Zazzle UK Reviews 

2,653
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic product selection, highlighting how much they enjoy the bespoke options and beautiful personalised gifts available on the platform. Many people also point out that the shipping is impressively fast and well-handled, ensuring items arrive safely and promptly for special occasions. Some reviewers were not happy with delayed orders, noting that packages took weeks to arrive or failed to show up on time for important events. A few consumers additionally experienced poor customer service when trying to resolve issues, alongside occasional problems with print quality, smudged text, or damaged goods.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers expressing delight over... See more

Order

Users describe ambiguous interactions with order experiences, as some reviewers report that delivery times... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers experience prompt... See more

Quality

People report ambiguous experiences with quality, as while some reviewers were extremely disappointed by... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of products and the bespoke options were simply fantastic. The graphic and image selection was perfect. The time from order to delivery was great too. The product i selected (metal d... See more

Rated 4 out of 5 stars

Fast Delivery. The medium mans top is supposed to be loose but it looks a little snug more like a small so if ordering go for at least 1 size up.

Rated 3 out of 5 stars

This is the third time I have ordered bible verse stickers to pop into Christmas cards. The previous two orders have worked really well. This time, the stickers arrived very promptly but were slightly... See more

Company replied

Rated 3 out of 5 stars

Box arrived damaged. Invitations inside has not been wrapped in plastic like the first set of them had meaning that they were very damaged upon arrival.

Company replied


Company details

  1. e-Commerce Service
  2. also in
  3. Decoration and Interior Design Store
  4. Online Marketplace
  5. Printed Clothing Store

Written by the company

Shop and Customise Millions of Products


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(2,653)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A bit meh..............

I bought the promotional table tennis balls.
The delivery, packing and tracking information were all perfect.
I was slightly disappointed with the printing however. When comparing the actual received product against the visualisation during ordering, the photo was too small and the text was tiny when I'm sure the font used could have been larger and more like that which was shown in the order process.

3 October 2025
Rated 1 out of 5 stars

Disappointed

We're quite disappointed with our wedding invitations. The colour doesn't look as vibrant as it appeared on the website. We ordered the envelope style invitations and when you fold them the background colour peels. In addition to this the corners on 4 of them arrived bent and the stickers provided are rubbish. I tried reaching out to zazzle via the chat service, on connecting it said I would be put thought to an advisor in 9 mins, after an hour of waiting I was cut off. I appreciate sometimes things go wrong but you can't even speak to someone when they do. This he's massively put me off using Zazzle again.

3 October 2025
Rated 1 out of 5 stars

Awful company and extremely poor…

Awful company and extremely poor customer service! Order payment has been taken twice, I’ve not even received the order or has it confirmed and customer services are just making excuses after excuses! Avoid at all costs!!

2 October 2025
Unprompted review
Zazzle UK logo

Reply from Zazzle UK

Hi Brenda,

we are sincerely sorry to hear about your concerns. Rest assured your order is still in the production phase and will be shipped shortly, still within the estimated times that you have been provided with at the time of checkout.

As for the double charges that you have been seeing, we are appealing to you to provide us with the individual transaction IDs tied to both charges as our Customer Care Team has requested already. Only with these additional details are we able to investigate this for you.

Kind regards
The Zazzle Team

Rated 1 out of 5 stars

Money grabbing dishonest company

Money grabbing dishonest company. Although they have 4 stars, look at the 1 star reviews which is 18 percent. That was 448 unhappy customers out of 2400. That is not a small number.
I purchased a rubber stamp from them last month. At the time of my purchase, they enrolled me to a membership for a fee with one month free trial. I definately didn't see this option at the time of purchase. I didn't receive any email that I was enrolled in a free trial. If they can email me at the end of free trial, why couldn't they email me at the start of a free trial? All this experience indicates that the are operating dishonestly.

24 August 2025
Unprompted review
Rated 1 out of 5 stars

Personal disappointment

I ordered a personalised postcard from Zazzle for my one-year anniversary — something special and meaningful. Two days later, my order was abruptly cancelled without any notification or explanation. I only discovered it myself, which was incredibly frustrating.

Their own website states refunds are processed within 5 days of cancellation, but here I am still waiting. Not only did Zazzle fail to deliver, but they also failed to communicate and failed to refund on time.

This kind of poor service is unacceptable, especially for something as personal as an anniversary gift. I will not be ordering from them again, and I recommend others think twice before trusting Zazzle with important occasions.

18 September 2025
Unprompted review
Zazzle UK logo

Reply from Zazzle UK

Hello Lisa,

We are sorry to hear your order was cancelled.
We would love the opportunity to make this right. please reach out to social@zazzle.com and we would be happy to help.

Thanks

Adam

Rated 1 out of 5 stars

No Show…

Items did not arrive in time so had to reach out to company as the tracking number they provided repeatedly said ‘we’re expecting it’ from Royal Mail but did not change. Took a long time speaking to a robot to finally be able to access contact details to inform the order had not arrived after 17 days. When I finally got through to a human they told me that I had a new tracking number and that it would take another 5-8 days to deliver as I had chosen ‘platinum delivery’.

16 September 2025
Unprompted review
Zazzle UK logo

Reply from Zazzle UK

Hello ,

We are sorry to hear your order has not yet been received.
We would love the opportunity to make this right. please reach out to social@zazzle.com and we would be happy to help.

Thanks

Adam

Rated 3 out of 5 stars

I find that Zazzle isn’t an easy…


I find that Zazzle isn’t an easy platform to navigate, especially if you’re a new comer like myself. It’s to cluttered with click on here, click on there etc. it can be slim lined to make it more user friendly.
Im a designer not a buyer

12 September 2025
Unprompted review
Zazzle UK logo

Reply from Zazzle UK

Hello David,

Thank you for your feedback, I will pass this on to our development team.


Thanks!

Rated 1 out of 5 stars

Very poor image quality for vintage advert postcards

I ordered some postcards of vintage adverts. Of the eleven cards that I ordered, only one is of any use. The image quality of the remaining ten is so poor that they will have to go straight in the bin!

8 September 2025
Unprompted review
Zazzle UK logo

Reply from Zazzle UK

Hello J,

We are sorry to hear you were not happy with your order.
We would love the opportunity to make this right. please reach out to social@zazzle.com and we would be happy to help.

Thanks

Adam

Rated 2 out of 5 stars

Priperty of XXL Allah Jumper

The jumper was not the expected material. The writing looked like a different colour in the picture not very happy with it.

5 September 2025
Zazzle UK logo

Reply from Zazzle UK

Hello Shahida,

We are sorry to hear you were unhappy with your order.
We would love the opportunity to make this right. please reach out to social@zazzle.com and we would be happy to help.

Thanks

Adam

Rated 5 out of 5 stars

I needed a sticker

I needed a sticker for the back of the car about respecting cyclists as a cyclist myself so people know if I am a little slow then take over they will know and zazzle delivered nicely

25 August 2025
Unprompted review
Rated 1 out of 5 stars

The labels aren’t very sticky

The labels aren’t very sticky
Can’t read the writing on the stickers

5 September 2025
Zazzle UK logo

Reply from Zazzle UK

Hello Chris,

We are sorry to hear you were unhappy with your stickers!
We would love the opportunity to make this right. please reach out to social@zazzle.com and we would be happy to help.

Thanks

Adam

Rated 5 out of 5 stars

Fantastic…

Excellent choice of designs for my jewellery display cards. They arrived very well packaged and within the specified delivery time. I was extremely happy with the quality of the cards, and they compliment the jewellery that I make.

5 September 2025

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