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YES Energy Solutions Reviews 

501
•
TrustScore 4.5 out of 5

4.7

Energy Equipment and Solutions
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Review summary

Created with AI, based on recent reviews

Evaluating 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally kind, patient, and knowledgeable during their phone interactions. Many consumers also appreciate the valuable guidance provided, noting how incredibly helpful it is to receive practical tips for saving energy and keeping homes warm during cold months. Some people were dissatisfied with the lack of practical assistance, noting they received minimal support and felt passed around in circles without real solutions. Others felt that the services offered did not meet their expectations or provide meaningful help for their financial situations and complex needs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as consistently helpful, polite, and... See more

Customer service

People report positive experiences with customer service, highlighting advisors who are exceptionally... See more

Service

Users describe positive interactions with service, highlighting that everyone they dealt with was incredibly... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting clear advice, friendly tones, and... See more

Customer communications

Consumers find contact experiences to be mixed, with many reporting timely phone calls and helpful follow-up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul, Hayley and Naomi, we're so very patient, supportive and kind , regarding my circumstances..... I'm a very private and proud person , who has worked all my life , until circumstances change... See more

Company replied

Rated 5 out of 5 stars

Luke rang me at the time I'd been advised. He was friendly and helpful. He took the time to search for any help I might be entitled to and actually listened to my concerns. Unfortunately, as I live in... See more

Rated 5 out of 5 stars

The very friendly, excellent customer service skills of Prav Makh! Speaking clearly and explaining everything to me and accepting my constant interruptions! Made me feel very comfortable explaining a... See more

Rated 5 out of 5 stars

Had a phone call today with Luke, very pleasant and helpful. Gave me relevant advice, also made a referral regarding my boiler which was followed up five minutes later by a call from Cadent. Very posi... See more

Company details

  1. Energy Equipment and Solutions
  2. Gas Installation Service

Written by the company

YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

501 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(501)

214 reviews in the last 12 months

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Rated 1 out of 5 stars

THE WORST EXPERIENCE EVER!

THE WORST EXPERIENCE EVER!
THE CUSTOMER SERVICE PERSON WAS VERY SLOW, SHE DID NOT ADDRESS MY CONCERN. SHE HUNG UP ON ME!

17 November 2025
Unprompted review
YES Energy Solutions logo

Reply from YES Energy Solutions

We’re so sorry to hear about the experience you describe; it sounds frustrating and we completely understand why you’d feel upset. Customer service should never leave you feeling unheard.

That said, we believe there may have been a mix-up, as YES Energy Solutions only serves customers in Great Britain and doesn’t operate in the United States. Could you please double-check the company name and details?

If you still need help, feel free to reach out to us at enquiries@yesenergysolutions.co.uk and we’d be happy to point you in the right direction.

We’re committed to providing excellent service to all our customers and ensuring every interaction is helpful and positive.

Thank you for your understanding and we hope you get this resolved quickly.

Anne
YES Energy Solutions

Rated 5 out of 5 stars

I had a great experience with Kim

I had a great experience with Kim. She was calm, patient, and extremely understanding. Her guidance and knowledge of helpful organisations made a real difference. I would highly recommend this company to others.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful response

Omar was courteous, very helpful and gave plenty of energy saving advice. My call was processed straightaway and an indepth call was arranged immediately.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Polite friendly staff that makes you…

Polite friendly staff that makes you feel at ease to speak openly to these ladies. These ladies are an asset to yes energy solutions and explained all I needed to know in depth. So thankyou to all the staff who helped me.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Hi Emma

Hi Emma

Thank you so much for your help earlier on the phone. You are the best customer service I have, ever encounter in my existence.

Appreciated all your help.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

They really put my mind and heart at a…

They really put my mind and heart at a little more ease … gave great advice and talked me through so many different aspects of the difficulties I’m experiencing… I was so grateful to Ryan & Fiona for all the help and assistance given …

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Kim was wonderful

Kim was wonderful, calm, patient and understanding. Pointed me towards organisations that I didn't know about. Will recommend this Company to everyone.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick and extremely helpful!

Had a lovely call this morning lasted 15 minutes. Discussed little changes which can make a big difference, was so useful. They also agreed to send out an energy pack which should be a great help. They suggested great ideas such as radiator reflectors and draft excluders, which I ordered today for a small price but to make a good saving.
I’d recommend getting in touch it is so handy having someone talk through small changes and just bring them to your attention, especially with the cost of living at the moment.
15 mins to save £100’s in a year.
The lovely lady also was so pleasant and wholesome whilst chatting put me at ease about my pregnancy too!!

30 October 2025
Unprompted review

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