The colour faded on my face after I washed twice which wasn’t the case when I bought it during pandemic.quality is bad n I regret buying 10 pieces.just tried black colour.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
These masks are amazing. i am a freelance musician and these are the first masks I have found during COVID 19 that do not steam up my reading glasses. The transparency allows the singers and players... See more
Company replied
I am in my 80s and have a serious heart condition plus a leaking mitral valve. To wear a mask was proving to be almost impossible as unable to breathe and raising heart rate, Our daughter in the... See more
What a fab product! I was recommended Xula masks by a speech therapist at my daughter’s school, because I run baby and toddler classes, need to wear a mask, but also need to be able to breath to sing,... See more
Company details
Written by the company
XULA the next generation, certified, see through, reusable mask. Independently tested in accordance too EN14683:2019+AC:2019 (same level as PPE) XULA is an ideal fit for all types of facial features, the light and comfortable innovative transparent nanopores fabric have been designed to filter particles (such as microorganisms/viruses) and not gases (such as oxygen), offering high breathability whilst remaining extremely effective providing 95% bacterial, 95% particle and 96% aerosol filtration protection to the wearer. XULA masks are also coated with HEIQ VIROBLOCK, an effective Swiss antiviral technology which kills 99.99% of bacteria and harmful viruses, allowing XULA masks to boast ‘best in class’ antibacterial, virus & microorganism protection, whilst the water-repellent, anti-fog fabric means no more issues with your glasses steaming up.
Contact info
Unit B1f, Fairoaks Airport, GU24 8HU, Chobham, United Kingdom
- xula@magnifybrands.co.uk
- xula.co.uk
3.9
Great
128 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
* * * * * A H U N D R E D S T A R S * * * * *
Life-changing!
Looks great, glasses don't steam up and doesn't cling to the face so you can breathe properly and wear your lippy.
Quite evangelical about them, actually. I've already bought five - some as presents - but have to take them out of the rather depressing medical packaging.
If they got the design right, they could get into in every cool shop and honestly deserve to. Xula could always call me. That's what I do.
15 October 2021
Reply from Xula
Hi Debi,
Many, many thanks for taking the time to write such a wonderful review of XULA and to hear how you are benefiting from all the advantages they bring people. Our packaging is designed by our manufacturer in Spain but if you write to us via our website, we can perhaps insitgate a conversation. Kind regards, The XULA team.
Great!
Really pleased with this mask but am a little worried that it does not offer as much protection as a full face mask. But in closed spaces with some distance from others such as in classrooms it is perfect, comfortable and easy to wear for long periods.
12 October 2021
Reply from Xula
Hi Martin, many thanks for taking the time to review your XULA purchase. We are pleased to hear you are happy with your mask and we fully appreciate that it's sometime hard to comprehend that the XULA mask offers more protection than any standard cloth mask and as much protection (95% bacterial) as type I PPE. We are proud to be able to state this and showcase a 'next generation' of face mask that helps so many different people in so many areas of society. Kind regards, The XULA team
Useful, comfortable, prompt arrival
Arrived so promptly, I was astounded, came the very next day after I ordered it which was especially appreciated as I was ordering for work reasons and was worried about whether it would come in time. A comfortable, sturdy and really useful mask which I purchased because I facilitate training sessions and workshops and think it's important that people can see my whole face when I do so. I've had compliments and it is comfortable to wear for longer periods. Do consider getting one to support people who lip-read and use whole face for communication - if you're a trainer, a workshop leader or a teacher, this is a great investment.
11 October 2021
Reply from Xula
Dear Kate, thank you so much for your kind review and highlighting specific examples of where a XULA mask can make such an important and neccessary difference to a specific demographic, one (along with many others) which have been somewhat forgotten by the need for face coverings. We are proud to support so many SENCO's in schools and education environments as well as people for the DHH (deaf hard-of-hearing)community. If we can be of any further help in the future please do get in contact. Kind regards, The XULA team
Excellent product
The only mask I have found which is comfortable to wear and doesn't stesam up my glasses. I bought one to try and will definitely be buying more in future.
Also very impressed with the speed of delivery
9 October 2021
Reply from Xula
Thanks you Anne for taking the time to review your XULA purchase. We are so happy to hear the positive difference it is making to you and others around you. We'd be delighted to help you again in the future. Kind regards, The XULA team.
Reply from Xula
Thank you for taking the time to review your XULA purchase. We hope you are pleased and enjoying the many benefits they bring to everyone and love hearing the varying parts of people's lives where their mask makes a positive difference. Kind regards, The XULA team.
Excellent speedy service
6 October 2021
Reply from Xula
Thank you for taking the time to review your XULA purchase. We hope you are pleased and enjoying the many benefits they bring to everyone. Kind regards, The XULA team.
the masks arrived quickly
the masks arrived quickly, and are very comfortable to wear, I forget I have one on! Easy to breathe through, and much easier to talk to people.
5 October 2021
Reply from Xula
Dear Lis, many thanks for taking the time to review your XULA mask and we are delighted to hear you are experiencing the many benefits it brings. Kind regards, The XULA team
Not clear enough for lip-reading
The mask fits well and comfortable. I bought it so my mouth can be seen well when talking to students. The pictures and the video gave me the impression this will be the case. Unfortunately, my mouth can hardly be seen and the mask is therefore of no use for me.
22 September 2021
Unprompted review
Reply from Xula
Thank you for taking the time to review XULA. We are sorry to hear that your mask has not met your expectations which we are surprised by as we currently supply XULA masks to over 500 schools and further education facilities throughout the UK used by SENCO's for their students, as well as deaf and hard-of-hearing charities who use them to support their communities, all of whom give us wonderful feedback on the positive difference they are making. Kind regards, The XULA team
Really pleased with my masks
Really pleased with my masks, I can finally breathe properly and my glasses don’t fog up anymore, thank you Xula 👍
17 September 2021
Reply from Xula
Good morning Lynette, thank you for making the effort to review your XULA mask. We are delighted to hear you are pleased with your purchase and the benefits they bring. Kind regards, The XULA team
Very fast delivery and product arrived…
Very fast delivery and product arrived in perfect shape. It’s very breathable and I think will be great for teaching!
11 September 2021
Reply from Xula
Hi Sarah, many thanks for taking the time to review your XULA mask. We are so pleased to hear you are happy and appreciate the many benefits they bring, not least in a teaching environment where hearing impaired rely so much on facial communication (lip reading) as well as many others. We supply SENCO's all over the UK and Europe. Kinds regards, The XULA team.
Very comfortable mask and easy to breath.
Received my mask today. I found it very comfortable to wear. My glasses did not steam up and the thin material let's air in but prevents germs. It is also waterproof. I like the idea that people can see me smile at them.I ordered large and am Glad I did, as they are not very big made. I am happy with my purchase.
10 September 2021
Reply from Xula
Thank you very much for taking the time to review your XULA purchase. We are so pleased to hear you are happy with your mask and the many benefits it brings to people. We note your comment on sizing and will continually look at improving our offering in terms of understanding. Kind regards, The XULA team.
It feels very artificial and is hardly…
It feels very artificial and is hardly see through. A waste of money - I will not be wearing it.
7 September 2021
Reply from Xula
Dear Susan,
In terms of your product concerns, XULA are manufactured & comply with current European regulations UNE0065 & European Law CWA17553, in addition XULA have been tested by Amslab a leading, EU approved, independent European testing facility, who confirm XULA deliveries:
• Bacterial filtration efficiency (BFE): >= 95% tested in accordance with & deliver the same level of protection as type1 PPE
• Aerosol filtration efficiency: >= 96% (Aerosol tests have been carried out in monodisperse and polydisperse characterized by a sufficient concentration of particles of (3 + 0.5) + μm)
• Particle filtration efficiency: >= 95% (Filtration of particles 0.3 microns in diameter and larger)
• Facial adjustment: >= 95%
• Breathability: < 1 Pa/cm2 (limit to surpass 60 Pa/cm2, the lesser number the better – XULA delivers best in class breathability)
• Water-repellent fabric: ability to absorb moisture preventing condensation from settling on the user.
• HEIQ VIROBLOCK coated: Effective Swiss antiviral technology which kills 99.99% bacteria and harmful viruses such as SARS & Coronavirus https://heiq.com/products/functional-textile-technologies/heiq-viroblock/
• Full independently certified : official certification attached
In terms of visibility we successfully supply over 500 schools, charities and organisations who cater for those with learning & hearing disabilities who use our mask to communicate clearly on a daily basis. We are also proud, approved partners of MENCAP https://www.mencap.org.uk/xula-transparent-masks the UK's leading charity for individuals with learning disabilities.
For further information on the specifications of our products please visit our website; https://xula.co.uk/pages/certifications where test reports can be downloaded. Thanks to advance technologies XULA are able to deliver safe, practical, reusable, sustainable masks.
Best regards
XULA UK
Best mask ever
Best mask ever! Glasses don’t steam up and doesn’t get too hot. Feels like you aren’t wearing a mask and people can actually see you smile!
7 September 2021
Reply from Xula
Good morning Pauline, just a quick reply to thank you for taking the time to review XULA. We have a number of glass wearers in our offices and they too are delighted with the many benefits their XULA masks bring, not least that annoying steaming up problem. Kind regards, XULA UK
Great service fast delivery and a great…
Great service fast delivery and a great product
6 September 2021
Reply from Xula
Thank you for taking to the time to review your XULA mask Gwen, we are pleased to hear you are happy with your choice. Kind regards, the XULA team
Love the facemask
Love the facemask. I'm a facepainter, so needed a mask that would not steam up my glasses, was comfortable to wear for 6 hours and wasn't claustrophobic! This was perfect. It was also delivered on time! 5 stars from me 😁
6 September 2021
Reply from Xula
Many thanks for your kind review Lucy, we are delighted to hear how your XULA mask has helped you. Kind regards, the XULA team
Jury still out
Jury is still out as to whether this mask gives good protection.On website it reads:95% particle and 96% aerosol filtration protection to the wearer.Allowing XULA masks to boast ‘best in class’ antibacterial, virus & microorganism protection, whilst the water-repellent, anti-fog fabric means no more issues with your glasses steaming up. ON BOX it reads Antibacterial water-repellent fabric,it does NOT mention Virus or Microorganism protection? Why? IN VERY SMALL PRINT:Warning: This is not a medical device or Personal Protective Equipment.
This is intended for use by a population without symptoms of illness. WHERE DOES IT STATE THIS ON WEBSITE? After receiving 1st mask, I was worried about how fine it was. I sent an email to Xula UK asking confirmation of how much protection it gave, as have cancer & low immune system & returning to work/Special Needs School.Nobody has even bothered to answer me. Mencap clearly supports Xula mask, I rung, asked Mencap was Xula mask genuine & would it afford me protection and was told yes.As I was desperate for a mask that would give me protection, I ordered two more, aware not used in medical setting and would not give me as much protection, but wording on website gives impression will give you good protection from Viruses etc?! Mencap work with special needs, so I thought it was probably one of the best masks to get. Wore Friday, but after reading boxes I am extremely worried, and glasses did fog up a little. 2nd Order, I ordered Xula 2 Black, I thought this means you get two in box, but there is only one (needs to be made clearer), paid for next day delivery on 1st order, but did not arrive till following day. Emailed to ask why and was told to track it!! Why? Still a day late?! Not impressed with customer services, jury still out on mask, it is nicer to wear, more breathable, then other mask. Just worried about how much protection it gives.
With regards to Xula reply
Thank you Xula for your prompt reply and emails. Thank you Xula for answering, the question: Why anti-virus is not on the box. This increase my confidence in the protection the mask gives.
The email and information sent on the 27th was never received, not in my inbox, spam or any other folder. Thank you for sending a copy of that email and information today. The information was useful and informative.
5 September 2021
Reply from Xula
Dear Kylie,
I have checked with our customer service team and I can see they sent you a detailed response to your initial enquiry on 27.08.21 at 11.12am. In which they provided a Royal Mail screen shot confirming proof of postage, explaining that your item had been sent out express delivery, explaining, in terms of deliveries our hands are tied as we are very much relying on RM to deliver on 'their' promise - all tracking details were also provided at this time. As we didn't hear back we presumed everything was in hand.
In terms of your product concerns, our team also provided you with a great level of detail, explaining that XULA are manufactured & comply with current European regulations UNE0065 & European Law CWA17553, highlighting the key specifications such as:
• Bacterial filtration efficiency (BFE): >= 95% tested in accordance with & deliver the same level of protection as type1 PPE
• Aerosol filtration efficiency: >= 96% (Aerosol tests have been carried out in monodisperse and polydisperse characterized by a sufficient concentration of particles of (3 + 0.5) + μm)
• Particle filtration efficiency: >= 95% (Filtration of particles 0.3 microns in diameter and larger)
• Facial adjustment: >= 95%
• Breathability: < 1 Pa/cm2 (limit to surpass 60 Pa/cm2, the lesser number the better – XULA delivers best in class breathability)
• Water-repellent fabric: ability to absorb moisture preventing condensation from settling on the user.
• HEIQ VIROBLOCK coated: Effective Swiss antiviral technology which kills 99.99% bacteria and harmful viruses such as SARS & Coronavirus https://heiq.com/products/functional-textile-technologies/heiq-viroblock/
• Full independently certified : official certification attached
We also provided key links to specific pages of our website where independent test certificates can be download. As I am sure you can appreciate with such a complex item we are limited to the amount of information we can place on our packaging, this is why our website contains such great detail, to help consumers with their purchase. As always we would be MORE than happy to have someone drop you a line and talk you through any concerns you might have. Please feel free to respond to our original email with your contact details and we will have someone drop you a line. In the meantime please be assured XULA offers consumers the very best in class levels of protection and have been tested by Amslab a leading, EU approved, independent European testing facility.
Best regards
XULA UK
Very breathable yet meets the safe…
Very breathable yet meets the safe filtering criteria. I think it looks better than other see-through designs.
2 September 2021
Reply from Xula
Many thanks for taking the time to write us a review. We hope you enjoy your XULA mask and the many benefits they bring. Kind regards, XULA UK
Reply from Xula
Many thanks for taking the time to write us a review. We hope you enjoy your XULA mask. Kind regards, XULA UK
These masks are fantastic
These masks are fantastic! They give protection while being breathable and allowing facial expressions to be seen. We have invested in the for our work team and family and have had so many enquiries and compliments about them.
24 August 2021
Reply from Xula
Many thanks for your kind review - we are delighted to hear your feedback. At a certain minimum order level, we also offer business to business rates should you wish to order more. Thank you for helping to spread the XULA word. Kind regards, the XULA team.
Reply from Xula
Hi Linda. thanks for taking the time to leave a review. We're pleased to hear you're happy with your purchase. Kind regards, the XULA team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.