vast majority of our customers do not experience any problems at all, but a very small minority do occasionally have some trouble because of other factors -- everyone is different!
Had we known, we would, of course, have happily sent a free replacement kit for you, as we always want to provide the best possible customer service experience for our customers.
If you email support@yoxly.com, we'll be happy to work on a solution for you.
In the meantime, thanks again for taking the time to provide feedback, which we take very seriously and will use to try to provide a better experience of everyone, especially with respect to ease of collecting the required blood sample.
Thank you!
I ordered a comprehensive kit and that…
I ordered a comprehensive kit and that never arrived , I complained and got another one sent which came in 2 days but got delivered to the wrong house and was opened by my neighbour (mistaken package, she apologised for that) , which was embrassing. When I finally opened the replacement package it was the testing kit for males; I am a female. I asked for a refund back and got a swift refund within 2 days. Only good thing was customer service via email very fast response.
8 February 2023
Reply from Yoxly
Good afternoon,
First, thank you so much for your order and also for taking the time to provide feedback.
We're very sorry, as we've corresponded about, to learn that the Royal Mail simply did not deliver your first test kit -- and, when they delivered your second, delivered it to the wrong address! We are working with our dispatch team and with the Royal Mail to try to identify ways in which the Royal Mail can ensure products are delivered to the correct address, and have raised a complaint with them with respect to your product, which we fully understand is especially sensitive in nature.
With respect to the wrong kit being sent, we don't like to beat around the bush and simply think it's best and right to hold up our hands when we make a mistake, and we certainly made a mistake when sending you the wrong kit gender. Again, there are no excuses for this, and it was simply a dispatch error on our end.
Of course, this was compounded by the Royal Mail's mistakes, and we fully agree that because of all of these things you did not receive the level of customer service that we strive to provide.
We are happy, though, that you found the customer service helpful, as well as the quick refund.
In short, thanks again for taking the time to leave your feedback, and please know that you are and were heard, and we will do our very best to keep it under consideration as we strive to create a better experience for the Yoxly community.
Many thanks, once again, and we hope you have a great rest of your day!
What a great experience
What a great experience. So helpful and extremely important.
Discreet and easy to use.
6 February 2023
Reply from Yoxly
Hello!
Thanks so much, by the way, for the great feedback -- we're happy we were able to help, and do feel free to contact us if we can ever be of help in the future, or if you ever have any ideas for what would make Yoxly an even better product and/or experience.
Thanks again!
A life saviour
26 January 2023
Unprompted review
Wonderful experience
I received the kit thru my mailbox not knowing it was the STI kit! it was definitely discreet
I found it easy to use, straightforward and efficient! The email prompts you to really prepares yourself prior to receiving the kit. Yoxly made the process simple and fuss-free. Just a couple of small punctures and you get your results in a couple of days. I love how secure the results are too - ensuring only you with the pin code can see them. Super worth it!
31 December 2022
Unprompted review
Everything was just perfect and timed.
26 December 2022
Great all round
Really easy to order, tests easy to do and quick results.
Great all round would highly recommend. Will continue to use
15 October 2022
Unprompted review
Extremely good service
Very good service! They are always in contact for any questions and are very reassuring throughout the whole process. Takes the stress out of STI testing for sure
7 November 2022
Unprompted review
Reply from Yoxly
Thank you so much! We're happy to help, and thanks for taking part in our mission to normalize and destigmatize sexual health -- taking the stress out, as you say!
Quick, discrete and excellent customer service
I made a mistake with the process, and they very quickly and clearly emailed me, and sent me a new collection kit for free without question. Very friendly, great customer service and a reliable product.
5 August 2022
Unprompted review
Reply from Yoxly
Thank you very much! We're always here to help, no matter the issue, no matter big or small. Thanks again!
Very responsive and efficient customer…
Very responsive and efficient customer service
13 July 2022
Unprompted review
Reply from Yoxly
Thank you! We're doing our best, but always let us know how we can do better!
Incredible experience
Incredible experience. Couldn’t be easier! In the past, I haven’t tested as often as I should because it felt uncomfortable for me. This is a game changer. The test arrived quickly and was so simple to use. Results came back quick too. I accidentally put the wrong phone number on my details and I had a response within 30 minutes to get my results to me! Wouldn’t hesitate to use again. Excellent.
28 June 2022
Unprompted review
Reply from Yoxly
It's our absolute pleasure, and we look forward to serving you again soon.
Quick, easy & helpful
Quick and simple test kits, with a very responsive and helpful team to help you incase of any issues.
14 June 2022
Unprompted review
Reply from Yoxly
That's what we like to hear - glad we could help!
Reply from Yoxly
It's our absolute pleasure! Let us know if we can assist in any way in the future. Thanks again!
Couldn't ask for more.
I experienced a slight issue with my order which was perfectly resolved, professionally handled and all whilst maintaining a personally tailored approach within an ideal timeframe. Absolutely satisfied with the service I received and would definitely recommend.
23 May 2022
Unprompted review
Reply from Yoxly
Thank you! I'm glad we were able to help, and please do feel free to contact us directly if we can do anything to assist.
Have a wonderful rest of your day!
Reply from Yoxly
Thank you!
We certainly want to do everything we can to treat our customers right, and offer the highest possible customer service.
Have a great day!
Reply from Yoxly
Hello!
Thanks so much for the review and feedback - we're on a mission to build a company and service where customers are our highest priority, and certainly value you taking the time to give us your thoughts.
We're very sorry your kit was delayed by the Royal Mail; they're experiencing severe delays at the moment and unfortunately, though we are trying to resolve this, in some ways our hands our tied.
We accept and acknowledge the frustration, though, and offer our apologies as well as a discount on your next purchase, should you choose to use Yoxly again (please email support@yoxly.com to redeem).
Again, many thanks! We sincerely appreciate it--and you!
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