Absolutely incredible customer service from start to finish. Reece was just amazing, and answered all my questions by return … my part exchange went very smoothly, and very quickly! Highly recommend... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s daunting buying pre-loved on the internet. No matter what due diligence you put in place there’s always a little anxiety. After reading the glowing reviews about Xupes online I decided they were... See more
Company replied
I love this Company, they have the best quality second hand goods. Their attention to detail is what sets them apart, it feels like when you receive your purchase, it’s the same experience as going... See more
Company replied
This is a truly exceptional business re pre-loved precious pieces. This ia my second purchase from Xupes and I am amazed from the tranperancy, service, thoughful approach to their customers respecting... See more
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Company details
About Xupes
Written by the company
Xupes Promise
Shop confidently.
We understand that purchasing luxury pre-loved items online can be daunting. Our entire business is based on trust and integrity so when shopping with us, you can be assured that every single item in our collection has passed a rigorous quality and authentication process, conducted by our team of in-house experts. Every purchase is backed by our Xupes Promise which includes our industry leading 30-day return policy and a money-back authenticity guarantee so you can shop our hand-picked collection with confidence.
Contact info
The Victorian Barn , CM23 1JG, Bishop's Stortford, United Kingdom
- 01279704142
- info@xupes.com
- www.xupes.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a pleasant and easy experience
Such a pleasant and easy experience. Item arrived as described!
Lizzie who I dealt with Is super attentive and helpful, she sent me lots of detailed images of the item I was interested in and helped me purchase the item smoothly. The item was packed really well and carefully.
The xupes tote bag was a nice touch.
1 October 2023
Unprompted review
Reply from Xupes
Dear Hanif,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Lizzie!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Excellent
Excellent. Stumbled across Xupes,what a find,a must for anyone looking for hi end quality jewellery,bags etc
Many thanks
20 September 2023
Reply from Xupes
Dear Stephen,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Always a delight
Always a delight. Handbags super. Delivery fast. Packaging beautiful. So pleased with every purchase i have made. Would not hesitate to buy in the future.
13 September 2023
Reply from Xupes
Dear Annette,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to the team!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Excellent customer experience and…
Excellent customer experience and Service from start to finish so happy with the item I purchased. This is the third time I have purchased Chanel from Xupes and would recommend to anyone who was looking to purchase Chanel.
23 August 2023
Reply from Xupes
Dear Katie,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot, I have relayed your feedback to the team. We truly appreciate your kind words and your trust in our business!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Exceptional service!
The customer support was truly exceptional. The representative I communicated with was friendly, helpful, and responded promptly which made the process very easy.
Overall, I had a positive experience with Xupes and will definitely use their service again!
29 August 2023
Unprompted review
Reply from Xupes
Dear Tammy,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot, I have relayed your feedback to the team. We truly appreciate your kind words and your trust in our business!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Beautiful Vintage Camera Bag
My experience in dealing with Xupes was brilliant.
Lizzie was amazing - polite and an excellent communicator. I received lots of pictures which helped me decide which bag I preferred.
Thank you.
21 August 2023
Unprompted review
Reply from Xupes
Dear Ann,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot, I have relayed your feedback to Lizzie. We truly appreciate your kind words and your trust in our business!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
I have been delaing with Xupes for 4…
I have been delaing with Xupes for 4 years now and have bought several different items from them. All the staff from Joe, to the two Tom's i have dealt with are amazing. They always want to go the extra mile and are always on hand to answer any questions and give me advice.
22 August 2023
Unprompted review
Reply from Xupes
Dear Darren,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot, I have relayed your feedback to the team. We truly appreciate your kind words and your trust in our business!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Reply from Xupes
Dear Del P,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
PROMPT DELIVERY
PROMPT DELIVERY. EXPERTLY PACKAGED. ACCURATE DESCRIPTION. A FIRST CLASS COMPANY TO DEAL WITH.
21 July 2023
Reply from Xupes
Dear D. L. Kent,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Reply from Xupes
Dear Lewis,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Wow gobsmacked with the service
Wow gobsmacked with the service. Such a quick dispatch. Well packaged and a beautiful box and tote added. I will be purchasing again without hesitation
6 July 2023
Unprompted review
Reply from Xupes
Dear Moriah,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Reply from Xupes
Dear Paula,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Reply from Xupes
Dear CK,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Recently purchased a bag from Xupes and…
Recently purchased a bag from Xupes and from start to finish the customer service from Lizzie was amazing, I was sent photos and videos, all my questions were answered and the condition of the bag was excellent. 10/10 for everything and I have already recommended Xupes to my friends and family and I will definitely be making more purchases. Thank you Lizzie!
12 June 2023
Unprompted review
Reply from Xupes
Dear Rina,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed the feedback to Lizzie!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
LV Capucines Bag - Weldone Xupes
1st dealing with Xupes & likely not the last one. Got a LV Capucines bag with Xupes and the whole process was seamless. Any questions / clarifications was addressed promptly by Fiona who even went over & above to send additional pictures of the bag etc.
A good company with great attention to quality of service.
24 May 2023
Unprompted review
Reply from Xupes
Dear Ade,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Fiona!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Xupes are a great company to deal with
Xupes are a great company to deal with. They are professional and efficient; Amy has been a pleasure to work with Amy.
23 May 2023
Unprompted review
Reply from Xupes
Dear James,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Amy!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Highly recommended and trustworthy!
Just purchased my dream bag ( vintage beautiful Hermes Birkin 30) from Xupes website with delivery express on the next day
Their staff were so helpful and friendly.
I'm so happy with my purchased
10 May 2023
Unprompted review
Reply from Xupes
Dear Mana,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
I recently purchased a hybrid watch and…
I recently purchased a hybrid watch and was thrilled to find that it's perfect for me! I can't wait to wear it for my birthday - it's exactly what I was looking for!
5 April 2023
Unprompted review
Reply from Xupes
Dear Isobel,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business.
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
Shame
I decided to consign an item with Xupes around April of 2022. In order to consign with Xupes, I was asked to provide a copy of my ID and my bank statement via email, which I found odd as none of the other consignment shops I’d consigned with had asked for either of these documents, let alone to share them via email. Nonetheless, I complied and consigned my item with them. Around March 1st of 2023, almost a full year without any communication from Xupes, I noticed on their website that my item had been sold; but since I wasn’t sure exactly when the sale took place, I decided to give them some time. Three weeks later, I get an email (from a different representative to the one I’d previously spoken to) notifying me of the sale and asking for my ID and bank statement—yet again—with no explanation as to why they required the files to be sent a second time. The representative should’ve confirmed that the existing information I’d provided was still accurate instead of asking for the files again. Nevertheless, I sent them my ID and bank statement a second time. At this point, the Xupes representative had told me that they would pay me in “approximately 15 days.” Almost a month later, I was finally paid. There was no email confirming they had completed the transaction (even Vestiaire Collective does this) and there was, of course, no apology for the delay.
TL;DR: I gave them 30% of my item’s sale just to receive lousy customer service and a late payment in return. You’re better off selling your designer items on The RealReal, etc. Shame.
22 April 2023
Unprompted review
Reply from Xupes
Dear Savannah,
Thank you for your comments and please except our sincere apologies if the payment was received at a later date than expected. We will investigate this further internally, as payments are always processed within the agreed time frame within 35 days from the date the consigned item sells. In order for us to process payments, we do require an ID and bank statement header from within the past 6 months to ensure the account details we have are up to date and conform with our secure payment process.
At Xupes, we aim to provide the highest level of customer service and our team are always available to assist our clients with any questions they may have and as I am unable to find any consignment details under the name Savannah to contact you, please could you reach out to us to discuss further.
We will look forward to hearing from you.
Kindest Regards,
Fiona Ward
Sales Manager
Xupes - Highly recommended
Purchased a Prada Galleria Handbag from Xupes which my partner is delighted with. Exactly as described and the packaging and postage times were amazing.
Fiona and Lizzy were fantastic to deal with and I would highly recommend Xupes. First class customer service.
26 April 2023
Unprompted review
Reply from Xupes
Dear Craig,
Thank you so much for taking the time to share your positive experience with Xupes on Trustpilot. We truly appreciate your kind words and your trust in our business, I have relayed your feedback to Fiona and Lizzie!
At Xupes, we strive to curate a collection of some of the world's most exquisitely crafted accessories in the finest condition and we match those quality standards in every aspect of our business and customer service. We are thrilled to know that we have succeeded in doing so, your feedback motivates us to continue delivering the highest level of quality and professionalism in everything that we do.
We are grateful for your support and for choosing Xupes as your preferred destination for bags, jewellery and accessories, and we look forward to assisting you again in the future. If you have any further questions, comments, or suggestions, please don't hesitate to reach out to our dedicated team. They are always available to assist you and ensure your continued satisfaction.
Thank you once again for your kind words and for being a part of the Xupes community.
Kindest Regards,
Reece Morgan
Director
Xupes
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