I was impressed how easy Yeti made it to send back and receive a new cooler!! Sent a few pictures of the defective lid on my cooler and received email within a day with return details. Yeti truly stan... See more
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The zipper on my cooler was getting snagged around the front corner making it difficult to open and close(It is approximately 2 1/2 years old). I emailed a pic to Yeti showing the problem area. They... See more
I never write reviews on products then again I never had this kind of experience with something we had for many years with no issues and normally you have to jump through so many hoops you just give u... See more
Yeti is always prompt and efficient with any warranty claim I have ever done. Their warranty is why I stick with them for all of my rugged gear - water bottles, coffee cups, coolers, tote bags and mor... See more
Company details
Written by the company
Roy and Ryan Seiders founded YETI in 2006 based on a deep love for the outdoors and the belief that if something doesn’t work, fix it. And if it doesn’t exist, build it. Since then, we've been designing products that last for generations, get you out into the Wild, and keep you there longer. The coolers Roy and Ryan grew up with couldn’t meet the demands of serious anglers or last in the relentless Texas heat. So they made their own – designing the legendary Tundra® with enough insulation to keep ice for days and durability to last a lifetime. We’ve expanded into other products and categories since those first coolers, but our bull-simple approach to design hasn’t changed. Focus on quality. Design for durability. Never cut corners on form or function. It’s the same philosophy we’ve used to make drinkware, soft coolers, chairs, bags, cargo and more. Built for the Wild™ means it’s built to last. From hog hunts to happy hours and the backcountry to back stage, our products have been embraced by communities and outdoor pros across the world all connected through a single common thread – that the gear you rely on should never let you down.
Contact info
Austin, United States
- https://www.yeti.com/contact-us.html
- yeti.com
4.5
Excellent
22K reviews
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Great customer service!
Great customer service!! Yeti definitely stands behind their product.
5 October 2026
The colors do not hold up well in…
The colors do not hold up well in dishwasher despite it being dishwasher safe
12 October 2026
Yeti stands behind their products
Yeti stands behind their products. If something isn’t right, the customer care team is very helpful and you are getting the perfect product in return. High quality. Great colors :)
12 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not helpful with the warranty claim
Not helpful with the warranty claim. Never ended up receiving the new cup when mine was rusting.
12 October 2026
Reply from YETI
Hi Alexis,
Thank you for reaching out. It looks like you chose the expedited option for your exchange to have your replacement sent first; however, we never received your method of payment to hold on file to process that replacement.
Please provide your method of payment using the payment link that we previously sent to you. Let us know if you have any questions, or need it resent again.
Fast shipping
5 October 2026
The best customer service ever!
5 October 2026
Easy to work with
Easy to work with, process was super easy and the response was fast.
12 October 2026
Prompt response and great service
Prompt response and great service. The edge of my little tumbler had failed and rusted and yall accommodated me with a replacement.
5 October 2026
You should offer an advance replacement…
You should offer an advance replacement option. You guys are great at taking care of your customers but the process takes too long.
5 October 2026
Reply from YETI
Hi Charlie,
If you would like to have your warranty replacement shipped out prior to you returning your item, you can request this by expediting your claim. Please let our team know if you are interested in this option if you have a future claim.
Customer service
Customer service. Yeti taking ownership of the product and not “negotiating” with the customer.
5 October 2026
I liked how my yeti was replaced when…
I liked how my yeti was replaced when the color started to peel, just a little disappointed I couldn’t get the same color.
12 October 2026
I never received the new bottle
I never received the new bottle. I finally had to purchase a different brand. Im disappointed that the ice wont stay frozen in the original bottle initially. I’ll never purchase a yeti again.
12 October 2026
Reply from YETI
Hi Dedria,
Thank you for reaching out. It looks like you opted to expedite your exchange to have your replacement sent first; however, we never received your method of payment to hold on file to process that replacement.
Please do so using the payment link we previously sent via email. If you need it resent, let our team know.
Replacement colors undesirable
It is nice that I can get a replacement for a damaged product. I didn’t like that I could not get the same color as a replacement though. When given a choice of another color, I was limited to a few undesirable colors left in stock or the option to wait for newer colors that were more desirable until they were 30 days old. I feel that was stupid rule. It’s not my fault you didn’t have my original color available anymore.
12 October 2026
It was a hit
Ordering is easy the product is well built i am a yeti “fan boy” I own two cups my self this was a gift for my girl and she loves it
12 October 2026
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