I was impressed how easy Yeti made it to send back and receive a new cooler!! Sent a few pictures of the defective lid on my cooler and received email within a day with return details. Yeti truly stan... See more
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The zipper on my cooler was getting snagged around the front corner making it difficult to open and close(It is approximately 2 1/2 years old). I emailed a pic to Yeti showing the problem area. They... See more
I never write reviews on products then again I never had this kind of experience with something we had for many years with no issues and normally you have to jump through so many hoops you just give u... See more
Yeti is always prompt and efficient with any warranty claim I have ever done. Their warranty is why I stick with them for all of my rugged gear - water bottles, coffee cups, coolers, tote bags and mor... See more
Company details
Written by the company
Roy and Ryan Seiders founded YETI in 2006 based on a deep love for the outdoors and the belief that if something doesn’t work, fix it. And if it doesn’t exist, build it. Since then, we've been designing products that last for generations, get you out into the Wild, and keep you there longer. The coolers Roy and Ryan grew up with couldn’t meet the demands of serious anglers or last in the relentless Texas heat. So they made their own – designing the legendary Tundra® with enough insulation to keep ice for days and durability to last a lifetime. We’ve expanded into other products and categories since those first coolers, but our bull-simple approach to design hasn’t changed. Focus on quality. Design for durability. Never cut corners on form or function. It’s the same philosophy we’ve used to make drinkware, soft coolers, chairs, bags, cargo and more. Built for the Wild™ means it’s built to last. From hog hunts to happy hours and the backcountry to back stage, our products have been embraced by communities and outdoor pros across the world all connected through a single common thread – that the gear you rely on should never let you down.
Contact info
Austin, United States
- https://www.yeti.com/contact-us.html
- yeti.com
4.5
Excellent
22K reviews
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I placed the order for multiple…
I placed the order for multiple different items & sizees like a water bottle. Coffee mug, food jars with customization. I received all of them perfectly. The quality of the item is very good. All of the items were double-wall insulated.i like the product quality. That's why I ordered a total of 8 different products from them.
28 September 2026
Awesome gift idea…
I’ve placed multiple personalized orders with Yeti and have been extremely happy with every order. I highly recommend this product for an awesome personalized gift.
28 September 2026
Always the best!
5 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ok experience
Initially didn't send the return label, had a to ask a couple times. Really wish simple returns could be handled in store.
5 October 2026
Reply from YETI
Hi there,
Thank you for sharing your feedback. We appreciate your patience in following up for your return label. We would love to allow warranty returns at YETI retail stores; however, they are currently not equipped to handle this flow at this time. We hope to further explore options in the future to allow more flexibility.
Awesome costumer service and warranty…
Awesome costumer service and warranty claim resolution. I appreciate a brand that stands by its products.
7 September 2026
Excellent replacement policy!
28 September 2026
Easy warranty claim process
Easy warranty claim process. they sent me a new item when they said they would. 5 stars.
28 September 2026
Great product snd great product support!
23 March 2026
I absolutely love YETI
I absolutely love YETI. Their products are top notch. I got a 32 oz Rambler for my water, and a 20 with the magnetic lid for my coffee. Also, they had a special on free personalization. I had that on both and I love them.
10 August 2026
Yeti was amazing throughout the…
Yeti was amazing throughout the warranty claim and return process!
5 October 2026
The whole experience was very simple
The whole experience was very simple. I was not aware of the warranty until I was talking to a friend. The instructions were very clear and return was handled promptly. Unfortunately for me this wasn’t the first Yeti cooler I have had a broken zipper. I just don’t know I had a warranty
5 October 2026
Customer service was very helpful and…
Customer service was very helpful and worked to provide a resolution that met my expectations.
5 October 2026
Hello
Hello
I talked to someone about a lid that was broken. They were very nice to replace it for me . Thank you very much.
28 September 2026
Excellent service
5 October 2026
Service with a Smile…
The warranty process went very smoothly. The products are top quality but the service was superior.
1 December 2025
Warranty Claim
Overall, I’m happy to see YETI stand behind its products and honor its warranty. However, the claims process was a little clunky, starting with AI and then having to work with two different representatives to resolve the claim.
I was disappointed that my original color was no longer available, and unfortunately, I’m not a fan of the replacement color. The small pictures provided during the selection process didn’t accurately convey what the color would look like in person.
I appreciate YETI honoring the warranty, but the process and replacement options could use some improvement.
5 October 2026
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