Always great quality plants, well packed and received in good condition. Awaiting the outcome of a query on last order purchased three colour collection of salvia hot lips but received 3 purple. Hence... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
About half of the plants were great, the other half not so much. A combination of being squeezed into packaging that had then cut of parts of the plans, plus delivery being delayed for a few days as... See more
Company replied
All purchases planted and await their Progress keenly. Some losses -trees did not succeed but Apricot doing well. Hydrangea excellent Raspberry canes no success! The heatwave was unkind to toma... See more
Company replied
Well packaged plants arrived in a couple of days potted them on. However two didn’t survive and as there is only one of each variety not quite the collection I expected but the rest are fine might be... See more
Company replied
Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great plants and great value.
Everything you sent has grown so well I am so pleased with all my plants. The pond plants are great too. Thank you so much for everything .
16 July 2026
Reply from YouGarden
Alison Watson,
Hello,
We are so pleased to hear that everything you received has grown so well and that you are so pleased with all your plants, including the pond plants! Thank you for your wonderful feedback.
Kind regards,
YouGarden Customer Service
They were well packed and looked good
They were well packed and looked good, they are now hanging at the front of my house.
8 July 2026
Reply from YouGarden
Pete Rogers,
We're so pleased to hear that your items arrived well-packed and are now looking great at the front of your house! Thank you for your wonderful feedback.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
josephine Reynes,
We're so pleased to hear that your order arrived promptly and in very good condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
MR DAVID HARRIS,
We appreciate your positive feedback and are so pleased that everything was fine with your order. Thank you for your review!
Kind regards,
YouGarden Customer Service
The plant was full of spider mites and…
The plant was full of spider mites and infested other plants in my home which are now in isolation. On top of all this the plant didn’t even survive a day . It’s practically twigs and dead
Never ordering again
Such an expensive affair and you end up with only soil
9 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the severe issues with your plant, including the spider mite infestation that affected your other plants and its failure to survive. We understand your frustration and disappointment with this expensive experience. We are reviewing our plant quality and pest control measures.
Kind regards,
YouGarden Customer Service
I have had a happy contact with the…
I have had a happy contact with the company overall, The delivery was quick and well prepared for the delivery of the plants. Thank you.
9 July 2026
Reply from YouGarden
Dennis Finnon,
We're so pleased to hear that you had a happy experience with us! It's wonderful to know that your delivery was quick and that your plants were well prepared. Thank you for your kind words.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Mrs Michelle,
We appreciate your positive feedback and are happy you are pleased with the quick service you experienced.
Kind regards,
YouGarden Customer Service
took far to long to deliver bush
took far to long to deliver bush. turned up eventually, wasnt impressed would not have spent money on it if i saw in garden center first had to google how to plant best shade or sun no advice wont use again,live and learn, thanks
16 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the long delivery time and that the bush did not meet your expectations. We also regret that planting advice was not provided. We are reviewing our processes to improve both delivery and the information we offer.
Kind regards,
YouGarden Customer Service
Purchased the rose for friend who was…
Purchased the rose for friend who was 65
Highly delighted with the rose, packaging and speedy delivery
Friend highly delighted with it too
8 July 2026
Reply from YouGarden
Dorne Allen,
We're so pleased to hear that both you and your friend were highly delighted with the rose, its packaging, and the speedy delivery! It's wonderful to know it was such a success.
Kind regards,
YouGarden Customer Service
I was somewhat disappointed with the…
I was somewhat disappointed with the plants as they were weak, spindly and not as healthy as I usually get. I had to use canes to support the plants when potting as they were so weak.
I do have these plants in my garden and what they look like as they provide an excellent show of colour which is why I ordered them.
Such a shame as I have ordered from You Garden many times and have been delighted with the service provided and plants received
16 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that the plants you received were weak and spindly, and not up to the healthy standard you've come to expect from us. We understand your disappointment, especially since you've been a loyal customer and appreciate the vibrant display these plants usually provide. We are committed to providing quality plants and will review our processes to prevent similar situations.
Kind regards,
YouGarden Customer Service
great quality products at a great price
15 July 2026
Reply from YouGarden
Smileyheather,
We are delighted to hear that you are happy with the quality of our products and the value they offer. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Excellent customer service!
Excellent customer service after preplanted baskets arrived damaged. Replacements were sent promptly, and are flowering beautifully. Have been buying these baskets for some years now. Recommended if you want lovely blooms!
8 July 2026
Reply from YouGarden
Customer,
We are so pleased to hear that despite the initial damage, our customer service team was able to promptly send replacements that are now flowering beautifully. Thank you for your continued loyalty and recommendation!
Kind regards,
YouGarden Customer Service
Small lavender cutting received as a…
Small lavender cutting received as a TKMAXX freebie. It looks a little sad but its roots are healthy.
I've wanted to grow lavender for years and its supposed to be easy to grow. Time will tell.
9 July 2026
Reply from YouGarden
Hello,
We're glad to hear you received the lavender cutting and that its roots are healthy. We understand it looks a little sad, but we hope it thrives for you. We appreciate you sharing your experience and wish you the best with growing your lavender!
Kind regards,
YouGarden Customer Service
Tree is quite small
Had to wait quite a time for order but was kept up to date by this company so no complaints.
The little tree was quite little when it arrived but is healthy ands boulder grow.
16 July 2026
Reply from YouGarden
Hello,
We appreciate your understanding regarding the delivery time and are glad we kept you informed. We also acknowledge your feedback about the size of the tree upon arrival and are pleased to hear it is healthy.
Kind regards,
YouGarden Customer Service
Regarding my recent purchase of 3…
Regarding my recent purchase of 3 Eryngium 'blue hobbit' plants - order:0R15925715 £20.46
One plant is thriving, one plant is struggling and one plant has died!
What can you do to help?
If you do nothing I will not trust to buy from you again!
Kenneth Dickenson
8 July 2026
Reply from YouGarden
Hello,
We are sorry to hear about the difficulties you've experienced with your Eryngium plants. We understand your frustration when plants don't thrive as expected. We are committed to providing quality products and want to ensure your satisfaction. We are reviewing your order and will reach out to discuss this further.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Brian Mahoney,
We are so pleased to hear that your plant arrived quickly. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Charlotte,
We're so pleased to hear that your plants are always packaged with great care and that your delivery is swift. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Good plants well packed
Good plants well packed, but disappointed to not get full range of colours , as shown !
16 July 2026
Reply from YouGarden
Hello,
Thank you for your review. We are sorry to hear that you were disappointed with the range of colours you received. We understand how important it is to receive the variety you expect.
Kind regards,
YouGarden Customer Service
5 Star But !!!
I’ve gave 5 stars as I know the Hibiscus Syriacus Tricolour I ordered would have been top class however it’s a shame I didn’t get to see it so this review is by no way a reflection on YouGarden but Yodel/Inpost delivery yet again lets them down after receiving 2 different day delivery slots and times and both times did not arrive to numerous live chats to inpost to be lied to numerous times to believing that it was still getting delivered right up till 10pm and of course didn’t show up
I refuse to be messed about anymore from them they just think they can do what they want , I have spent a fair bit money on plants and shrubs from YouGarden and they’ve always been top class but sadly because of yodel/inpost delivery’s I won’t be purchasing again best regards
Charles Bam
16 July 2026
Reply from YouGarden
customer,
We truly appreciate you taking the time to share your feedback, and we're genuinely sorry to hear about the significant issues you experienced with the delivery of your Hibiscus Syriacus Tricolour. It's clear that the repeated delivery disappointments and the difficulties with the courier service have caused considerable frustration, and we completely understand your feelings of being let down.
We value your continued business and your kind words about the quality of our plants and shrubs. We are actively reviewing our delivery partnerships to ensure a more reliable and positive experience for all our customers. Your comments are invaluable as we work to improve our services.
Kind regards,
YouGarden Customer Service
Great costumes service.
I have a very good experience with your company customer service. I had a problem with my plant and sent a message and picture to you and have very quick response and replacement. Really appreciate.
Also was quick delivery with tracking details. Thank you very much.
28 July 2026
Reply from YouGarden
Alla Dean,
Hello,
We are absolutely delighted to hear about your very good experience with our customer service! It's wonderful that we were able to provide a quick response and replacement for your plant, and that your delivery was quick with tracking details. Thank you very much!
Kind regards,
YouGarden Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.