YHA Reviews 

542
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I have had good experiences at the YHA in the past but I'm done with them now. I needed to cancel a booking due to illness and cancelled in good time. The policy is though that if you use a discount c... See more

Company replied

Rated 4 out of 5 stars

Family of 5 had an amazing week staying in a Bell Tent in Manorbier; friendly site, very clean well equipped kitchen and bathroom facilities. Only negative was the breakfast, it was very expensive fo... See more

Company replied

Rated 4 out of 5 stars

Good budget stay. The room was clean and comfortable, and it was fine for a low-cost overnight stay. The hotel is a former setup with basic facilities. The only downside was the shared toilets, which... See more

Rated 5 out of 5 stars

After 5 nights at YHA Cheddar in Somerset our stay was excellent. Location was superb for access to Wells Glastonbury and Bath was an hour by car. Staff went the extra mile, position of hostel beside... See more

Company replied

Company details

  1. Hotel

Information provided by various external sources

High quality, low cost hostels, camping & glamping. Suitable for families & backpackers across 180+ locations - Book Direct with YHA for the best price!


Contact info

3.3

Average

TrustScore 3.5 out of 5

542 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(542)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant!

We recently stayed with our four children at the Chester Trafford Hall YHA, and booked two private rooms.
The facilities were excellent, the food was brilliant and the staff were so lovely and friendly.
Will definitely recommend and use again.

25 July 2025
Unprompted review
YHA logo

Reply from YHA

Dear Gillian, thank you for reviewing your stay at YHA Chester Trafford Hall. We are very pleased to hear you enjoyed your stay with us and that our hostel team fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 1 out of 5 stars

AWFUL!

Went to YHA Langdale in Ambleside for my residential. IT WAS ABSOLUTELY AWFUL! Food was awful, I mean it shows when my friend threw it up. The building looked dodgy and there was cracks in the walls EVERYWHERE!!! Don't waste your money on YHA.

14 July 2025
Unprompted review
YHA logo

Reply from YHA

Dear Sam, thank you for reviewing your recent stay at YHA Langdale. We are very sorry to hear this stay did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Rated 1 out of 5 stars

YHA London Oxford Street

Although centrally and conveniently located, the room my son and I stayed in ( room 34) was SO unbearably hot,it was to all intents and purposes unuseable. The window in the room only opened approximately 6 inches. . The fan provided simply blew around hot air. After a second night without any sleep, no alternative room available, we simply abandoned abandoned the room and our plans.. Perhaps the same room in the winter might be better..
..The friendly staff are aware that this is a long standing and ongoing issue.
..If you are able to tolerate sleeping in an oven,then I actually recommend room 34,or the top floor of this building. Otherwise bypass It's still not exactly cheap

12 July 2025
Unprompted review
Rated 3 out of 5 stars

Staying at the yha in York

Staying at the yha in York. The building is looking shabby, flaking paintwork in places. The wifi only works in reception, not in the room. Also.... sign outside says tea and cake £2. When I asked at the desk the deal is actually buy any cake get a hot drink for £2. The member of staff did explain but they are waiting for a new sign to be delivered. Also charging £5.95 for one slice of cake is a rip off....the food is good but expensive. The staff are really helpful but the place is definitely looking shabby. Its a shame as we have stayed here quite a few times before.

4 July 2025
Unprompted review
YHA logo

Reply from YHA

Dear Michelle, thank you for reviewing your recent stay at YHA York. We are very sorry to hear this stay did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Rated 5 out of 5 stars

A Five-Star "No Vacancy" Experience!

Well, I tried! I rolled up to YHA Castleton Losehill Hall hoping for a cozy bed, only to find they were fully booked. And yet, somehow, I'm still giving them five stars. Why? Because even without a room, their hospitality was so warm and welcoming, it almost felt like I did stay the night!

The staff were incredibly lovely, helpful, and went above and beyond to suggest alternatives, all with genuine smiles. It's rare to leave a place without having experienced its primary service and still feel this impressed. Clearly, they've mastered the art of making guests feel valued, even when they can't accommodate them.

If this is how good they are when they're full, I can only imagine the magic they work when they actually have a room for you. I'll definitely be trying to book again – this time, much further in advance! Top-notch people, top-notch vibes.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

YHA Borrowdale. Excellent all round!

Pitching my tent was excellent on flat ground with plenty of space. The atmosphere of the hostel was excellent and the staff were very helpful, friendly and accommodating. Facilities (food, showers, toilet, drying room, self catering kitchen etc) were very good. Superb stay

10 April 2025
Unprompted review
YHA logo

Reply from YHA

Dear RobL, thank you for reviewing your stay at YHA Borrowdale. We are very pleased to hear you enjoyed your stay with us and that our hostel and staff fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 1 out of 5 stars

Booking with YHA can be a mess and end up with Hostelworld. Refund not received

I paid a 25% returnable deposit to book one night on YHA Ambleside website and the booking somehow ended up on Hostelworld. I had to cancel the booking and expected my deposit back. I didn't receive a refund from Hostelworld and I was then also charged the remaining fee for the room that we had cancelled. I called YHA who said I would have to contact Hostelworld for the 25% and the remainder would come from YHA!! I then called Hostelworld who apologised and refunded my deposit. No refund came from YHA and I had to call again to eventually get everything back.

To cap it all!! I've just received my phone bill and was charged 45p for my call to Hostelworld which is in Ireland! All a total mess and has put me off EVER staying with YHA again.

9 February 2025
Unprompted review
YHA logo

Reply from YHA

Dear Heather, thank you for reviewing your recent booking for YHA Ambleside. We are very sorry to hear this booking has not met your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Rated 3 out of 5 stars

No reschedule possible only cancellation and rebooking

Make sure you are absolutely 100% definite on dates before booking. I booked a brief trip then the next morning found out a colleague on my team had already booked the same dates as leave, so I had to reschedule. Lost out on 20% of the booking cost because rescheduling 6 months before the trip is penalised just as much as outright cancellation with only 1 day of notice

(I discussed with their customer services. There is a grace period of 24 hours, any rescheduling after that is counted as cancellation).

3 March 2025
Unprompted review
YHA logo

Reply from YHA

Dear Katie, thank you for reviewing your recent booking with YHA. We are very sorry to hear that your booking experience did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Rated 3 out of 5 stars

Terms & conditions changed

I used the youth hostel after my mum died, while waiting to be allowed to move into the property. It went really well at first, but then, I used the promotion code on the website. I did not realise terms & conditions changed over Christmas, you can no longer change or cancel booking with 80% refund. I booked 13 weeks for 3 nights a week, lost all my money. I was speaking highly of it. But never again.

9 January 2025
Unprompted review
YHA logo

Reply from YHA

Dear Jennifer, thank you for reviewing your recent booking with YHA. We are sorry to hear our Terms and Conditions have not met your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Rated 5 out of 5 stars

Very pleasant stay.

I never really write reviews. But made sure I found the time to write this. YHA Bath was an absolute delight. Our family ( 2 adult and 3 children) havent used a hostel for a while and we thoroughly enjoyed our stay. Very relaxing, staff were very accomidating and friendly and kids felt safe enough to move around the hostel on their own with confidence. Nice views and very pleasant walk into the city. Highly recommend.

6 January 2025
Unprompted review
YHA logo

Reply from YHA

Dear Rebecca,
Thank you for reviewing your stay at YHA Bath. We are very pleased to hear you enjoyed your stay with us and that our Hostel and staff fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Good value for money

My husband, son and I recently stayed at the Lee Valley hostel. The location is great if you want to visit central London; they offer free parking and the local train station is just down the road. We explored the local country park which was great for walking and observing the local wildlife.

We booked a triple bedroom with en-suite facilities and were very pleased. The self catering kitchen was great for preparing our evening meal and the cooked breakfast was delicious. Great value!

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Another wonderful stay at a YHA hostel

Another wonderful stay at a YHA hostel, this time at Eskdale. A little jewel of a place, a haven at the end of the valley. Lovely, comfortable stay & beds & bathroom facilities, lovely staff, lovely food & drink. What more can one ask for. The staff were / are welcoming, friendly and helpful. Will definitely be returning.

30 October 2024
Unprompted review
YHA logo

Reply from YHA

Dear Mr Faria, thank you for reviewing your stay at YHA Eskdale. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

YHA LONDON LEE VALLEY IS GREAT PLACE

YHA LONDON LEE VALLEY IS GREAT PLACE. DRIVE FROM STANSTED AIRPORT 45MIN. OWERGROUND STATION (CHESHUNT) IS LESS THEN 5 MIN WALK
AND YOU CAN REACH CITY CENTRUM IN ABOUT 20MIN. PARKING IS FREE. VERY GOOD BREAKFAST.

21 October 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

YHA Whitby refused to refund me after they asked me to cancel due to an error with my booking saying that they didn’t have any spaces left. It was an error that THEY clearly made. I understand they have a ‘no refund policy’ (despicable if you ask me!), but by rights I should be entitled to one under the circumstances. On the plus side, this booking with YHA was only a last resort after my last visit with what looked to me more like an asylum and am relieved to have since secured a much better accommodation.

22 October 2024
Unprompted review
YHA logo

Reply from YHA

Dear Anthony, thank you for reviewing your recent stay at YHA Whitby. We are very sorry to hear this stay did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Rated 5 out of 5 stars

YHA Berwick upon Tweed

YHA Berwick upon Tweed
Great stay in every respect. Easy to book, and clear communications received prior to arrival. Staff were courteous, friendly, humorous and helpful. Room (private with en suite in a converted granary) was cosy , clean and had all the basics that one needs, the bed was comfortable and warm. Continental breakfast was very good value. Would definitely stay again.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Autumn holiday at YHA Cheddar - delightful

After 5 nights at YHA Cheddar in Somerset our stay was excellent. Location was superb for access to Wells Glastonbury and Bath was an hour by car. Staff went the extra mile, position of hostel beside primary school playground an added delight at play time.
Annexe adjacent to hostel had a self catering kitchen and dining area , both spotless bright and warm . Sufficient toilets and showers although a sink in our bedroom would be good.

9 October 2024
Unprompted review
YHA logo

Reply from YHA

Dear Miss Maggie Lowry, thank you for reviewing your stay at YHA Cheddar. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

YHA Borrowdale, Cumbria

YHA Borrowdale in the Lake District......fantastic, wholesome, clean, good food, excellent staff, wonderful location, child friendly.
Tucked away in the warm embrace of nature with the tumbling River Derwent weaving its way through the landscape within a two minute walk....
What more could you ask for?

28 August 2024
Unprompted review
YHA logo

Reply from YHA

Good Morning, thank you for reviewing your stay at YHA Borrowdale. We are very pleased to hear you enjoyed your stay with us and that our customer service, location, and cleanliness fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

All good at YHA Swanage very nice…

All good at YHA Swanage very nice hostel, very clean, helpful staff

31 August 2024
Unprompted review
YHA logo

Reply from YHA

Dear Richard, thank you for reviewing your stay at YHA Swanage. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look