I have not received my results back yet, but I wanted to review regarding the blood collection with the finger pricks. It is ridiculous. I ended up pricking three fingers trying desperately to 'milk'... See more
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Yoxly’s whole site is super easy to use, and it’s easy to select the right kit. The kit itself comes in totally discreet packaging. The kit comes with detailed instructions on how to do your samples,... See more
Company replied
Pack is very neatly produced and instructions clear. The blood collection devices were pretty much useless though, I had to try various cutting instruments to get enough blood. One of the tests was in... See more
Company replied
Ordering the kit was easy and it arrived quickly in discreet packaging. The instructions were clear and I received my results back securely within a few days. Yoxly have done a great job in taking the... See more
Company details
Written by the company
Yoxly revolutionises sexual health by supporting education, improving access to services, and promoting equality through an integrated ecosystem that empowers individuals.
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- +44 (0)20 8050 3832
- info@yoxly.com
- yoxly.com
Blood collection is very difficult
I have not received my results back yet, but I wanted to review regarding the blood collection with the finger pricks. It is ridiculous. I ended up pricking three fingers trying desperately to 'milk' the blood into the tube. It was hard to get the blood in the tube and extremely difficult to get the amount required. I don't think the finger prick is an appropriate method. In the end I had to use a diabetic needle to collect the blood. Without this there is no way I would have got the blood required and I suspect this is why there are so many reviews complaining about 'inconclusive tests'. They need a better method for blood collection. The lancets are a joke and you will struggle to get 0.8ml of blood.
27 January 2025
Unprompted review
It is scam
It is scam, they just take your money and disappear, the phone number on their website connects to receptionist from a different company, they do not even work for Yoxly and the support email address is not responsive, it is probably a dormant mailbox.
27 June 2024
Unprompted review
Very quick service which was key for me.
5 March 2024
Reply from Yoxly
We're so pleased - thanks for leaving such a positive review, and we're so pleased we could provide a quick and efficient service for you. Please contact us at support@yoxly.com if we can help in any way in the future, and thanks again!
Reply from Yoxly
Thanks so much for your positive feedback - music to our ears, especially as we try very hard to treat our users the way we would want to be treated. We are very grateful, and look forward to any ways we can assist in the future. Thank you!
Reply from Yoxly
Fantastic - just what we like to hear! Thanks so much for the positive feedback, and please let us know if we can do anything to assist in the future. Thanks again, and especially for joining the Yoxly community!
Great communication at all times
Great communication at all times, fantastic team for resolving issues.
23 February 2024
Reply from Yoxly
Hello! Thanks so much for your 5-star review, and we're even more pleased that we were able to help out with quick replies and resolutions. We're always here to help--with anything at all--as we just love and are grateful for our users. Have a great rest of your day!
Reply from Yoxly
Thank you so much for your feedback! Glad we could help, and have a terrific rest of your day!
Quick efficient and professional
22 February 2024
Reply from Yoxly
Hello! Thanks so much for your feedback -- super valuable! Please continue to let us know if we can do anything further to assist (support@yoxly.com), and we'll be happy to help. Thanks for your comments, and have a terrific rest of your day!
Waste of time
Waste of time - almost all result come back inconclusive . Don’t waste your money go to NHS services for a guaranteed result and genuine check
26 February 2024
Unprompted review
Reply from Yoxly
Good evening,
We're very sorry about this! As we explain in our results portal, on some rare occasions samples are inhibitory -- that is, they are affected in some way which prevents them from being analysed accurately by our testing equipment.
Did you contact one of our advisors (support@yoxly.com)? If not, please do so right away as we always offer a replacement test kit -- completely free of charge, of course -- as we certainly want you to receive the product/service you paid for.
Again, apologies for this, but please do contact us, if you've not already, as we certainly want to make this right for you!
Many thanks, once again, for your valuable feedback.
All best wishes, and hopefully hear from you soon,
Yoxly
You can’t complete the test after…
You can’t complete the test after paying for it as it’s inhibited so that’s it nothing from it think it’s shocking
9 February 2024
Reply from Yoxly
Good evening,
We're very sorry about this! As we explain in our results portal, on some rare occasions samples are inhibitory -- that is, they are affected in some way which prevents them from being analysed accurately by our testing equipment.
We're committed to maintaining the highest standards of testing, and thus if a sample is affected in any way, we report this as inhibitory rather than taking the chance of reporting a potentially inaccurate test result.
As you know, when you reported your result as inhibitory, one of our advisors contacted you within a few hours to confirm your results and also to offer a new test kit.
It is always our practice to put our users first, as we want to be a people company, and when you informed us of the inhibitory result we quickly offered a new test kit, free of charge, to ensure you received the product and service you paid for.
We'll work with you, as we are doing now, to make sure you receive the free replacement test kit quickly, and also that you receive the most accurate results as quickly as possible.
Thanks once again for your feedback, and we apologise one or more of your samples returned as inhibitory. Rest assured, though, we'll do all we can to correct this, free of charge to you.
As always, continue to contact us on support@yoxly.com if we can do anything to help or assist.
Thanks again, and have a great evening!
Good
Good range products. Delivered as promised. Straightforward to use with clear instructions. Rapid turnaround.
6 February 2024
Reply from Yoxly
Thanks so much! We're very pleased you had such a good experience, and know we're always here to help in any way at all! Have a wonderful day!
Brilliant service
12 January 2024
Reply from Yoxly
Thanks so much for your kind words, and we're very glad to have been able to provide such a good service for you. Please let us know if we can ever do anything else to assist, and have a wonderful rest of your day!
Reply from Yoxly
Thanks so much for the positive feedback, and we're so happy we could provide a quick and discreet service for you. Please let us know if we can do anything further to assist, and have a great day!
Hard to take blood
Hard to take blood. Sent off samples 5 days ago and not confirmation received. Ended up going into a proper clinic to get bloods done so waste of money.
22 December 2023
Reply from Yoxly
Good afternoon! Thanks so much for your feedback and for letting us know. Each of our kits contains a postage-paid, Royal Mail Tracked 24 return envelope to use when sending back your samples. As soon as the Royal Mail delivers your samples to us we notify you via email and begin processing your samples right away.
Given how busy the Royal Mail is over the Christmas and New Year period, it could be that they have not yet delivered your samples, which we can only apologise for: it's not the level of customer service we wish to provide, and it's always frustrating to be let down by third parties like the Royal Mail.
Do you know if you contacted our customer support team to enquire (support@yoxly.com, or by calling us or using the chat functionality on our website? We would've been very happy to help, but we are not seeing any message from you.
Please do contact us at support@yoxly.com and we'd be very happy to resolve this in the best possible way for you.
Again, many thanks, and we are sorry this has happened, but remain ready to assist.
and, also, thank you for the feedback!
Good overall
27 November 2023
Reply from Yoxly
Thanks so much! We noticed you only gave 4 stars, which we certainly appreciate, but if there is any additional feedback you might have of ways we can improve to earn that extra fifth star, please email support@yoxly.com - we strive to be a customer-focussed company, and would very much appreciate any comments you might wish to share of how we can improve our products or services. Thank you, and Happy New Year!
Pack is very neatly produced and…
Pack is very neatly produced and instructions clear. The blood collection devices were pretty much useless though, I had to try various cutting instruments to get enough blood. One of the tests was inconclusive but after contacting Yoxly, they sent a replacement and that worked. It would have been helpful if they had stated that was an option upfront - they're underselling a very comprehensive, speedy service.
30 October 2023
Reply from Yoxly
Good morning! Thanks very much for your feedback, and for your positive review. We are working with manufacturers, etc., around solutions for easier blood sample collection, but we are happy to hear that the replacement kit worked. Thanks again, and please always let us know what we can do to provide a better service. Have a great day!
Expensive kits but reliable
9 October 2023
Reply from Yoxly
Good afternoon! Thanks so much for this feedback - we certainly take it on board. We're very happy, though, that you found our service reliable. Please do let us know if we do anything else to assist, and have a great day!
Fast service
11 October 2023
Reply from Yoxly
Thanks for the feedback, and we're happy we were able to serve you speedily and securely -- have a great day!
I made an error in ordering which was…
I made an error in ordering which was promptly, clearly and generously sorted out by this company
3 October 2023
Reply from Yoxly
Hello! Thanks so much for this positive feedback, and continue to let us know how we can help or assist. We're glad things were sorted for you promptly and fairly. Have a great day!
Great experience with Yoxly
Used Yoxly recently for some tests I needed. It was a good experience - from ordering to results. Quick, efficient and well priced.
28 September 2023
Reply from Yoxly
Good afternoon! We're so pleased your experience with Yoxly was a pleasant one - it's makes our day to treat our customers as we'd like to be treated. Thanks again!
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