Zocdoc Reviews 13,763

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their warmth, professionalism, and respectful approach, making every interaction pleasant. The service is frequently highlighted as excellent, with many appreciating the efficiency and ease of the overall process, from finding a doctor to booking and managing appointments. People find the platform incredibly user-friendly, streamlining the often-complex task of healthcare navigation. However, some customers also noted issues with inaccurate or misleading information, particularly regarding insurance details, which led to confusion and inconvenience. A few people reported arriving at appointments booked through the platform only to find no record of their booking, suggesting a need for direct follow-up with the provider's office.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Users describe positive interactions with service, highlighting the ease of scheduling appointments, finding... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight the ease and convenience of... See more

Booking process

People report positive experiences with the booking process, finding it quick, straightforward, and... See more

Website

Reviewers mention positive feedback about the website. Many customers appreciate the ease of use, allowing... See more

Based on these reviews

Rated 5 out of 5 stars

The staff at Walsh Gynecology is warm, friendly, and professional. Dr. Walsh is unrushed, warm, gentle, and professional. She has a wonderful bedside manner. I appreciated her care of me and felt safe... See more

Rated 5 out of 5 stars

Zocdoc helped me find a team of specialists the same day I searched for an appointment, which is unheard of in today's medical field. Zocdoc booked the appointment, the Dr 's office texted to confirm,... See more

Rated 5 out of 5 stars

From the minute we walked in the door, my 91 year old mother was treated with respect and kindness. I was not sure I would find the right person to check her eyes. So I tried Zopdoc, because of all t... See more

Rated 5 out of 5 stars

It is very convenient and time saving. Great experience. Just hope I should be informed I had several documents to sign before my first appointment. So I did not have to reschedule the first appointme... See more


Company details

  1. Pharmacy

Information provided by various external sources

Zocdoc is the beginning of a better healthcare experience for millions of patients like you. With Zocdoc, you can find doctors you love and make appointments online, instantly – no more phone calls or long wait times! But simple appointment-booking is just the start. You can also see what other patients are saying with Zocdoc reviews, stay on top of important checkups with our wellness reminders, even fill out medical forms online – just once – and use them for future appointments. And while there are many ways we work to unite modern patients and doctors, Zocdoc has just one mission: to give power to the patient. We believe there’s no better way to deliver the great healthcare experience you deserve.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dr Vergas and staff are very…

Dr Vergas and staff are very professional , kind and down to earth. So easy to talk to and understand. I feel at ease asking questions and I understand what he's explaining. I always get right in and out. Its stress free! Great job!

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Bait and Switch for consumers

ZocDoc allows clinicians to put staff under other staff for availability. While this seems like a great idea to give more options to clients, it is not executed well. Clients are not made aware enough that they are not seeing the "profiled" therapist. Also, when a client leaves a review, if the review was intended for the resource staff, it is actually placed in the "profiled" therapists account. This is for good or bad service. This feels misleading for potential new clients because they will not know if the comments are for the profiled therapist or a different one.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Today I went to Dr Derby that I found…

Today I went to Dr Derby that I found on zoc doc. I was so excited when he turned out to be awesome. So down to earth and social he fixed my feet problem. I was so worried about finding a great foot dr and I did. Staff is so nice and friendly. Very impressed with the whole experience. .

16 April 2026
Unprompted review
Rated 5 out of 5 stars

From the moment I started

From the moment I started, I felt heard, understood, and supported. They create a safe and non-judgmental space where I can openly express myself.

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Time to understand

The attendance just at the moment we arrive it was really good; I like the way they walked us through all the process until final step. The only comment I have is that I felt like everybody was in a rush and I wanted to feel more comfortable by having the time to understand better every process and every step during all consultation.

14 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look