they take your money for a multi year subscription then cancel, assumed an error so re-subscubscribed for 12 months, they have done it again 3 months later so i am down £100 they don't answer tickets,... See more
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Worst support ever, they dont reply to ticket requests. I tried to pay my subscription today the 12th and their website wouldnt allow payment, for the last 2 days there has been the same error scre... See more
I'v been using XSUSNET for over 3 years plus. Avoid using XSusenet. I canceled my subscription a day before renewal and got a msg confirming it. the next day they charged me. I've opened a ticket re... See more
Pisspoor service. Apart from my annual subsctiption, a year ago, they also began to deduct 15 euro monthly from my paypal account. I blocked that and sent emails and support tickets to ask for an exp... See more
Company details
Information provided by various external sources
XS Usenet - Your trusted Usenet provider since 2009.
Contact info
Stockholm, United States
- support@xsusenet.com
- xsusenet.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service is solid
The service is solid. Good speeds. Easy to set up. Excellent service.
Great service and very dependable
Great service and very dependable. Thank you guys. :-)
Great provider
Great provider. Always good reliable connections. Response from the help desk is fast within Hours and always with a good solution.
Happy to use XSUSENET
I use XSusenet to access the usenet. Because those accesses are infrequent, I have taken advantage of their free service.
My accesses have been reliable and trouble free.
On the rare occasions I have needed to contact them, I have found their customer service both prompt and helpful. You can't ask more than that.
I'm glad I found XSusenet and am eager to recommend them to my friends.
Thank you for your prompt reply
Thank you for your prompt reply. Excellent work guys.
The ticketing system leaves a little to…
The ticketing system leaves a little to be desired if you're on the free subscription, and I recently let me free subscription expire and although it said I had renewed it, it wasn't renewed, and I had to create a new account *and* select a payment method ...
However, it provides a great service, and has very rarely, if ever, been down
Excellent service and great value plans!
Support was fast and solved the issue…
Support was fast and solved the issue straight away. So 5 thumbs up for XS.
Support is abysmal
I have had this service for months, even years. I continually receive authentication errors from my newsreader (never happened with any other usenet service provider I have used). I tried to get support to resolve, but they are totally useless. After many messages, they always resort to 'create a new account.' The error was mainly a nuisance error...that is, if I ignored it downloads would still happen, but about every few months I am unable to download anything. And every time support has no clue or no ability to help.
very good news server to download
très bon serveur de news pour télécharger dans de bonne conditions. A fréquenter sans modérations !
very good news server to download in good conditions. To attend without moderation!
Most social usenet server service and a…
Most social usenet server service and a very good redundancy and speed. Dumbs up!
Very quick tech support with a solution!
I had a minor technical issue and their tech support replied to my inquiry within just a few minutes with a solution! Great service overall!
I have no issues with the platform
I have no issues with the platform. Its been working well for me sir far. All thumbs up.
Kudos to XSusenet
I sincerely applaud XSusenet primarily because of consequently offering free usenet subscriptions for the public! Most interested people do not need power user access at full connection speed loading some years obsolete stuff. The currently new assets that are available for free are the right way to go.
And regular accounts of XSusenet are quite good too - e.g. reasonable access time and speed for occasional piracy at very moderate price.
I do not understand why anybody asks for gigabit speeds and at least 5 years retention - these are least important features for usual users.
My suggestion: Combine free access to the new assets with cheap paid service or Black Friday block for the older stuff and you are well served paying just peanuts - one year downloading all you want costs no more than single menu at the restaurant.
Iit has been a while since you heard…
Iit has been a while since you heard frome me because i am on holiday for 3 months.I am back on 25 Januari. I am100 % satisfied with your service ! I would recommend this company to anyone en i will. Greatings from Holland.
very satisfied
Hello, I am very satisfied with the offer in terms of cost and performance. greetings
Never had a problem with XS Usenet
Never had a problem with XS Usenet; never had any downtime or outages and no issues at all with their service.
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