YouGarden logo
Visit website

YouGarden Reviews 

115,963
•
TrustScore 4 out of 5

4.2

Garden
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 16,997 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that plants are healthy, thriving, and durable over time. Many appreciate the excellent service, easy ordering process, and good communication. Reviewers frequently highlight that items arrive well-packaged and in excellent condition, often delivered quickly. However, some customers also noted issues with delivery, including long transit times, delays, and items arriving damaged or dead due to poor handling or packaging. A few other people also felt that orders were sometimes incorrect, incomplete, or plants died shortly after arrival despite proper care.

What people talk about most

Product

Consumers generally express satisfaction with the product, often praising the quality and health of the... See more

Quality

Users describe positive interactions with quality, frequently highlighting that plants arrive in excellent,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting positive... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with the... See more

Service

People report positive experiences with service, often highlighting excellent plants delivered on time and in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

You garden sorted a problem I had with unpacking 2 hanging baskets. I received a quick reply but the problem was resolved by my daughter. I informed the company that I did not need any further “access... See more

Company replied

Rated 4 out of 5 stars

I would have given you Full stars because quality of plants are excellent. I don’t like Royal Mail service - 4 days in transit is no good for living plants. This may put me off purchasing from you i... See more

Company replied

Rated 4 out of 5 stars

Very good quality lavender plants, 23/24 survived being planted, so that's pretty good. Price very reasonable. Only hiccup was that the initial delivery of 24 turned out to be missing 12! The missing... See more

Company replied

Rated 4 out of 5 stars

Ordered some trees and when they arrived, they weren't in the best condition. After sending photos I was offered a replacement or full refund. Replacements arrived in good condition. Very pleased with... See more

Company replied

Company details

  1. Garden
  2. Garden Center

Written by the company

During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.

Contact info

4.2

Great

TrustScore 4 out of 5

116K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(115,963)

16,963 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Customer service great

Customer service great, plants hit and miss. Out of three one looked dead, different sizes arrived even though I ordered all the same. A replacement plant was sent but alas was DOA. Not sure I’ll order again.

9 July 2026
Rated 5 out of 5 stars

Good strong healthy plant

My Rudbeckia Goldsrurm arrived in very good condition.
It was well packaged and watered.
The plant is just about to flower and is growing very healthily.

3 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look