Protocol Education Reviews 61

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, supportive, and professional, often going above and beyond to find suitable placements. Many highlight the excellent customer service, noting that consultants are responsive, communicative, and genuinely care about matching individuals with the right opportunities. The overall service is frequently described as efficient and effective, leading to positive user experiences and successful job placements. However, some people were dissatisfied with the company, citing issues with staff incompetence and a lack of empathy. A few reviewers mentioned not being able to secure jobs despite having significant experience, and some found the agency to be unprofessional and unsupportive, with concerns raised about the suitability of placements.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness, support,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight a seamless transition and a... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the support received,... See more

Based on these reviews

Rated 5 out of 5 stars

I have been with Protocol Education since November 2023 and I haven’t worked with anyone like Rajinder Chhokar. Apart from him being respectful and welcoming which makes it so easy to work with him, h... See more

Rated 5 out of 5 stars

Rajinder is my agent for Protocol and he has been insanely effective. There hasn't been much work for teachers recently, but he's been able to find cover work for me that allows me to teach Drama, eve... See more

Rated 5 out of 5 stars

Rajinder always done his best to let me know as early as possible about bookings for the day and even the night before on occasion. Really friendly, really kind, really supportive. He placed me at 2... See more

Rated 5 out of 5 stars

Bronwen has been so helpful with all my questions since starting to do Supply work with Protocol. I’ve had some amazing opportunities in lovely schools including full time roles too. She’s been really... See more


Company details

  1. Recruitment Service

Written by the company

Protocol Education helps schools, multi academy trusts, alternative provisions, nurseries and children's centres fill the increasing variety of teaching, teaching assistant and Early Years staffing roles required to provide your pupils with the best possible educational outcomes. We provide the specialists to support pupil learning, deliver complex timetables and keep pace with the demands of a rapidly changing environment. Our network of local branches are open from 7 am ready to help you with everything from a last minute emergency to helping you recruit permanent staff for the following academic year. With access to thousands of qualified and experienced staff from the UK and around the world, Protocol Education is a natural choice for all of your recruitment needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

61 reviews

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Replied to 25% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Protocol Education Service

Protocol Education guided me efficiently and made everything crystal clear. Helen was always attentive and communicated swiftly to ensure I knew what needed to be completed and how. I was very fortunate to have her assisting me every step of the way.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you Nayab for your support in getting me started on my Supply Teaching journey. You helped me through the whole process and I am now happy doing a few days supply a week. Many thanks.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

A great recruitment agency with professional and helpful staff.

I have been registered with Protocol Education (London branch) for nearly 2 years now.

My consultants Holly and Libby are very helpful and professional. They always make sure that, I have work lined up on the days that I am available.

I would recommend Protocol Education to anybody who is looking for work as a teacher or support staff in schools, as they work with a vast amount of great schools and areas.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

I’ve recently joined the Protocol team…

I’ve recently joined the Protocol team and have found it such a seamless transition. My consultant John has been super helpful answering any questions I have and was able to explain my role and responsibilities excellently.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I have been very impressed by the way…

I have been very impressed by the way Protocol Education Services have supported my application and onboarding process. Their consultant Molly has been very professional, supportive and incredibly positive in her interactions and I can't recommend her highly enough.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Protocol Education…

My experience with Protocol Education has been extremely positive, particularly my interaction with my consultant, Molly Brend. She has been exceptionally supportive, professional, and genuinely caring throughout the entire process.
Within just three weeks, she efficiently completed all the necessary procedures to help me get started in my role, demonstrating both her dedication and strong organizational skills. Her warm and approachable nature made the experience even more reassuring, especially as I am new to the organization.
I have also found the rest of the team to be equally friendly and supportive. The recruitment process is impressively fast and well-structured, making the overall experience smooth and stress-free.
Overall, I am very satisfied with Protocol Education and would highly recommend them. A special thanks to Molly Brend for her outstanding support and enthusiasm.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I would really reccomend Protocol

I would really reccomend Protocol Education.
This agency is really good.
The staff are amazing, they try really hard and their so friendly and professional.
I'd reccomend them to anyone wishing to work in the education sector.

2 March 2026
Unprompted review
Rated 4 out of 5 stars

Fantastic team of agents that will find you work

Fantastic team of agents that will find you work. Been sent to some lovely places for work as a teacher and at times as a TA when work is scarce, greening lovely team both in Middlesbrough and Newcastle. They will get you signed up as quick as they can and make sure your safeguard training is updated and often offer further training opportunities.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

My engagement with Protocol Education …

I’ve worked with multiple of schools with different individual students and pupils with different educational needs. Use of different assistive devices including braille which I have not used before my placement.
Consultant: Elena, Southeast London

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Aaron and the Leeds team have been excellent finding me day-to-day supply positions that works with my family and other commitments.
Communication is perfect, and I've built a good relationship with the schools I work with.
If I was to look for a longer term position, I wouldn't go anywhere else.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

I have worked for Protocol education…

I have worked for Protocol education for the past couple of months now and had nothing but a great experience. The team are very supportive when needed. They help with absolutely everything. I've now got a long term role. Excellent for if you want to pick and choose your days of availablity to work or if you want a long term place to work at.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Timely communication.Friendly and…

Timely communication.Friendly and understanding recruitment consultants.Good rates and placements in schools.Bronwen is a very professionally warm and friendly consultant.Well done Protocol Cambridge!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

HIGHLY recommended!

I cannot rate this agency highly enough; my experience has been nothing but positive.
In particular, Jay Gorsia has been absolutely outstanding.
My registration has been handled with patience, understanding, commitment, courtesy and flexibility.
Protocol, definitely highly recommended!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I have been given plenty of work which I am very grateful for. They are so friendly and professional, often checking in that things are ok and if there’s anything I need. Bronwyn is amazing, she goes over and above to help if I need it.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience, would 100% recommend

Fantastic experience from registering an interest to present day.
Very carefully thought out on boarding processing and clear and timely communication.
Work from the start of term in September and always feel supported.
Debbie Hatch has been super, efficient and always a phone call away.
Would highly recommend Protocol to others looking for supply work.

24 February 2026
Unprompted review

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