Zazzle UK Reviews 

2,653
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic product selection, highlighting how much they enjoy the bespoke options and beautiful personalised gifts available on the platform. Many people also point out that the shipping is impressively fast and well-handled, ensuring items arrive safely and promptly for special occasions. Some reviewers were not happy with delayed orders, noting that packages took weeks to arrive or failed to show up on time for important events. A few consumers additionally experienced poor customer service when trying to resolve issues, alongside occasional problems with print quality, smudged text, or damaged goods.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers expressing delight over... See more

Order

Users describe ambiguous interactions with order experiences, as some reviewers report that delivery times... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers experience prompt... See more

Quality

People report ambiguous experiences with quality, as while some reviewers were extremely disappointed by... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of products and the bespoke options were simply fantastic. The graphic and image selection was perfect. The time from order to delivery was great too. The product i selected (metal d... See more

Rated 4 out of 5 stars

Fast Delivery. The medium mans top is supposed to be loose but it looks a little snug more like a small so if ordering go for at least 1 size up.

Rated 3 out of 5 stars

This is the third time I have ordered bible verse stickers to pop into Christmas cards. The previous two orders have worked really well. This time, the stickers arrived very promptly but were slightly... See more

Company replied

Rated 3 out of 5 stars

Box arrived damaged. Invitations inside has not been wrapped in plastic like the first set of them had meaning that they were very damaged upon arrival.

Company replied


Company details

  1. e-Commerce Service
  2. also in
  3. Decoration and Interior Design Store
  4. Online Marketplace
  5. Printed Clothing Store

Written by the company

Shop and Customise Millions of Products


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(2,653)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Tie from China via USA, not that sustainable.

Nice tie, but 100% polyester, made in China and shipped from the USA. Ironic given that the tie was a 'climate crisis ' design.

14 October 2025
Zazzle UK logo

Reply from Zazzle UK

Hello,

I am so sorry to hear about your tie order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.


I look forward to assisting you further!
Thank you,
kitty

Rated 3 out of 5 stars

Decent product, quality was okay. Lead time was great.

Great service. Bought from the UK, came within 14 days which was really nice. Even though the dartboard works, it is not like the normal ones we are used to in the UK, it is a lot harder and made out of cork, therefore it leaves marks/holes. Also it arrived slightly damaged on one corner. I understand this is not there fault and it is something that could happen when travelling from US to UK. The damage is not that bad, just the paint under the number 15 has been rubbed off.

14 October 2025
Zazzle UK logo

Reply from Zazzle UK

Hello,

I am so sorry to hear about your dartboard. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.


I look forward to assisting you further!
Thank you,
Kitty

Rated 1 out of 5 stars

Absolute terrible

Absolute terrible. Placed an order as a gift, received confirmation of order. They then seem to have cancelled without notifying me. Delivery was meant to be yesterday and only just seen it had been cancelled by checking status. Shocking service. Too late now to make other arrangements. Waste of time and huge let down. I now need to find something else in 3 days.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Zazzle

My order was processed and dispatched rapidly, and I received regular updates as my parcel made its way to me. Excellent customer service!

3 October 2025
Rated 1 out of 5 stars

Waiting 2 weeks for an order that had been cancelled!

I have been waiting over 2 weeks for my order only to find out that it had been cancelled the day after I had put my order in! No email to explain why. My wedding is in 6 weeks so have wasted 2 weeks on waiting for this order! I will never use their services again, don't bother wasting your time.

5 October 2025
Unprompted review

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