Always great quality plants, well packed and received in good condition. Awaiting the outcome of a query on last order purchased three colour collection of salvia hot lips but received 3 purple. Hence... See more
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Review summary
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About half of the plants were great, the other half not so much. A combination of being squeezed into packaging that had then cut of parts of the plans, plus delivery being delayed for a few days as... See more
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All purchases planted and await their Progress keenly. Some losses -trees did not succeed but Apricot doing well. Hydrangea excellent Raspberry canes no success! The heatwave was unkind to toma... See more
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Well packaged plants arrived in a couple of days potted them on. However two didn’t survive and as there is only one of each variety not quite the collection I expected but the rest are fine might be... See more
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Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116K reviews
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No quibble replacements
I was disappointed with the quality of the plants in a recent order. The plants were replaced without quibble and arrived quickly and were of excellent quality.
3 July 2026
Reply from YouGarden
Hello,
We're sorry to hear about the initial disappointment with your plant order. We're pleased that the replacement plants were sent quickly and that you found their quality to be excellent. Thank you for your feedback.
Kind regards,
YouGarden Customer Service
The plants i recieved didnt look in…
The plants i recieved didnt look in great condition and some of them had been chopped back .Alsoi recieved a rose which was the wrong one and emailed them who replied quickly but havent heard anymore
14 July 2026
Reply from YouGarden
Hello,
We are very sorry to hear about the condition of the plants you received, and that some were cut back. We also apologize for the incorrect rose and the lack of follow-up after our initial reply.
Kind regards,
YouGarden Customer Service
Yes,yes,yes
7 July 2026
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Plant arrived in great condition
The plant was well packaged and arrived in great condition
14 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plant arrived in great condition and was well packaged. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
great service and plants
7 July 2026
Reply from YouGarden
Hello,
We appreciate your positive feedback. We are so pleased to hear that you are happy with the service you received and the plants. Thank you for sharing your experience!
Kind regards,
YouGarden Customer Service
Replacement rose bush
You replaced a rose that died and after a misunderstanding the replacement rose was delivered very quickly and already has 4 buds coming
14 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear that the replacement rose was delivered quickly and is already thriving with new buds! We appreciate your understanding.
Kind regards,
YouGarden Customer Service
I received a reward through HomeSense…
I received a reward through HomeSense Treasure and chose the free plant from YouGarden. Delivery took much longer than expected, and by the time it arrived, the plant was practically dead. Safe to say, I won’t be using this company again.
14 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about your disappointing experience with the plant you received through the HomeSense Treasure reward. It's disheartening to learn that the delivery took longer than expected and that the plant arrived in such poor condition. We understand your frustration and regret that we failed to meet your expectations.
Kind regards,
YouGarden Customer Service
To be fair
To be fair, I did not actually purchase my plant as such, it was a rewards gift from a highstreet chain.
I have to say it arrived in good time and was very well packaged but the condition of the lavender I received was disappointing. I didn't expect a large plant but thought it might be a little bigger. It sadly looked half dead and I have trimmed the dead parts off and it is still in recovery on my windowsill.
14 July 2026
Reply from YouGarden
Hello,
We are sorry to hear that the lavender you received was not in the condition you expected. We appreciate you letting us know about its state upon arrival and hope it makes a full recovery on your windowsill.
Kind regards,
YouGarden Customer Service
Great service
Great service. Plants came in great packaging and was in great shape when I took them out. Would buy from YouGarden again
14 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear you received great service and that your plants arrived in great packaging and excellent shape! We truly appreciate your positive feedback and look forward to your next purchase.
Kind regards,
YouGarden Customer Service
Of 6 plants ordered only 2 have taken
Of 6 plants ordered only 2 have taken. We returned 2 immediately as they had wilted, and 2 have since died. The 2 replaced have not yet flowered. On this showing I would not buy again. Very disappointed and nothing like the picture advertised
13 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about your experience with the plants you ordered. We understand your disappointment that only two have thrived, and that the replacements have not yet flowered. We are reviewing our plant quality and handling processes.
Kind regards,
YouGarden Customer Service
You Garden plants have always delivered…
You Garden plants have always delivered exceptional plants unfortunately this time partly due to delery company they did not arrive in the best condition so 2 plants have not grown, i have been asked through conversation with them to allow a bit more time, this i will do
7 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your recent plant delivery did not arrive in the best condition, and that two plants have not grown. We understand your disappointment and appreciate your patience in allowing more time.
Kind regards,
YouGarden Customer Service
It turned up completely dead
It turned up completely dead. This is the 2nd time you've asked me for this review
7 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your item arrived in an unusable condition. We understand your frustration with this recurring issue and the repeated review requests. We are actively investigating this matter to prevent future occurrences.
Kind regards,
YouGarden Customer Service
Pleased with plants
14 July 2026
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Great delivery for a terrible order and disappointing product.
The order process wasn’t straight forward perhaps because I had a promotional gift and so needed a code which took a little trial and error. The plant was a courtly tiny, nothing like the photo and it died within 3 days despite all the care I could give it. The delivery was however was prompt, so 2 stars instead of 1.
7 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the difficulties you experienced with the ordering process and the disappointing condition of the plant you received. We understand your frustration regarding its size and that it did not thrive. We are reviewing our plant quality and promotional code process.
Kind regards,
YouGarden Customer Service
They live up to there name
I am very pleased with my sunbeckia. I have in fact ordered some more to replace some plants that have gone over early do to the hot weather They are full of flowers and buds and are just like the presentation They are big sturdy plants that should give a good show into the autumn Delivery was quick so arrived in perfect condition
7 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear how delighted you are with your sunbeckia plants! It's wonderful that they are full of flowers and buds, just as presented, and that they arrived in perfect condition. We hope they provide a beautiful show into the autumn.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that your plant arrived in excellent condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that you are happy with your gorgeous plants and that they were delivered quickly. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Perfect service 💯
14 July 2026
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Lovely healthy plant
Lovely healthy plant, well packaged.
I would purchase from this company again.
14 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plant was lovely and healthy, and that it was well packaged. We truly appreciate your intention to purchase from us again. Thank you for your wonderful feedback.
Kind regards,
YouGarden Customer Service
You garden.com best internet service for all types off plants
On ordering 2 wonderful plants via the internet site delivery was due 3 weeks later, But due to poor quality off the plants the company informed me that they would not be sending these out and are waiting for new delivery the company kept me updated every few weeks 10 weeks later I received 2 perfect plants that are now thriving I will be ordering my plants from them always now
14 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear that you are happy with the quality of the plants you received. It's wonderful that they are now thriving, and we appreciate your patience while we waited for new stock. We look forward to your future orders!
Kind regards,
YouGarden Customer Service
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