Zomato Reviews 

Zomato staff is really very bad no courtesy no response no call no email on reply after lots of reminders thru email. After long time follow up no refund from them and created lot of problems on the order. Totally harassment if book thru zomato.

We booked a table at The Nine’s Juhu through Zomato on 16 May 2026.
There were no time restirctions mentioned on the app
We had a very disappointing experience at the restaurant during our corporate dinner party. We were unexpectedly asked to vacate the table within two hours, despite there being no prior communication regarding any time restriction at the time of booking — neither on the app nor during the confirmation call.

Such important terms should be clearly communicated to customers in advance, especially for corporate gatherings and planned events. The way the situation was handled felt unprofessional and left our entire group embarrassed and dissatisfied.

What was even more disappointing was the complete lack of apology from the staff and no effort made to compensate for the inconvenience, whether through a gesture of goodwill or even a small discount.

Unfortunately, this experience has significantly affected our perception of the restaurant and its hospitality standards.

The food we order in zomato cost more, if we buy it by visiting the restaurant it will be very less compared when ordered in this app, I feel I don't want a cold food with more price

Horrible service. They send non veg when ordered veg, will send chicken biryani when ordered mutton n despite proving via pics no action n only excuse. Should shut down operations n go home

I was craving for a cake and I ordered a cake and he gave me a wrong order I told him this is not correct but he gave me it for free and he told me that to give the money and he will give the right order so I wait until 2 hours and he never come 😡😤

PLEASE DON'T ORDER FROM ZOMATO

I ordered pizza from Zomato and I got raw pizza and its quality was also very bad and its seal was broken, the pizza was very crushed, sold and was raw, I complained but it was not heard, Zomato is useless, you are, do not place any order from Zomato, my money was not refunded.

Hi Zomato Team,

I’m writing about my order placed today,

The restaurant is only ∼4 km from my location, but the order was delivered after *1 hour 20 minutes*. That’s well beyond the expected delivery time shown at the time of ordering.

When I called customer support about the delay, Pratyush answered. He read out a script saying “it takes this much time, sorry sir,” and disconnected the call without offering any real solution or compensation. I didn’t get any explanation for the delay or help with the inconvenience caused.

I’ve been a regular Zomato user and usually have good experiences, but this time both the delivery time and the support response were disappointing. I’d appreciate it if you could:
Review the support interaction and ensure agents actually address customer concerns instead of reading scripts and ending calls
Let me know what corrective action/refund/credit you can offer for this experience

I hope this can be resolved so I can continue using Zomato with confidence.

Subject: Complaint Against Zomato for Non-Delivery, Fraudulent Delivery Status & Mental Harassment

To,
The Concerned Authority,

I am writing this complaint against Zomato regarding a highly disappointing and fraudulent experience with my recent order from KFC worth ₹510.

Despite waiting for the order, the delivery rider never delivered the food to me. However, the order status was falsely marked as “Delivered” in the app. I immediately contacted customer support multiple times, but I received no proper response, no food, and no refund.

Because of this negligence and false delivery update, I was left stranded and hungry on the road late at night. This incident caused me mental harassment, inconvenience, and financial loss. It is completely unacceptable that a customer pays for food but neither receives the order nor gets a refund.

This appears to be a clear case of cheating, deficiency in service, and consumer exploitation. I strongly request strict action against Zomato and demand:

1. Immediate refund of ₹510
2. Compensation for mental harassment and inconvenience
3. Investigation against the delivery partner and false delivery update
4. Assurance that such incidents do not happen to other customers

I am also planning to file a formal complaint before consumer authorities/FASSAI and other legal forums if the issue is not resolved immediately.

Kindly take this matter seriously and provide justice at the earliest.

Sincerely,
Anil Kumar Dubey
8373043343

The delivery person left the order outdoor on the shoe rack , the food should not be left with shoes. This is very unethical

⚠️ Warning to All Restaurant Owners ⚠️

Be careful while dealing with employees from .

There are incidents where an employee collected OTP from the restaurant without proper permission and used it to activate ads/promotions. This is a misuse of personal OTP and can lead to unauthorized charges.

👉 Never share your OTP with anyone without full confirmation
👉 Always verify before approving any ads or promotions
👉 Monitor your account regularly

This type of activity is cheating and a serious security issue. Stay alert and protect your business.
employee name mr,rithish from zomzto manager tanuku loction

Title: Misleading Restaurant Listing – Same Outlet Operating Under Different Names

I had a very disappointing and misleading experience while ordering food through Zomato.

I intentionally avoided ordering from a restaurant called “Night Eat” due to a previous poor experience. While browsing, I found a different listing named “Ambur Dum Biriyani” and assumed it was a separate restaurant, so I placed my order (Order #8071539467).

However, after placing the order, I noticed that the pickup location on the map was exactly the same as “Night Eat.” To confirm, I asked the delivery partner at the time of delivery, and he clearly stated that the food was picked up from “Night Eat.”

Additionally, the packaging style and overall presentation were identical to “Night Eat,” which further confirms that both names are being used by the same outlet.

This is highly misleading and deceptive. As a customer, I made a conscious decision to avoid a specific restaurant, yet I was still served food from the same place under a different name.

This raises serious concerns about how restaurants are listed and verified on the platform. Customers rely on accurate information when ordering food, and such practices completely break that trust.

I request:
- A full refund for this order
- A proper investigation into this restaurant
- Strict action against outlets operating under multiple misleading names

This experience was frustrating and unacceptable, especially when ordering food is a necessity and depends heavily on trust and transparency.

Ordered food last night in Zomato. It took an hour and a half of waiting for the food and still I haven't received the order! Gave the order around 8:15 and waited till 10:30 and got very disappointed of waiting so I have to cancel it. The customer service was not very accommodating and helpful. They said they will refund the money immediately but when I checked the status of the refund it wasn't there yet. I got an email that they will refund the money on the 3rd of May which is ridiculous. I still have to check on it and follow it up which is another inconvenience! First of all the food was so delayed because of the problems of their delivery partner They will hire a single delivery guy for multiple deliveries! Secondary they asked you to wait till they call them and the restaurant and you end up waiting and waste your time and feeling disappointed! Thirdly they won't refund your money on time! What a disaster and horrible experience with Zomato! Swiggy is far more better. They give you quick response in queries andI address your issues fast. If you are looking for a better service, deliveries on time, and supportive or helpful customer service Please DO NOT USE ZOMATO app! You will get very disappointed and end up getting all the inconvenience!!

Garima name agent who was helping in my order to solve query and compensation very bad with services and she is very unprofessional never recommended to use zomato again poor service and bad response she is very rude and pathetic via giving response

Zomato ka experience bahut hi bekaar raha. Mere order ka refund 1 mahine se zyada ho gaya hai, lekin abhi tak process nahi kiya gaya. Multiple baar customer support se baat ki, par har baar bas delay aur excuses mile.

Itna bada platform hone ke baad bhi itni poor service aur irresponsible behaviour unacceptable hai. Agar jaldi refund process nahi hua, to main consumer complaint file karunga.

This company is getting worst day by day, these days they charge you even more in terms of platform fees from ₹10 to ₹14.90. and they say they provide free delivery till 9kms and suddenly the restaurants which was in that perimeter changes to 9.1 kms. They are proper scam. As i am far away from home and my family sometimes need the food to be ordered due to personal situation I use this once I am back the first I will happily without regret i will uninstall this useless app. The company ceos doesn't understand how a business runs and to make money so they use all the cheap tricks to make more money. Proper idiots.

Worst ever. You leave delivery instructions. Delivery partners are not trained to read them before calling. And the ratings are fake. The food we get is nowhere near the rating. Is this a massive fraud? And 'eternal' at that?

Extremely poor experience with Zomato. I received spoiled food (Sev Batata worth ₹256) with a bad smell and shared proof with the support team.

Despite this, I was only offered a ₹60 promo code. I am not asking for a full refund just ₹196 for the spoiled portion. This is completely unfair.

Also, customer support behavior was disappointing and not respectful.

If Zomato cannot ensure food quality or fair resolution, it loses customer trust. Very disappointing.

Was charged $29.05 for something I never ordered! Have notified the proper authorities. Am going to sign a complaint for fraud.

This guys are big scammers for online food order if I dint like the food if I canceled my order they not even refund and if some items are missed for that all so they'll not take responsibility if compering to Swiggy is for better in customer service

Please accept my complain
5/04/2026 I ordered combo pack and fried Chicken from chicking restaurant in zomato app
But in combo pack 2 burger not come
Then I call resturant they ignore
Than I call your help line
They also ignore and between conversation 'MS AMRITA' cut my call
She can't accept my complain
They gave me 250 to console me.
I attached all photos proof