Absolutely incredible customer service from start to finish. Reece was just amazing, and answered all my questions by return … my part exchange went very smoothly, and very quickly! Highly recommend... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s daunting buying pre-loved on the internet. No matter what due diligence you put in place there’s always a little anxiety. After reading the glowing reviews about Xupes online I decided they were... See more
Company replied
I love this Company, they have the best quality second hand goods. Their attention to detail is what sets them apart, it feels like when you receive your purchase, it’s the same experience as going... See more
Company replied
This is a truly exceptional business re pre-loved precious pieces. This ia my second purchase from Xupes and I am amazed from the tranperancy, service, thoughful approach to their customers respecting... See more
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Company details
About Xupes
Written by the company
Xupes Promise
Shop confidently.
We understand that purchasing luxury pre-loved items online can be daunting. Our entire business is based on trust and integrity so when shopping with us, you can be assured that every single item in our collection has passed a rigorous quality and authentication process, conducted by our team of in-house experts. Every purchase is backed by our Xupes Promise which includes our industry leading 30-day return policy and a money-back authenticity guarantee so you can shop our hand-picked collection with confidence.
Contact info
The Victorian Barn , CM23 1JG, Bishop's Stortford, United Kingdom
- 01279704142
- info@xupes.com
- www.xupes.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This review is for the service I have…
This review is for the service I have received from Fiona & Charlotte.
They have been amazing from the initial engagement through to delivery.
The item we purchased was as expected.
Thank you so much guys.
19 April 2023
Unprompted review
Reply from Xupes
Dear Rehman,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Fiona and Charlotte!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Professional, friendly and efficient
After exhaustive research over a number of weeks online, I discovered a couple of items of significant interest to me on Xupes website. Their customer service is friendly, professional and very efficient. Charlotte and Fiona made it a wholly pleasurable and happy experience from initial negotiation to dispatch. Communication and punctuality in all my dealings with them both are to be applauded. The items arrived carefully and beautifully packaged and presented. I will not hesitate in buying from Xupes again. Well done everybody ... and thank you very, very, much.
14 April 2023
Unprompted review
Reply from Xupes
Dear Mark,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Fiona and Charlotte!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
The watch I purchased from this store…
The watch I purchased from this store is not only stylish, but also keeps time accurately and has become my go-to accessory.
23 February 2023
Unprompted review
Reply from Xupes
Dear Niamh,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Xupes delivered a 5 star performance…
Xupes delivered a 5 star performance due their professionalism, efficiency & very personal & impressive contact with me. Lizzie & Charlotte were exemplary in their knowledge & assistance in helping me choose the correct Chanel bag.The whole process was seamless, personable & efficient. I 100% recommend & look forward to shopping with them again, Absolutely delighted customer. Thankyou
22 March 2023
Unprompted review
Reply from Xupes
Dear Angel,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Lizzie and Charlotte!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Excellent customer service
Excellent customer service, very friendly and welcoming. Helpful with all queries making sure I was 100% satisfied with my purchase. Would definitely recommend Xupes for that luxury smooth experience. Very happy customer. :)
22 March 2023
Unprompted review
Reply from Xupes
Dear Hasina Beauty,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Wonderful experience buying and selling…
Wonderful experience buying and selling with Xupes. Particularly with the lovely Charlotte who is so quick to respond to queries and goes above and beyond to make sure every transaction is smooth and a complete pleasure
21 March 2023
Unprompted review
Reply from Xupes
Dear Nicola,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Charlotte!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Xupes - Brilliant website
Can’t rate this site high enough, 10 out of 10. Excellent service throughout and my lovely lady Lizzie that really put herself out to help me throughout my whole purchasing journey. A great site and lovely people that you can actually speak to in person that makes it extra special. 😁👍
10 March 2023
Unprompted review
Reply from Xupes
Dear Jo,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Lizzie!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Why go elsewhere- Xupes 5star
I have purchased a few items from Xupes and every time I found the customer service excellent
They keep you informed on delivery and answer any questions you might have straight away - I will use Xupes as my 1st point of call for finding gifts for the wife
9 March 2023
Unprompted review
Reply from Xupes
Dear David,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Excellent service
Purchased watch great service very helpful
Tom kept me informed all the time easy company to deal with very helpful
Will shop here again
28 February 2023
Unprompted review
Reply from Xupes
Dear Darran,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Lizzie was super helpful and went above…
Lizzie was super helpful and went above and beyond for me! It’s a purchase I’ve wanted to make for years and felt very special
9 February 2023
Unprompted review
Reply from Xupes
Dear Nawel,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Lizzie!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Speedy delivery- lovely bag
Speedy delivery- lovely bag - love it so much and no trouble at all :) will shop with you again for certain.
Thank you so much 😊
2 February 2023
Unprompted review
Reply from Xupes
Dear Becky,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Xupes were absolutely class to buy with…
Xupes were absolutely class to buy with and made the whole experience of purchasing a watch pleasant from start to finish. Shout out to Dan who was super informative and enjoyable to deal with.
1 June 2022
Unprompted review
Reply from Xupes
Dear C B,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
First Class Service
Amazing service - my item was well packaged and presented in the most professional way.
Absolutely no hesitation in recommending this company for pre loved goods!
20 January 2023
Unprompted review
Reply from Xupes
Dear Helen,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Perfect from start to finish
Perfect from start to finish, although I browsed other pre loved sites I chose Xupes and am so pleased I did. Flawless customer service, a special thank you especially to Elizabeth who made it that extra bit more amazing.
9 January 2023
Unprompted review
Reply from Xupes
Dear Ross,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Lizzie!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Highly recommended
An efficient, transparent and fair approach to business, backed up by a friendly and courteous service.
12 December 2022
Unprompted review
Reply from Xupes
Dear Valued Client,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
FIRST CLASS SERVICE
My wife and I made the trip down to The Victorian Barn Company HQ in Hertfordshire to sell 3 Rolex Watches and a Vintage Chanel Handbag. We were given a very warm and friendly welcome from all their crew. We successfully completed the sale at a fair and satisfactory price without any pressure and we were well pleased with the outcome. We would have no hesitation in using this company again. Highly recommended.
7 December 2022
Unprompted review
Reply from Xupes
Dear DB,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Fantastic communication from that start…
Fantastic communication from that start and made me feel so comfortable throughout the buying process. I was looking to make an investment and Xupes couldn’t have been more knowledgeable and easy to talk to. The buying experience itself was second to none, wonderful setting and exceptional service. I’m already planning my next purchase! Thanks to the Handbag team for making it all so easy.
11 November 2022
Unprompted review
Reply from Xupes
Dear Lynn,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Wonderful experience!
First order with Xupes - purchased a much-coveted Cartier bracelet with some inheritance money which made it more important. Their customer service is fantastic, quick to get in touch or reply if you have a query (Charlotte and Fiona I dealt with). Arrived the next day and I am over the moon with it. Made easier by such a simple process and now knowing buying these investment/special pieces from them again would be well worth it! Thank you :-)
17 November 2022
Unprompted review
Reply from Xupes
Dear Becky,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Fiona and Charlotte!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Excellent experience
I booked an appointment with Fiona to view 4 Chanel handbags to choose one from. This is my first Chanel purchase so I preferred to view the bags in person. The experience was wonderful and exceeded my expectations. The process was relaxed and unhurried.
Fiona was welcoming, knowledgeable and helpful. I made my choice and I am delighted with my purchase. I would definitely recommend Xupes.
12 November 2022
Unprompted review
Reply from Xupes
Dear Barbara,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Fiona!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Beyond expectations!
This was my first order with Xupes. I felt the price of my Chanel bag was fair and competitively priced. I received my bag, beautifully wrapped by 1pm next working day. My new bag is beyond my expectations. It looks brand new although assessed as 'excellent'. The colour and style is beautiful and I have had many admirers already. I will definitely be buying through Xupes again. Thank you!
28 October 2022
Unprompted review
Reply from Xupes
Dear Sally,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
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