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Zen Educate Reviews 

1,846
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 336 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff and consultants for being friendly, supportive, and genuinely helpful, consistently providing excellent communication and care. Many people appreciate the seamless onboarding process and the overall professional service provided. Reviewers also praise the user-friendly app, noting its convenience for managing availability, accepting job requests, and accessing placement information without needing constant phone calls. However, some people were dissatisfied with communication, reporting ignored calls and emails, or a lack of follow-up from consultants. A few other people also felt that work opportunities were insufficient or that compensation for travel was lacking. Additionally, some customers encountered issues during the onboarding process, specifically with DBS certificate handling and the collection of personal information.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, helpful, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction with the... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Application

People report positive experiences with the app, often describing it as easy and simple to use for managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zen are proactive and great at providing a range of supply jobs. They listen to what the teacher wants and provide different opportunities. The team are great at keeping in contact and once you hav... See more

Rated 5 out of 5 stars

The whole onboarding process has been straight forward and simple to complete. Sharon has guided me expertly throughout and has also checked on me regularly. The app is simple to use but also a great... See more

Rated 5 out of 5 stars

Working with Carew Academy through Educator Zen.I strongly agree Zen has given me an oppurtuinity to prove my potential .I do appreciate that Carew Academy has shown great interest with me and this is... See more

Rated 4 out of 5 stars

Great being able to use an app to show when you are or are not available so that you don’t have to answer calls and refuse work. Because you are unavailable. Would love to have more local schools on... See more


Company details

  1. Recruitment Service

Written by the company

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,846)

339 reviews in the last 12 months

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Rated 5 out of 5 stars

The flexibility of the work is great…

The flexibility of the work is great for me as well as the variety.
The communication with the Zen team is very efficient with the app, emails, texts and general correspondence.
There is ease with the overall system of working with them.

27 April 2026
Rated 5 out of 5 stars

Well I worked this week in amazinwas…

Well I worked this week in amazinwas all care team helpfully ,and respected my needs.i had a amazing time at wok and had a good communication with zen team Katy and all care team are helping me through trying to get me it routine of work.
Thank you so much and school was amazing staff they was treating me with respect and I was fired in eel supported children with sen .(highly functional to all different level non verbal HDhd a m and autistic children in the schools.
So thank k you so much for giving me opportunity to attend to this school and support Dear [Recipient’s Name],

I hope you are well.

I wanted to take a moment to thank you for the opportunity to work this week. My experience with the team has been very positive. Everyone in the care team has been helpful, respectful of my needs, and supportive as I continue building a routine at work. I especially appreciate the support and communication from Katy and the wider team.

I also had a wonderful experience at the school. The staff treated me with respect, and I felt well supported throughout. It was very meaningful to work with children with SEN, including those who are highly functional, non-verbal, and those with ADHD and autism. I truly valued the opportunity to support them.

Thank you again for giving me this opportunity. It has been a rewarding and enjoyable experience.

Many thanks,
Shukrije Dear [Recipient’s Name],

I hope you are well.

I wanted to take a moment to thank you for the opportunity to work this week. My experience with the team has been very positive. Everyone in the care team has been helpful, respectful of my needs, and supportive as I continue building a routine at work. I especially appreciate the support and communication from Katy and the wider team.

I also had a wonderful experience at the school. The staff treated me with respect, and I felt well supported throughout. It was very meaningful to work with children with SEN, including those who are highly functional, non-verbal, and those with ADHD and autism. I truly valued the opportunity to support them.

Thank you again for giving me this opportunity. It has been a rewarding and enjoyable experience.

Many thanks,
Shukrije from Zen educate and am TA

27 April 2026
Rated 2 out of 5 stars

Im still waiting on my dbs to come…

Im still waiting on my dbs to come through i have finished all the sign up introductions , rang the company to see whats going on and havent heard nothink back for about a month

27 April 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Chantelle, unfortunately the DBS is completely out of our control. Turnaround times can be 2 days up to 2 weeks, and we completely understand that it is frustrating it has taken a long time. There are ways we can escalate with the DBS after 60 days (or as early as 28 days if there is demonstrated significant hardship), so we will monitor this for you.

We have already spoken with you, but do get in contact again if you want to see if you can escalate your DBS application due to significant hardship.

Rated 5 out of 5 stars

Great communication

Great communication. Helpful and friendly staff. Amazing assembly! It blew my mind.
The children are very lucky to go to Bluecoat.
Thank you

24 April 2026
Rated 5 out of 5 stars

Kieran is lovely

Kieran is lovely, can't believe how quick he found me work, find him very supportive and helpful. Thank you Kieran and Zen

23 April 2026
Rated 5 out of 5 stars

New TA Experience

My experience with Zen has been really positive. Heather has been amazing and so helpful, I have full confidence in her ability to match me with jobs that would suit me. Heather was also very efficient at booking me a job, the process for this was seamless. Zen & Heather provided me with links and details about the job, which enabled me to explore and learn more about the school I was going to with ease. We shared feedback about my day afterwards which I really appreciated.

The Zen app is both convenient and simple to use, setting up my profile was quick and easy to do. The app also has training available so you can refresh your skills at any time which is really helpful!
I would recommend Zen to friends, family and anyone looking for a career in education.

22 April 2026
Rated 5 out of 5 stars

They are all updated on time

They are all updated on time. So it's easy to do everything. Specially their service. They are make sure that I will arrive on time or not. Text me to take all important documents with me.

22 April 2026
Rated 5 out of 5 stars

Hi zen team

Hi zen team
I’m happy to share that I’ve had a very positive experience working with the school. The school also received me very well, and I felt welcomed and comfortable in the environment. It has been great experience overall.

20 April 2026
Rated 5 out of 5 stars

My experience working with Zen Educate…

My experience working with Zen Educate has been exceptional. They provide all necessary tools within a robust platform to enhance their staff's skills. Zen Educate is among the few organizations that prioritize their staff's well-being and professional development. Regarding education, they are highly professional, endowed with extensive knowledge and unshakeable skills. Their services are easy and quick, e.i app platform.

13 April 2026
Rated 5 out of 5 stars

I have really appreciated the support…

I have really appreciated the support and work I have been given. I was nervous at 1st as I have always been in a permanent employment, however I have been allocated work since I joined Zen Educate and Matt has been brilliant.

13 April 2026
Rated 1 out of 5 stars

Avoid this company

Avoid this company , I am an experienced Cover Supervisor. Decided to go back Into teaching . I have had an Enhanced DBS in the U.K. for 15 years . I am on the update service misplaced my certificate & applied on Zen Educate DBS . Cerys in Cardiff confused with my name & very unprofessional. I provided all the paperwork the right to work in UK born here . And it’s been an absolute joke & very rude tone . Gone with another Agency sorted in 2 mins . Advice really need to listen & I have so many emails explaining. Been painful .

13 April 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Clair, we're looking into this and have escalated this internally. The Regional Director for the Wales office will contact you.

Rated 1 out of 5 stars

Worst agency to work for!


After an incident, I have been chasing managers and they are hiding like mice! More than a month I have been passed from one person to another while they are taking their holidays with the money of the teachers who work for them (they keep 40% of the salary that appears as your daily rate!, for literaly No service in return). Not to mention, I was even provided with a fake email when I told them I wanted to file a formal complaint.

4 April 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi there, we are having trouble identifying who you are, and we want to look into this for you. If you can email our dedicated Customer Support team on support@zeneducate.com with the subject line “Trustpilot Review - Zoya”, we will look at that immediately.

Just to make sure that you have the right information, Zen operates on a flat fee, so the more a school pays, the more our educators earn - this is something we are very proud of. We also handle all complaints at support@zeneducate.com. There’s no need for you to submit a separate one as once we hear from you we will treat it as a complaint and respond in accordance with our Complaints Policy.

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