YourSexualHealth Reviews 61

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being professional, efficient, and reliable, often highlighting the quick turnaround times for results. Many people found the staff to be caring, compassionate, friendly, and extremely helpful, making their interactions pleasant and reassuring. However, some people were dissatisfied with aspects of the service, noting issues with call center staff training and the availability of certain services. A few reviewers also mentioned experiencing unhelpful or rude interactions, particularly when seeking urgent assistance.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the swift, efficient, and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the quick turnaround... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. They are really caring and compassionate people, as well as being extremely professional and discrete. I sincerely cannot recommend them enough. Thanks... See more

Company replied

Rated 5 out of 5 stars

I used Sexual Health for a full STD test required for my travel visa and attended their Manchester location. The booking process was simple, communication was clear, and my results were delivered quic... See more

Company replied

Rated 5 out of 5 stars

I’ve worked with YSH for many years and have consistently found them to be professional, reliable, and easy to work with. They deliver excellent work and are a genuine asset to our industry. YSH conti... See more

Company replied

Rated 5 out of 5 stars

First time I've used this company. Really friendly, professional and knowledgeable. Speedy service too! Reassured that they use a UKAS regulated laboratory so happy that I have accurate results withou... See more

Company replied


Company details

  1. STD Testing Service

Written by the company

Your Sexual Health Limited delivers comprehensive sexual health testing across the UK, offering discreet home STI test kits, private clinic visits, and home nurse appointments for convenient, personalised care. All testing is supported by accredited laboratory analysis with fast turnaround times. Every positive result includes a free GP consultation, giving you access to expert medical guidance without additional cost. Our mission is to make STI testing easy, confidential, and accessible, with trusted nationwide support.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I rang this morning and they mentioned…

I rang this morning and they mentioned that the only available appointment is in a month for a coil to be fitted but I mentioned after that I needed one asap as emergency cuz I don’t want to be pregnant again and the rude women hung up on me before I could finish my sentence. 😒

24 April 2026
Unprompted review
YourSexualHealth logo

Reply from YourSexualHealth

Dear Anonymous,

We’re sorry to hear about your experience. However, it appears this review may have been intended for a different provider.

We do not offer coil fitting or contraception services, so this would not relate to an appointment or interaction with Your Sexual Health.

We appreciate how frustrating this situation sounds and would recommend contacting the appropriate clinic or healthcare provider directly so they can investigate this further for you.

Kind regards,

Your Sexual Health

Rated 5 out of 5 stars

Great service

Friendly staff, rapid results. Good website. Recommended.

24 April 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Duke,

Thank you for taking the time to leave a review.

We’re delighted to hear that you were pleased with the service.

Many thanks again,

Your Sexual Health

Rated 5 out of 5 stars

Quick and efficient team

Nice, quick and professional service

24 April 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Marcus,

Thank you for taking the time to leave a review.

We’re delighted to hear that you found our service quick and professional.

Thanks again for your feedback.

Kindest regards

Your Sexual Health

Rated 5 out of 5 stars

Honestly its was all professional and I…

Honestly its was all professional and I can't complain

8 April 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Yandi

Thank you very much for taking the time to leave a review.

We are delighted to hear that you were pleased with the service provided.

Thank you once again.

Kindest regards,

Your Sexual Health

Rated 5 out of 5 stars

Professional and extremely fast turn…

Professional and extremely fast turn around

15 April 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Matthew

Thank you very much for taking the time to leave your review. We’re delighted to hear that you found our service professional and appreciated the fast turnaround.

Thanks again for your kind feedback.

Kindest regards

Your Sexual Health

Rated 5 out of 5 stars

Was helpful finding me a convenient…

Was helpful finding me a convenient spot at short notice

10 April 2026
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Reply from YourSexualHealth

Dear Customer,

Thank you very much for taking the time to leave a review.

We are pleased to hear that we were able to assist you at short notice, and we can usually offer short-notice appointments at most of our clinic locations.

Thank you once again for your feedback.

Kindest regards

Your Sexual Health

Rated 3 out of 5 stars

All clinics need to use stickers to…

All clinics need to use stickers to label samples
The clinic in Tottenham hand wrote the bottles and made an error making my results invalid
For the money we pay you should do a lot better
The admin team corrected this and were excellent in making this right
Thank you Julie

2 April 2026
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Reply from YourSexualHealth

Dear Margaret,

Thank you very much for taking the time to leave a review.

We are very sorry about the issue at the Tottenham clinic and the impact the handwritten labelling had on your results. We fully understand how unacceptable this is, particularly given the importance of accuracy in sample handling.

We are currently working to ensure that typed labels are used in place of handwritten ones wherever possible across all clinics.

We are pleased to hear that our admin team was able to resolve the issue for you, although we recognise that this should not have occurred in the first place.

Once again, thank you for your feedback.

Kind regards,

Your Sexual Health

Rated 5 out of 5 stars

Customer service via email is great

Customer service via email is great, quick responses and answered all questions and quickly. Booked very easily and found an appointment near me very easy and quick to do. Overall a good company would use again if needed in future x

28 March 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Paris,

Thank you for taking the time to leave a review.

We are very pleased to hear that you were satisfied with the service and found the booking process straightforward. Your feedback is greatly appreciated.

We look forward to assisting you again should you require our services in the future.

Kind regards,

Your Sexual Health

Rated 5 out of 5 stars

Super fast experience

Bloods and urine taken very fast and results were next day much better than advertised at 3 days !

27 March 2026
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Reply from YourSexualHealth

Dear customerpaul Starkey

Thank you very much for taking the time to leave a review.

We’re really pleased to hear that you were happy with the service and that your test results were returned even faster than expected.

Once again, thank you for your feedback.

Kindest regards

Your Sexual Health

Rated 5 out of 5 stars

i used your services more than once and…

i used your services more than once and its grate

26 March 2026
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Reply from YourSexualHealth

Dear Michael,

Thank you very much for taking the time to leave us a review.

We’re very pleased to hear that you are happy with the service, and we truly appreciate your continued custom.

We look forward to being of assistance to you again in the future.

Kindest regards

Your Sexual Health

Rated 4 out of 5 stars

Quick and easy

Quick and easy

26 March 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Kev,

Thank you for taking the time to leave us a review.

We’re delighted to hear that you found the process quick and easy.

Thanks again for your feedback.

Kindest regards,

Your Sexual Health

Rated 5 out of 5 stars

Smooth

Everything was straight forward and super easy amazing experience

17 March 2026
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Reply from YourSexualHealth

Dear Aderemi,

Thank you very much for taking the time to leave us a review.

We’re so pleased to hear that you found the process straightforward and easy, and we’re delighted that you had such a positive experience.

Thank you again for your feedback.

Kindest regards,

Your Sexual Health

Rated 5 out of 5 stars

They're always so reliable and amazing…

They're always so reliable and amazing to work with. Five stars. Absolutely recommend.
Rebecca Goodwin

18 March 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Rebecca,

Thank you so much for taking the time to leave us a review.

We’re really pleased to hear that you’re happy with the service, and we truly appreciate your continued support.

Kindest regards,

Your Sexual Health

Rated 5 out of 5 stars

Christine Great Ambassador

The nurse i saw, Christine, greeted me with a very nice smile and reassuring presence. Great experience with Christine at the centre of it

17 March 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Mike,

Thank you so much for taking the time to leave us a review.

We’re really pleased to hear that you had such a positive experience at the clinic, and that Nurse Christine looked after you so well.

We’ll be sure to pass on your kind comments to her – she’ll be delighted to hear them.

Thanks again for your lovely feedback.

Kind regards,

Your Sexual Health

Rated 5 out of 5 stars

Swift and efficient service

Swift and efficient service

4 March 2026
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Reply from YourSexualHealth

Dear Bob

Thank you for your review.

We're delighted to hear that you found the service swift and efficient — exactly what we aim for!

We truly appreciate your feedback. Thank you again.

Kindest regards

Your Sexual Health

Rated 5 out of 5 stars

Good timings

Like everything about it

Simple and great

11 March 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Bernard

Thank you for your review.

We’re very happy to hear that you were pleased with our service.

We truly appreciate your feedback. Thank you again!

Kindest regards

Your Sexual Health

Rated 5 out of 5 stars

Efficient

Efficient. Friendly. Great servive

5 March 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear B John,

Thank you very much for taking the time to leave a review.

We’re delighted to hear that you found the service both friendly and efficient.

Thanks again—we truly appreciate your feedback.

Kindest regards

Your Sexual Health

Rated 5 out of 5 stars

Good experience

Easy to order, lots of choice of tests , clear instructions and the results came very quickly

14 February 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Anonymous

Thank you so much for taking the time to leave a review.

We’re really pleased to hear that you found the ordering process easy and our range of tests comprehensive. It’s great to know the instructions were clear and that you received your results quickly — that’s exactly the experience we aim to provide.

We really appreciate your feedback, and thank you once again!

Your Sexual Health

Rated 5 out of 5 stars

Very fast service and quick turnaround…

Very fast service and quick turnaround of results and very discreet.
Would highly recommend.

12 February 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear MD,

Thank you so much for sharing your feedback.

We’re so pleased to hear that you were happy with our fast, discreet service and the quick turnaround of your results.

We truly appreciate you taking the time to leave a review.

Kindest regards,

Your Sexual Health

Rated 5 out of 5 stars

First class

First class - swift and efficient

9 February 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear customer,

Thank you so much for taking the time to leave us a review — we really appreciate it!

We’re so pleased to hear that you found the service swift and efficient.

Thanks again for your kind words and support.

Best wishes,

Your Sexual Health Team

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