Always great quality plants, well packed and received in good condition. Awaiting the outcome of a query on last order purchased three colour collection of salvia hot lips but received 3 purple. Hence... See more
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About half of the plants were great, the other half not so much. A combination of being squeezed into packaging that had then cut of parts of the plans, plus delivery being delayed for a few days as... See more
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All purchases planted and await their Progress keenly. Some losses -trees did not succeed but Apricot doing well. Hydrangea excellent Raspberry canes no success! The heatwave was unkind to toma... See more
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Well packaged plants arrived in a couple of days potted them on. However two didn’t survive and as there is only one of each variety not quite the collection I expected but the rest are fine might be... See more
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Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116K reviews
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The Begonia Hanging Baskets are…
The Begonia Hanging Baskets are blooming beautifully : the usual high standard of "You Garden" plants.
Alas. delivery problems and subsequent poor Customer "Service" from "You Garden" caused great stress and inconvenience.
Furthermore Fuchsia Hanging Baskets were not, I am informed," collected by the carrier and "You Garden" apparently had no further stock available.
I am therefore reluctant to deal with this company again until their issues with delivery are resolved.
Telling me that "You Garden" have no responsibility once the carrier has collected items from their premises is quite unacceptable.
15 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the stress and inconvenience caused by our delivery problems and the subsequent customer service experience. We understand your frustration regarding the uncollected Fuchsia Hanging Baskets and the lack of available stock. We are actively reviewing our delivery processes and carrier partnerships to prevent similar issues in the future.
Kind regards,
YouGarden Customer Service
Good quality unlike the previous order…
Good quality unlike the previous order which arrived virtually dead and didn't make it .I can only assume that was down to the delivery company taking too long during the hot weather.
15 July 2026
Reply from YouGarden
Hello,
We're so glad to hear that this order met your expectations for quality! We understand your previous experience was disappointing due to delivery issues, and we appreciate your understanding.
Kind regards,
YouGarden Customer Service
Always pleased with YouGarden
Always pleased with YouGarden, dependable as ever and always there to answer any problems.
16 June 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you're always happy with us and find our service dependable. It's wonderful to know we're always there to help with any problems you might have!
Kind regards,
YouGarden Customer Service
It was delivered with care ,like there…
It was delivered with care ,like there was life in it.
Happy to get it.:)
8 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear your delivery was handled with such care and that you're happy with your order. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Ordered a rose for 80th birthday
Ordered a rose for 80th birthday. When it arrived it was covered in powdery mildew, looked half dead and no buds even on plant. Website shows in summer you will receive a rose with buds or flowers on it. A replacement was sent and this was just as bad. Again, powdery mildew, box damaged, pot rose was in damaged and half of the soil had spilled out into the damaged box. This was not handled with care. Would not refund even though it says on the website will refund within 30 days if not happy with order. This cannot be given as a present I would be embarrassed to give it to anyone. Do not order roses from this website you will be disappointed and out of pocket and have to purchase another rose from a better supplier.
29 July 2026
Unprompted review
Reply from YouGarden
Hello,
We are truly sorry to hear about your extremely disappointing experience with the rose orders for such a special occasion. We understand your frustration with the condition of both the original and replacement plants, the damaged packaging, and the issues with your refund request. We are reviewing our plant quality control, packaging, and refund processes to prevent similar situations.
Kind regards,
YouGarden Customer Service
My go to company always
My go to company always, perfect in every way, arrive well hydrated and packaged. Always recommend
15 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plants always arrive well hydrated and perfectly packaged. Thank you for always recommending us!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are delighted to hear you are happy with the quality of your plant and the fast delivery you received. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Quick delivery of some lovely healthy…
Quick delivery of some lovely healthy thriving plants.
15 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you received lovely, healthy, and thriving plants, and that our delivery was quick. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Mini Pampas Grass
My plants were delivered on time. They were carefully packaged & on arrival very healthy.
I was also pleased with the 2 smart free pots which came with the purchase.
15 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear that your plants were delivered on time, carefully packaged, and very healthy on arrival! It's also wonderful that you were pleased with the two smart free pots that came with your purchase.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your plant was lovely and that you experienced quick delivery. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
This is another great buy from You…
This is another great buy from You Garden.The tree well established and in flower. It was received well packed and at a very good price. I will buy again .
A very good company with a great customer service
8 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear that your tree arrived well-established, in flower, and well-packed at a very good price. It's wonderful to know you'll buy from us again and appreciate our customer service.
Kind regards,
YouGarden Customer Service
The plants arrived in a timely fashion…
The plants arrived in a timely fashion and in very good condition
8 July 2026
Reply from YouGarden
Hello,
We're so pleased your plants arrived promptly and in very good condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Delivered to the wrong address.
Delivered to the wrong address.
Half of the plant was dry, lidl sells same plants (lavender) much cheaper.
8 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your order was delivered to the wrong address and that the plant arrived in poor condition. We understand your disappointment and appreciate you bringing this to our attention.
Kind regards,
YouGarden Customer Service
Good service, mostly healthy plants
I've ordered quite a lot of plants and trees and all have been in good condition apart from one or two perennials which were drooping and limp from the heat. On the whole happy with all aspects including customer service who were polite and helpful. Would buy from You Garden again.
8 July 2026
Reply from YouGarden
Hello,
We're pleased to hear that most of your plants and trees arrived in good condition. We're sorry to hear about the perennials that were affected by the heat, but we're glad our customer service team was polite and helpful. We appreciate your positive feedback and look forward to your next order.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that you are happy with your plant and that you received quick delivery. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
The plants arrived in a very good…
The plants arrived in a very good condition and the packing was good . I have given them some more orders, I would recommend them and they are affordable.
15 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear that your plants arrived in very good condition and that the packaging was good. It's wonderful that you have placed more orders and that you find our products affordable.
Kind regards,
YouGarden Customer Service
Great support
Very quickly replaced items that weren’t 100% healthy ( due to delayed delivery) without any quibbles. A very good support system helped enormously. New plants are thriving and looking great.
8 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear that we quickly replaced items that weren’t healthy due to delayed delivery, without any quibbles. It's wonderful that our support system helped enormously and that your new plants are thriving and looking great.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your plant arrived in good condition and that you experienced quick delivery. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Box arrived damaged
Box arrived damaged, but plant in good condition. Just waiting to see if it produces fruit in the autumn.
1 July 2026
Reply from YouGarden
Hello,
We appreciate your feedback and are glad the plant arrived in good condition despite the damaged box. We hope it thrives and produces fruit for you this autumn!
Kind regards,
YouGarden Customer Service
I have been a customer of YouGarden for…
I have been a customer of YouGarden for almost 10 years. In this time I have bought numerous plants and shrubs, hanging baskets, planters. Each order and delivery have been trouble free and on time. Well packaged and ready to plant, use. I also really appreciate the “how to” videos on the YouGarden
website, these are very useful to me - how to initially plant, then how to prune etc.
I would recommend YouGarden 100%
15 July 2026
Reply from YouGarden
Hello,
We are so delighted to hear about your wonderful 10-year experience with us! It's fantastic to know that your orders have consistently been trouble-free, on time, and well-packaged. We're also thrilled that you find our "how-to" videos helpful for planting and pruning. Thank you for your strong recommendation!
Kind regards,
YouGarden Customer Service
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