Zocdoc Reviews 13,943

It was very easy to find our doctor and get an appointment right away

It is very easy here to make appointments and adjust them

I was having a hard time finding an in-network provider. Zocdoc was able to help me.

Great app, excellent doctors and good way to find location.

problem solved

i’m getting older, life is busy and the last thing I wanna do is struggle trying to find a doctor. Let’s be honest most of us don’t wanna go anyway Zocdoc takes the work out of spending countless hours looking for doctors. The app is user-friendly and gives breakdowns of different doctors to choose by location, specialty, etc..
I found some incredible doctors through this app

I was seen right away and the receptionist was kind and helpful at the office as soon as I walked in. The doctor was exactly right in her direction.

couldnt be more pleased with the entire experience and treatment

Staff was great. Got us in to see the doctor fast. In and out in 20 minutes.

Thank you, Zocdoc.
Thank you.

Nice job. Thank you.

I had a great experience with this service and would absolutely choose it again!

Very nice staff and clean office. Great doctor.

Found a doctor that I was looking for and they were at a doctors office in the area of the city that I frequent at least every month. So able to schedule my appointment and take care of other business on the same day.

I’ve had a deeply concerning experience with Zocdoc that raises serious ethical and operational issues for providers.

I have invested thousands of dollars into this platform with the expectation that its systems, billing practices, and policies would be applied fairly and consistently. Unfortunately, that has not been my experience.

One major issue is that Zocdoc appears to penalize providers for circumstances that are entirely outside of their control. For example, I have had multiple instances where patients booked appointments with incorrect insurance information. In one case, a patient selected Cigna during booking, but uploaded a completely different insurance card afterward. Despite this clear discrepancy, I was still charged approximately $600 for the booking, and the charge was not considered disputable.

In another instance, a patient was able to book as out-of-network despite my settings being configured specifically to prevent out-of-network appointments. This was a platform error, not user error. However, I was still charged for that booking, and I received a response stating that the charge was “not disputable.” That is extremely concerning from both a fairness and accountability standpoint.

Additionally, duplicate and erroneous bookings are not adequately addressed. I was charged around $1,000 within minutes due to a patient booking multiple appointments “by accident.” While Zocdoc may internally “flag” these users, there is no meaningful protection or reimbursement for providers who absorb the financial impact.

The broader issue is that providers are expected to pay significant fees per booking, yet there are insufficient safeguards in place to verify insurance accuracy, prevent duplicate bookings, or enforce platform settings. This creates a system where providers assume disproportionate financial risk for errors they did not cause.

Customer support has also been disappointing, particularly around billing disputes, where responses feel rigid and dismissive rather than solution-oriented.

Given the financial stakes involved, platforms like this should have stronger verification processes, clearer accountability measures, and a fair dispute resolution system. Based on my experience, those protections are currently lacking.

I would strongly encourage other providers to carefully evaluate the risks before relying on this platform.

I give it five stars

I was able to find the specialist I was looking for on the same day and was able to do so via telemedicine which was very convenient. Very helpful. The doctor was excellent.