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Zen Educate Reviews 

1,844
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 336 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff and consultants for being friendly, supportive, and genuinely helpful, consistently providing excellent communication and care. Many people appreciate the seamless onboarding process and the overall professional service provided. Reviewers also praise the user-friendly app, noting its convenience for managing availability, accepting job requests, and accessing placement information without needing constant phone calls. However, some people were dissatisfied with communication, reporting ignored calls and emails, or a lack of follow-up from consultants. A few other people also felt that work opportunities were insufficient or that compensation for travel was lacking. Additionally, some customers encountered issues during the onboarding process, specifically with DBS certificate handling and the collection of personal information.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, helpful, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction with the... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Application

People report positive experiences with the app, often describing it as easy and simple to use for managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zen are proactive and great at providing a range of supply jobs. They listen to what the teacher wants and provide different opportunities. The team are great at keeping in contact and once you hav... See more

Rated 5 out of 5 stars

The whole onboarding process has been straight forward and simple to complete. Sharon has guided me expertly throughout and has also checked on me regularly. The app is simple to use but also a great... See more

Rated 5 out of 5 stars

Working with Carew Academy through Educator Zen.I strongly agree Zen has given me an oppurtuinity to prove my potential .I do appreciate that Carew Academy has shown great interest with me and this is... See more

Rated 4 out of 5 stars

Great being able to use an app to show when you are or are not available so that you don’t have to answer calls and refuse work. Because you are unavailable. Would love to have more local schools on... See more


Company details

  1. Recruitment Service

Written by the company

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,844)

337 reviews in the last 12 months

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Rated 4 out of 5 stars

Since starting a few weeks ago

Since starting a few weeks ago, work has come in and some are closer than others. Some half day is also available which is great for me. I wish we had someone like a liaison to help with stuff when needed.

12 June 2026
Rated 4 out of 5 stars

The Positive Experience of Education

For the last 40 plus, I have been managing and training people how to work through the industry work system. I have been coaching, teaching and training young ladies and men in different sports. Working through different levels of the educational system. I also work closely in our community Catholic Church.Preparing and educating young adults in getting closer to Our Lord Jesus Christ. All this experience has been very rewarding, inspiring and beneficial to me and to the people I have worked with. I am grateful and thankful for this experience.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Zen is a great agency to work with

Zen is a great agency to work with. The app is easy to use and very convenient for managing shifts and bookings. The staff are friendly, professional, and always available to help. They regularly check in to see how your day is going and make sure everything is running smoothly. I have had a very positive experience and would highly recommend Zen.

8 June 2026
Rated 2 out of 5 stars

You could fix your website

You could fix your website. Your site thinks my email address is incorrect. It is not incorrect. It has been the same as it has been for over 20 years. Funny how you do not ask about this egregious problem. I prob have lost several opportunities because you (Zen) do NOT fix it. I do not know why either. Could you please fix it? I appreciate it if you would. My email address is still incorrect, and this website thinks otherwise. Thanks, Chris Lynch

7 June 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Chris,

Thank you for reaching out to us directly and providing your details.

We have received your information, and our team is currently conducting a thorough internal review of your case. We appreciate your patience while we look into this, and we will be in touch with you directly via email with a full update as soon as possible.

Best regards,
The Zen Educate Team

Rated 5 out of 5 stars

I am a teacher who has been working for…

I am a teacher who has been working for 20 years in education and youth training and to be clear with you, I did not spend all that time in the United States and I chose this profession because I love teaching, I have worked for various schools, I used to teach physics and mathematics, now I would like to continue working in education in some form. I do not have any experience in the United States yet, but I would like to take a step so that I can access all the subjects available in the educational system here in the United States.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Working with Zen Educate

Working with Zen Educate has been great so far! I absolutely love the Zen App system of booking jobs sent by the fantastic Zen team, and there are a good number of bookings to go round, but you have to be quick! (that's the part I love!). The team are also very friendly and always willing to help. I have had some awesome conversations with them and it is comforting to know that they are there to support and help. Thank you Zen Team! You guys are AWESOME! Keep doing what you do!

22 May 2026
Rated 1 out of 5 stars

Misleading and disappointing process of selection of candidates

Please, first shortlist the candidates before starting to collect all their personal information. I feel my personal data is violated and can’t go back and delete it myself!
I was able to upload all my data, including references and even staring completing some courses, and after having the AI interview, I was rejected , because I didn’t have experience working with SEN children. Apparently that’s super essential to be a successful candidate for ZEN educate!
This is fine, but please, don’t let people share their personal information before you let them know what is needed to be a part of the app! So disappointed!

28 May 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Dear Krasena,

Thank you for sharing your feedback with us. We are truly sorry for the frustration and concern our onboarding process caused you. One of my colleagues, Jo, reached out to you earlier today to personally address your concerns. During that conversation, we clarified that the rejection notification you received was actually an incorrect email sent in error. Your profile was, in fact, successful, and we were intended to move forward with your application.

We completely respect your decision during the call to not proceed with the application. We can now confirm that your account, along with all uploaded personal documents and data, has been deleted from our systems as requested.

Furthermore, we want to thank you for your feedback regarding the order in which we collect personal information. We are taking this feedback seriously and are currently reviewing this process with our relevant departments to ensure a more seamless and comfortable experience for future candidates.

Best regards,
The Zen Educate Team

Rated 5 out of 5 stars

ZED Educate has provided me with many…

ZED Educate has provided me with many opportunities to work in different schools and has offered excellent support throughout, carefully matching my skills to suitable placements. The staff are highly committed, professional, and always willing to help.

18 May 2026
Rated 1 out of 5 stars

Very limited work

I have registered with the company for five weeks and have only received work once.

8 May 2026
Zen Educate logo

Reply from Zen Educate

Hi Tamkeen,

Thank you for your feedback. We’ve reached out to you twice via email (on May 15th and May 19th) to discuss your experience and offer a profile optimisation session, but as we haven’t heard back, we wanted to provide some clarity here for transparency.

While you registered five weeks ago, your profile was fully verified and eligible for bookings on April 30th. This means you had been active on the platform for approximately two weeks at the time of this review. Zen Educate operates on a supply and demand basis. We don't technically guarantee daily work because bookings are driven by the specific, real-time needs of schools in your area.

Assignments are matched based on a variety of factors including your specific qualifications, experience, distance settings, and your marked availability. During your first two weeks, we noted you were marked as available for four days; increasing your availability and widening your distance settings often significantly boosts visibility. Because school needs are often urgent, requests are sent to matched candidates and can be filled quickly.

We pride ourselves on the fact that there is plenty of work available, but success on the platform relies on a "match" between your profile and a school's specific requirements.

Best regards,
The Zen Educate Team

Rated 1 out of 5 stars

Fraud

I completed all requirements and they never called me back, just sent an email saying the position was filled.
Fraud . Unprofessional

5 February 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi there, thank you for sharing your feedback.

We are disappointed that we haven't heard back from you following our previous response and request for more information. We have attempted to investigate your claims internally, but without further details from you, we have no record of any fraudulent activity or "unprofessional" conduct to review.

To be clear: a position being filled by another candidate is a standard part of any recruitment process and does not constitute fraud. We take such serious accusations very seriously, as they do not reflect the service we provide to thousands of educators.

We remain open to discussing this with you, but we cannot investigate further without your cooperation. If you wish to provide more information, please reach out to support@zeneducate.com and quote this review. Thank you.

Best,
Zen Educate

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