I was impressed how easy Yeti made it to send back and receive a new cooler!! Sent a few pictures of the defective lid on my cooler and received email within a day with return details. Yeti truly stan... See more
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The zipper on my cooler was getting snagged around the front corner making it difficult to open and close(It is approximately 2 1/2 years old). I emailed a pic to Yeti showing the problem area. They... See more
I never write reviews on products then again I never had this kind of experience with something we had for many years with no issues and normally you have to jump through so many hoops you just give u... See more
Yeti is always prompt and efficient with any warranty claim I have ever done. Their warranty is why I stick with them for all of my rugged gear - water bottles, coffee cups, coolers, tote bags and mor... See more
Company details
Written by the company
Roy and Ryan Seiders founded YETI in 2006 based on a deep love for the outdoors and the belief that if something doesn’t work, fix it. And if it doesn’t exist, build it. Since then, we've been designing products that last for generations, get you out into the Wild, and keep you there longer. The coolers Roy and Ryan grew up with couldn’t meet the demands of serious anglers or last in the relentless Texas heat. So they made their own – designing the legendary Tundra® with enough insulation to keep ice for days and durability to last a lifetime. We’ve expanded into other products and categories since those first coolers, but our bull-simple approach to design hasn’t changed. Focus on quality. Design for durability. Never cut corners on form or function. It’s the same philosophy we’ve used to make drinkware, soft coolers, chairs, bags, cargo and more. Built for the Wild™ means it’s built to last. From hog hunts to happy hours and the backcountry to back stage, our products have been embraced by communities and outdoor pros across the world all connected through a single common thread – that the gear you rely on should never let you down.
Contact info
Austin, United States
- https://www.yeti.com/contact-us.html
- yeti.com
4.5
Excellent
22K reviews
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The team at Yeti was very thorough and…
The team at Yeti was very thorough and very helpful. The return process went seamlessly, and I received my replacement Yeti arrived when stated.
28 September 2026
May use AI-assist with repliesRead more
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Wrong address
Warranty item was sent to an address I had over 10 years ago. Not sure how that is even on file still. I did not get my item.
5 October 2026
Reply from YETI
Hi Valentine,
It looks like an additional replacement has already been ordered to your correct shipping address. Apologies for our initial oversight in using an old address listed on your account.
Easy Exchange
Exchanged a backpack cooler with a busted zipper, for a new slightly smaller backpack cooler (original cooler no longer available) with no zipper. Process was easy, and yeti stands by their product.
28 September 2026
Everyone was so helpful and…
Everyone was so helpful and instructions were very clear and delivery was prompt. It was a great experience.
5 October 2026
Yeti Appreciates The Customer
I had an opportunity with a product and the company fixed it without 800 hoops to jump through in order to get it fixed and I appreciate the trust they give in their customers.
5 October 2026
My yeti water bottle was leaking
My yeti water bottle was leaking. Warranty department sent me a partial lid replacement. Still leaked I requested the other part of the lid. But was sent the same part again. Still leaked so requested a new water bottle replacement. Was required to send the leaking one back. Kept receiving messages that it wasn’t received yet even though tracking showed it delivered weeks ago. Finally was able to talk to someone who could mark it as arrived so I wasn’t charged for the replacement. Took several months to resolve. Not the best customer service. I do have a water bottle that doesn’t leak again. But it wasn’t a very smooth or efficient process.
5 October 2026
Reply from YETI
Hi there,
Thank you for detailing your recent experience with our team and apologies for the bumps you encountered in getting your replacement processed quickly.
We have shared this feedback with the appropriate teams to further look into.
Excellent job
5 October 2026
Reply from YETI
Hi there,
Thank you for leaving a review. If you need anything more specific, please let us know.
The reply from customer service was…good if a little slow
The reply from customer service was good but kinda slow response time. I first asked to just get a replacement lid, mine was leaking. They eventually said they couldn’t do that. So I had to choose a different color (not my favorite) Got the exchange done but unfortunately this lid leaks as well ☹️ I gave up the color I like and it still leaks.
Overall the process was smooth if a little lengthy and it was handled professionally.
21 September 2026
Reply from YETI
Hi Cheryl,
Thank you for providing feedback around your recent warranty experience. We'll be sure to pass this along to the appropriate team.
If you're continuing to see a leak with your Straw Cap, please let our team know so that we can further troubleshoot with you.
My claim was quickly processed and I…
My claim was quickly processed and I received my replacement quickly. I was pleased with this resolution.
5 October 2026
Great warranty claim process!
5 October 2026
Great customer and easy process
5 October 2026
Products I need and I buy are A-1
Products I need and I buy are great. I l;opve the colors and end up buying them all. The customization is GREAT. I love YETI... Easy website. Very clear and precise. You can't go wrong.
5 October 2026
Easy to make returns and fast shipping…
Easy to make returns and fast shipping with new items.
5 October 2026
I tried to complete the warranty claim…
I tried to complete the warranty claim and I had to wait for the return UPS label, and that’s what delayed me sending back my Yeti. I received the return information. Your Return Information:
Your Return ID:
REF #: 820031458
Items returned: 21071507524
PO: # RMA-12683425
I was waiting to receive the UPS label and finally emailed to receive it and when I did I was getting ready to send it back, when I got an email saying the time to return had run out.
5 October 2026
Reply from YETI
Hi Pedro,
Your claim is still open, and you can certainly return your bottle now using the same return labels if you would like. Apologies for our confusion with your return reminder emails.
Yeti will always be worth the price.
Yeti is always prompt and efficient with any warranty claim I have ever done. Their warranty is why I stick with them for all of my rugged gear - water bottles, coffee cups, coolers, tote bags and more. I should be a brand ambassador I have so many yeti products!!!
5 October 2026
Yeti customer service was very helpful…
Yeti customer service was very helpful when we had an issue with our cooler. I was impressed with the process and support. Thank you!
28 September 2026
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